Our Underwriting Department will be happy to change your  website URL (domain name) on your 2CO Account. Please send an email to risk@2co.com to request this update, and include your 2CO Account number and your new URL.

To update your account, a fee of $19.00 USD may apply in order to re-verify your account and ensure that your new website complies with our terms of service. This policy has been implemented to ensure all URLs comply with selling regulations.

Note: We understand sometimes mistakes happen. If you made a typing error in your URL, we will not charge you the fee to fix it. The 2CO Underwriting Department reserves the right to determine what does and does not constitute a URL change.

• Signed Contracts
• Signed Terms of Service
• Detailed Description of the Product(s) Ordered
• Signed Proof of Delivery/Delivery Tracking
• Pictures of the Shipped Product(s)
• Detailed Description of the Product(s) Shipped

Please contact 2Checkout.com’s Dispute Department at chargeback@2CO.com for additional documents accepted based on the nature of your business.

2Checkout receives notification from the credit card provider that an account holder has initiated a dispute. The type of payment method or the location of the card issuer that was used to make the purchase will determine the type of chargeback that is received. The notification we send will contain detailed information regarding that specific chargeback, what documents are needed to challenge the chargeback, and when the challenge process takes place. Since there are different types of chargebacks and alternate ways for representing chargebacks, it is important to carefully, and thoroughly read each notification that is sent from 2Checkout’s Disputes Department. Once you have received the notice of a chargeback or an incoming chargeback, you can do one of the following.

1. Let the dispute stand.
2. Contact the customer and try to resolve the dispute.
3. Contact 2Checkout for assistance with challenging the dispute.

If you decide to challenge the chargeback, a response to the Disputes Department is needed within 7 days of receiving the chargeback/incoming chargeback notice. The response should include all necessary and appropriate documentation to challenge the chargeback.

Completed chargebacks from banks outside of the United States cannot be disputed after the retrieval time-period.

2Checkout.com occasionally receives notification from the credit card provider that the account holder is inquiring about a charge. On behalf of our merchants, 2Checkout.com will send a copy of the receipt to the credit card provider at no cost. 2Checkout.com will also inform the merchant of the inquiry to give them the opportunity to contact the customer to resolve any possible issues that could result in a chargeback.

If there are any questions about the chargeback process, please contact the Dispute Department by email at chargeback@2CO.com or by using the contact information provided here.

The most common reasons for chargebacks are:

• Account holder’s credit card number was compromised or used without the account holder’s permission.
• Account holder does not remember the purchase or does not recognize the charge on their statement.
• The customer mistakenly placed multiple orders.
• The customer was not satisfied with quality of the product/service that was received.
• The customer was advised that they would receive a full or partial credit and that credit was not successfully issued.
• The recurring billing was not stopped at the customer’s request.
• The customer did not receive the product/service that they ordered.

The appropriate values for the “lang” parameter that suppliers will need to pass in with an order to have customer redirected to the translated purchase routine are listed below. You may also view a preview of the translated pages by clicking the below link for the language you wish to view.

Please do not point real sales to the attached pages, as they are for viewing and testing only.

• Chinese (Traditional) – zh
• Danish – da
• Dutch – nl
• English – en
• French – fr
• German – gr
• Greek – el
• Italian – it
• Japanese – jp
• Norwegian – no
• Portuguese – pt
• Slovenian – sl
• Spanish (European) – es_ib
• Spanish (Latin American) – es_la
• Swedish – sv

Example purchase link using the “lang” parameter:

https://www.2checkout.com/checkout/purchase?sid=XXXXXX&quantity=1&product_id=4&

lang=es_la

Example purchase button using the “lang” parameter:

<form action="https://www.2checkout.com/checkout/purchase" method="post">

<input type="hidden" name="sid" value="XXXXXX">

<input type="hidden" name="product_id" value="1">

<input type="hidden" name="quantity" value="1">

<input type="hidden" name="demo" value="Y">

<input type="hidden" name="lang" value="es_la">

<input type="submit" name="Buy from 2CO">

</form>

Please note: The language defaults to English if this parameter is absent, but “en” may be used for English as well.

