It is understandable that, in the case of digital products this may pose some concern to vendors but please be advised that you may add additional terms to your policy for your protection. Also, there are many programs and cart systems available on the Internet which are able to track digital downloads and installations to prevent customer fraud.

That’s exciting! And now the Supplier asks themselves a most obvious 11th question: what if the product I sell isn’t a commodity merchandise or even not a software license, but a non-tangible intellectual services that are always rendered one-off and are as such non-returnable by nature? Which download tracker or cart system shall prevent customer fraud in case of translation, revision or editing services, where each refund request should be satisfied on a case by case basis? And what’s about the administration fees that could be fairly comparable to the cost of the service itself?