Credit card providers require different documentation for each individual chargeback reason. Since the documentation changes for each reason, it is best to contact the Dispute Department directly about each individual chargeback. We have listed below a few of the documents that we accept for challenging a chargeback.

• Signed Contracts
• Signed Terms of Service
• Detailed Description of the Product(s) Ordered
• Signed Proof of Delivery/Delivery Tracking
• Pictures of the Shipped Product(s)
• Detailed Description of the Product(s) Shipped

Please contact 2Checkout.com’s Dispute Department at chargeback@2CO.com for additional documents accepted based on the nature of your business.