A recurring product will form a sale that will automatically bill your customer at a specified interval. These types of products are typically used for such items as web hosting, membership services or “Item of the Month” type products. Recurring products can either be created in your 2Checkout account and passed in using the Plug-n-Play parameter set or they can be passed in dynamically using our Pass Through Products parameter set. If you need assistance with creating products, this article will help you.

What Types Of Options Can My Recurring Products Have?

2Checkout currently supports recurrence intervals that will allow the sale to bill your customer every week, month or year. You also have the freedom to set how many of the intervals must pass for the sale to bill. This means you can set a sale to bill every 1 week, 2 weeks, 8 weeks, 7 months or even every 2 years.

Recurring products must also be given a duration, or the total amount of times the sale will bill before it stops billing. You can currently set a recurring product to bill for any specified number of weeks, months, years, or this can be set so the sale bills forever until it is canceled.

By combining your interval and duration you can set a sale to bill for exactly how long you need it to. If you wish to sell a 6 week e-book subscription where you will deliver a new e-book to your customer and bill them every week. To set this up we would create a product that bills every 1 week for 6 weeks.

Recurring products can be both intangible product that require no shipping or tangible products which do require shipping. A tangible recurring product will be charged shipping on each installment that is billed. Shipping charges cannot be applied to intangible products.

If you need to add a charge for any reason you can set a start-up fee, which will be added to your products price on the first billing only. This start up fee will only be charged at the initial purchase. Setting a $10 startup fee would allow you to bill your customer, for example, monthly for $20, but charge the customer $30 the first billing.

You may also use a negative startup fee to lower, but not eliminate, the initial charge. Setting a -$10 startup fee would allow you to bill your customer, for example, monthly for $20, but charge the customer $10 the first billing.

Recurring products may be edited, but this will NOT effect current recurring orders for those products. Editing a recurring product will only effect orders placed for that product after the changes have been saved.

What Options Do I Have For Tracking My Sales?

Once a recurring sale has been placed, it can be viewed inside your 2Checkout account on its sale details page. This will show you each installment that has taken place, when it was billed and how much it was. It will also contain all your customer information and sale information just like regular non-recurring sales. If you need help finding a sale inside of your account, this article will assist you.

The “Declined Recurrings” report and the “Recurrings to Bill” report will help you track your recurring sales. The “Declined Recurrings” report will show you each sale that has declined and for what reason it declined. When a recurring sale declines your customer is sent an email notifying them of this and they are provided a link to update the billing information they have on file. Suppliers will also receive a copy of this email so they are aware that a billing was not successful. When a customers updates the billing information the sale will attempt to bill again. If the customer does not manually update the billing information the system will automatically attempt to bill the sale every seven days. The “Recurrings to Bill” report will show you the recurring sales on your account that are set to bill again and when they will bill.

Can I Automate Sales Tracking?

Using the Instant Notification Service (INS), you have the ability to receive information directly from 2Checkout to your website and any system you have in place when certain events occur.

To enable INS, you first need to build a script (or multiple scripts) that will be accessed by and will receive data from our server. The INS Documentation will assist you in developing this script.

Once you have your script(s) constructed, you will want to add them to the Notifications section, which can be found under the Account tab. Fill out the text fields with your script URL(s), making sure to enable each notification that you want to get sent to your script(s).

If you need to be notified when an order is created (recurring or not), you can use the “Order Created” message, which will be called shortly after a new order was placed through your account. This is similar to the Approved URL within your account settings, but it is *NOT* the same. The Approved URL setting can be used to pass the customer (along with data about the sale) back to that URL on your website, whereas the INS “Order Created” URL will be accessed in the background by our system after the customer is finished with their order. If you want your customer to be returned to a URL on your website after they place a sale, you will want to use an Approved URL. Otherwise, if you want to just receive data about the new order created, you can use the INS “Order Created” message.

