The MD5 hash is provided to help you verify the authenticity of a sale. This is especially useful for vendors that sell downloadable products, or e-goods, as it can be used to verify whether sale actually came from 2Checkout and was a legitimate live sale. We intentionally break the hash code for demo orders so [...]
Be sure that customers are completely familiar with your delivery process. If you are shipping expensive items, use a package service that provides proof of delivery. There will always be some customers out there who falsely claim that a package was not received (and occasionally there will be packages that truly are lost or stolen). [...]
2CO strongly encourages you to take advantage of our Customer Care team. A link to our ticket system or our toll-free 800 number can be posted on your website. As you are notified as to any inquiry or dispute that is brought to our attention this essentially provides you with a multi-level customer service department [...]
Credit card providers charge a fee for every chargeback that is received. 2Checkout passes that fee to the vendor. The fee amount will vary depending on the amount of chargebacks that take place within the vendor’s account. For further information please read the Operating Regulations Fee Structure. There will be a $50.00 USD fee for [...]
A chargeback is a forced refund from a bank/credit card provider. It occurs when an account holder decides to formally dispute a charge on their account. Chargebacks occur on less than 1% of all 2Checkout.com transactions. According to credit card association rules, Internet merchants must accept chargebacks as part of the normal risk of doing [...]
This article is intended to list the unique payment options for each country we can make payments to. For more information on our payment methods please visit our article on releasing payments. Merchants located in all of the countries listed below have the option to be paid by USD mailed check payment. The Payoneer Re [...]
Posted in Payment Options
