2Checkout.com » Fraud http://www.2checkout.com merchant account / credit card processing alternative Thu, 09 Feb 2012 15:02:36 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 How can I help to reduce the number of customer disputes? http://www.2checkout.com/blog/knowledge-base/merchants/fraud-suppliers-knowledge-base/how-can-i-help-to-reduce-the-number-of-customer-disputes/ http://www.2checkout.com/blog/knowledge-base/merchants/fraud-suppliers-knowledge-base/how-can-i-help-to-reduce-the-number-of-customer-disputes/#comments Sat, 30 Dec 2006 07:00:00 +0000 knowledgebase https://192.168.2.217/fresh/blog/2006/12/30/how-can-i-help-to-reduce-the-number-of-customer-disputes/
  • Be sure that customers are completely familiar with your delivery process. If you are shipping expensive items, use a package service that provides proof of delivery. There will always be some customers out there who falsely claim that a package was not received (and occasionally there will be packages that truly are lost or stolen). Since you bear the responsibility for those losses, you should take care not to put large amounts of money at risk.
  • Respond to 2Checkout.com’s requests for information promptly.
  • Make customers aware that 2Checkout.com is your authorized reseller. A link to our ticket system or a list of the phone number for our customer care center can be posted on your website.
  • Thoroughly describe your offering, show photos, and disclose any important limitations. Ensuring the customer’s expectations match what arrives in the mail will save you and the customer time, money and aggravation.
  • Respond to customer requests for assistance promptly. If an issue can not be resolved to the customer’s satisfaction offer them a partial or full refund.
  • Manually review all incoming orders for fraud. If you have any suspicions about an order, please contact our Fraud Department at fraud@2co.com for assistance.
  • To ensure that they wanted to place multiple orders, contact all customers placing more than one order within a short amount of time.
  • If you are selling a product/service that entails multiple billings, make sure that the customer is fully aware of the future billings and your cancellation policy.
    • ]]>     http://www.2checkout.com/blog/knowledge-base/merchants/fraud-suppliers-knowledge-base/how-can-i-help-to-reduce-the-number-of-customer-disputes/feed/ 0     What are 2Checkout’s refund and dispute policies? http://www.2checkout.com/blog/knowledge-base/merchants/fraud-suppliers-knowledge-base/what-are-2checkouts-refund-and-dispute-policies/ http://www.2checkout.com/blog/knowledge-base/merchants/fraud-suppliers-knowledge-base/what-are-2checkouts-refund-and-dispute-policies/#comments Sat, 30 Dec 2006 07:00:00 +0000 knowledgebase https://192.168.2.217/fresh/blog/2006/12/30/what-are-2checkouts-refund-and-dispute-policies/ 2CO strongly encourages you to take advantage of our Customer Care team. A link to our ticket system or our toll-free 800 number can be posted on your website. As you are notified as to any inquiry or dispute that is brought to our attention this essentially provides you with a multi-level customer service department that is available seven days a week.

    2CO requires all accounts to clearly and concisely post the terms under which a product can be returned for full credit or a recurring billing cycle can be terminated. The policy should be clearly posted, easy-to-understand and provided to our Customer Care team for posting on your account. Only by requesting that the policy terms be included in our internal administration system can we be assured of notifying any customers as to terms that may be specific to a product or service supplied to us.

    In most instances you will be notified as to any inquiry or complaint associated with the product you are supplying. If, however, 2CO determines that a failure to quickly cancel or refund a transaction would result in more harmful and costly chargeback procedures than it is likely that a refund or cancellation with be immediately transacted.

    A chargeback is a forced refund from a bank/credit card provider. Each credit card provider has different policies and regulations regarding chargebacks. Please contact 2Checkout.com’s Dispute Department at chargeback@2CO.com for further assistance or review the chargeback articles for additional information on chargebacks and tools that can be used to minimize disputes.

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