Setting the notification URLs for recurring orders can be done using the last five notification items, and are as follows:

• Recurring Installment Success — The “Order Created” URL setting is called (if it is set) on the first time a recurring product is ordered. Then, this “Recurring Installment Successfully Billed” URL gets called every time the order successfully bills after the initial purchase.
• Recurring Installment Failed — Whenever a recurring order fails to bill, this URL is called. Failures will happen whenever a customer’s billing details can not be billed successfully. This typically happens when a customer’s credit card has expired, or if the customer does not have sufficient funds within their account.
• Recurring Stopped — This URL will be called when a recurring order was stopped before its recurrence length is finished. This URL will be called whether the supplier or a 2Checkout agent ends the recurrence on an order.
• Recurring Complete — This URL will be called when a recurring order successfully bills its final sale and the recurrence has ended. Keep in mind, you will receive an additional call from the “Recurring Installment Successfully Billed” along with a call to the “Recurring Complete” URL.
• Recurring Restarted — When a recurring product has been re-started from previously being stopped, this URL is called. This URL will be called when a 2Checkout agent re-starts billing on a recurring order.

Once you have these URL settings enabled, you will start receiving INS calls as soon as they happen. If you have any issues with the INS or you require assistance with the INS parameters, please don’t hesitate to open a support ticket in the Tech Support category.

How Can I Stop A Recurring Sale?

Recurring line items can either be stopped so that they no longer attempt to bill in the sellers area or by making a stop_lineitem_recurring call to our Back Office API.

To stop a recurring line item in the sellers area, you will need to access the sale detail page by clicking on the Sales tab, clicking the sale number to open the Sale Detail page and then clicking the Stop this recurring link located at the bottom of the recurring line item. Once this link is clicked, it will read “Recurring Billing Stopped” and the line item will no longer attempt to bill.

To stop a recurring sale through our Back Office API a username with API Updating access must make a call using the stop_lineitem_recurring method that specifies the line item id that the supplier wishes to stop the recurring billing on.

Once a recurring line item has been stopped, you will not have access to restart the recurring billing but a 2Checkout representative can restart the recurring billing for you with the customers consent. However, it is important to note that if a recurring billing is restarted it will bill the customer for all missed installments at a rate of 1 installment every 24 hours until the recurring billing has been caught up to the current billing cycle.

Customers can also contact 2Checkout.com to request the billing be stopped. You will be notified of such requests by email.

Definitions

• EFT — Electronic Funds Transfer is the quickest method of money transfer and they do not cost anything through 2Checkout. You are able to transfer very small amounts (minimum of $10 USD) from their 2Checkout account to their bank, hence enabling you to potentially be paid every week without the penalty of transfer fees. It is recommended by the banking systems that no more than $10,000 USD be transferred per payment for those who can receive EFTs, as they are rescindable.
• Payoneer — The 2Checkout.com-branded Re-Loadable MasterCard® (powered by Payoneer) is the solution for those who wish to be able to accept EFTs in countries that do not offer the EFT service. The opportunity to receive EFTs in a country that does not support them is accompanied by the inherent benefit of being able to receive payments from your 2Checkout account with only a $20 USD minimum payment and no 2Checkout transfer fees (although, Payoneer does charge nominal fees for transferring money to your card). Additionally, it is very handy for those who wish to have direct ATM access to the funds transferred from their 2Checkout account into the Payoneer card. You can signup for a Payoneer card by clicking on the Payoneer button on the Banking Details page in your 2Checkout account.
• Wire Transfer — Monetary wires are not as quick as EFTs, although they are typically suggested for payments greater than $10,000 USD. Wire transfers give you the assurance that your check-in-hand is as good as cash and no charge-backs can take place against that amount unlike EFTs, which are rescindable.
• Paper Check — Checks are manually printed from our 3rd-party processor and then mailed out to the address you specify within the Banking Wizard.

Payments within the United States

• EFT (ACH)
  Transfer: 2-3 business days
  Fee: NONE
  Release Level: $10
• Payoneer
  Transfer: 2-3 business days
  Fee: Varies (no 2Checkout fee)
  Release Level: $20
• Paper Check
  Transfer: Standard First Class mail
  Fee: $4 USD
  Release Level: $100

Payments Outside the United States

• EFT (DEFT, AEFT, BACS, other) — Click here to learn about foreign ACH transactions.
  Transfer: 2-3 business days
  Fee: NONE
  Release Level: $10
• Payoneer
  Transfer: 2-3 business days
  Fee: Varies (no 2Checkout fee)
  Release Level: $20
• Wire Transfer (in local currency)
  Transfer: 14-21 business days
  Fee: $15 USD
  Release Level: $300
• Wire Transfer (In USD to destination bank based in a supported foreign currency country)
  Transfer: 14-21 business days
  Fee: $20 USD
  Release Level: $300
• Wire Transfer (In USD to destination bank based in an un-supported foreign currency country)
  Transfer: 14-21 business days
  Fee: $10 USD
  Release Level: $300
• Paper Check
  Transfer: Standard Air Mail
  Fee: $4 USD
  Release Level: $100

Supported Foreign Currencies — for ACH Transactions

• AUD – Australian Dollars
• CAD – Canadian Dollars
• EUR – Euros
• MXN – Mexican New Peso
• NZD – New Zealand Dollar
• CHF – Swiss Franc
• GBP – Great Britain Pound Sterling

Supported Foreign Currencies — for Wire Transfers

• AUD – Australian Dollars
• CAD – Canadian Dollars
• EUR – Euros
• GTQ – Guatemala Quetzal
• HKD – Hong Kong Dollars
• INR – Indian Rupee
• JPY – Japanese Yen
• MXN – Mexican New Peso
• NZD – New Zealand Dollar
• NOK – Norwegian Kroner
• ZAR – South African Rand
• SGD – Singapore Dollar
• SEK – Swedish Kroner
• CHF – Swiss Franc
• TRY – Turkish Lira
• GBP – Great Britain Pound Sterling
• CZK – Czech Republic Koruny
• DKK – Denmark Kroner
• HUF – Hungary Forint
• ILS – Israel New Shekel
• KWD – Kuwait Dinars
• PEN – Peruvian Nuevo Sol
• PHP – Philippine Pesos
• PLN – Poland Zlotych
• SAR – Saudi Arabia Riyals
• AED – United Arab Emirates Dirhams

To set your payment preferences, use the Banking Wizard within your 2Checkout account.

Related Articles:

• Payment Countries

1. Login to your account using the sellers area at the following URL: https://www.2checkout.com/va/
2. Click on the Products tab.
3. Click on the Create sub-tab.
4. You will see a screen with several fields. Below a description of each field follows.

Your Product ID (Required) – This is an internal reference number for your use. A part number, bin location or other reference that will be useful to you. This field can include letters, numbers and other characters, @, &, %, etc., but can’t contain the following characters: . Max 64 characters.

Name (Required) – This is the name or title of your product. The product name will be displayed to the customer at checkout. Max 128 characters.

Short Description – This is what your product is. We recommend you keep this short as well to keep the payment page from becoming distorted. Max 255 characters.

Long Description – This is a longer description of your product, this will not be shown during the checkout process. Max 5000 characters.

Price (Required) – This is how much the customer will be charged for the product. Do not include any currency symbols (like ‘$’) or commas in this field to avoid errors.

Tangible (Required) – This indicates whether or not your product is tangible. Tangible goods must be shipped in a timely manner in order for you to receive payment. If a product is set up as tangible you will need to create shipping methods in your account. This field must be set correctly, if 2Checkout becomes aware you have deliberately lied about whether or not a good is tangible, your account will be suspended, and further penalties may apply. Note that if you set this field to intangible, the customer will not be charged for shipping and the option to select shipping methods will not be shown on the order page.

Weight – If you plan to use our shipping systems and will ship by weight, specify the weight here.

Handling - If there are any product-specific handling charges, they go here. These charges are above and beyond your normal shipping charges, and are only applied if this product is purchased. Handling charges are applied for each product ordered, i.e. if 3 of this product are ordered, the customer will be charged 3 times this amount. Do not use currency signs (like ‘$’) and do not use commas. Prices can be specified in whole numbers or as decimals to 2 places (example: 4.95).

Recurring (Required) – This indicates whether or not your product is a recurring product. A recurring product is one which will re-bill the customer with a specified recurrence for a specified duration.

Start Up Fee – This is a one time fee billed together with the first installment for recurring products. This amount will be billed only once, not on a recurring basis. A free trial period is not possible on our recurring billings. A startup fee can be setup to apply a discount on the customer’s first installment. To do so simply enter the set-up fee as a negative amount. It should not equal or surpass the recurring price as the system will not accept a sale for 0.00.

Recurrence (Required for recurring products) – This is a two-part field. The first part is a numerical field that tells us how long between billings as a number. The second box tells us the unit of time measurement, current options are; weeks, months and years. So, if you want a customer to be billed once every month, you would put in a ‘1′ in the first box, and then select ‘months’ from the second drop-down box. Note that we no longer support daily recurring billing.

Duration (Required for recurring products) – Like the last setting, this is a two-part field. The first part is a numerical field that tells us how long to continue billing as a number. The second box tells us what unit of time you are referring to. If you put in ‘6′ and then selected ‘months’ from the second drop down, your charge would automatically cease billing after 6 months. If you want to bill the customer until they or you cancel the order, leave the first box blank and select ‘Forever’ from the second box.

Affiliate Commission – Affiliate Commission can be specified either as an amount (in your pricing currency) or as a percentage. It is how much you want to pay affiliates for re-marketing your products on their websites.

Pending URL – The Pending URL field is no longer used and may be left blank as 2Checkout no longer accepts e-checks as a payment method.

Approved URL – This is the URL your customer will be returned to when the payment has been confirmed. Most credit card orders will be sent here.

5. Once you have configured the product to your satisfaction, click Save Changes to save the product.

Related Articles:

• Creating a Product CSV

Once you have logged in, please click on the Account tab, and then the Site Management sub-tab. On the right side of the page you will see the Your Logos section with a listing for both Purchase and Order Page logos. If you do not have a logo attached, you will see None with a plus ( + ) icon underneath for each listing. If you already have a logo attached, you will see a thumbnail version of it with the option icons to edit or delete the image.

If you do not have a logo attached, click the plus ( + ) icon to open the image upload page. Fill out the form appropriately, making sure to browse for the image you want to upload and fill out at least the File Name field. The Folder Name field is not required but can be used to organize your images. The Auto Resize Image and Auto convert to JPEG checkboxes are selected by default to insure that the image will display properly in our purchase routine. Purchase page logos should be 300×50 pixels and order page logos should be 200×100 pixels. Upon completion, please click the Upload Image button to save the image and set it as your current logo selection.

You have successfully uploaded and attached your logos! To test out the new logo, please clear out your browser’s cache and cookies, then make a demo sale. You should then see your logo appear on the purchase/order page.

Additionally, if you already have a logo attached and need to edit the image or its details, simply click the edit icon underneath the thumbnail. The edit icon is the one that looks like a file folder. This will open the Edit Image page where you can change the image details.

To attach an image to a product you will first need to be sure the product is created and that the image you wish to attach to it is uploaded. To access your account, please login to the sellers area at the following URL: https://www.2checkout.com/va/

Once you have logged in click on the Products tab and then select the List sub-category. From here please click on the + sign that is located under the Images column of the product listing. If you see a image in this column this means that a image has already been attached to the product. To change the image you can click on the image in this column.

The next screen you will see is a listing of all the images which can be attached to the product. Click on the image of your choice and the 2Checkout system will return you to the product listing with the selected image now attached to your product.