If you are experiencing any trouble making a purchase, you may be asked to clear your cache and cookies and to disable the pop-up blocker during the transaction by a member of the 2Checkout team. Clearing this information and turning off your pop up blocker during the transaction will often resolve the issue that is being experienced and allow you to place a successful order. This article will provide step by step instructions on clearing the cache and cookies from your internet browser and also how to disable your pop up blocker. If you aren’t sure what browser you are using you can click on the “Help” menu at the top of your browser then click “About”. This will open a new window that will provide you with your browser type and the version you are running.

Clearing Cookies:

Important note: When clearing the cookies in Internet Explorer, please be certain that you only have one Internet Explorer window open and that you restart Internet Explorer after clearing the cookies.

To clear your cache and cookies in Internet Explorer 6.0:

1. Click “Tools”, then “Internet Options”.
2. Click the “Delete Cookies” button.
3. A pop-up confirmation box will appear. Click “OK”.
4. Click the “Delete Files” button.
5. A pop-up confirmation box will appear. Place a check in the box beside “Delete all off line content” and click “OK”.
6. Click “OK” to close the “Internet Options” screen.

To clear your cache and cookies in Internet Explorer 7.0:

1. Click “Tools”, then “Internet Options”.
2. Click the “Delete” button under Browsing History.
3. Click the “Delete Cookies” button.
4. A pop-up confirmation box will appear. Click “Yes”.
5. Click the “Delete Files” button.
6. A pop-up confirmation box will appear. Click “Yes”.
7. Click the “Close” button the the Delete Browsing History window.
8. Click “OK” to close the “Internet Options” screen.

To clear your cache and cookies in Internet Explorer 8.0:

1. Click “Tools”, then “Internet Options”.
2. Click the “Delete” button under Browsing History.
3. Place a check in the “Cookies” box in the pop up window.
4. Click the  “Delete” button.
5. Click “OK” to close the “Internet Options” screen.

To clear your cache and cookies in Mozilla Firefox 1.5:

1. Click “Tools”, then “Options”.
2. Click on the “Privacy” Icon.
3. Click the “Clear” button for Cookies.
4. Click the “Clear” button for Cache.
5. Click the “OK” button to close the options menu.

To clear your cache and cookies in Mozilla Firefox 2.0:

1. Click “Tools”, then “Options”.
2. Click on the “Privacy” Icon.
3. Click the “Clear Now” button.
4. Place a check mark next to “Cookies” and “Cache” and remove the check from all other items you wish to keep.
5. Click the “Clear Private Data Now” button.
6. Click the “OK” button to close the options menu.

To clear your cache and cookies in Mozilla Firefox 3.0:

1. Click “Tools”, then “Options”.
2. Click on the “Privacy” Icon.
3. Click the “Clear Now” button.
4. Place a check mark next to “Cookies” and “Cache” and remove the check from all other items you wish to keep.
5. Click the “Clear Private Data Now” button.
6. Click the “OK” button to close the options menu.

To clear your cache and cookies in Mozilla Firefox 4.0:

1. Click “Tools”, then “Options”.
2. Click on “Clear Recent History”.
3. Ensure check marks are in the boxes labeled “Cookies” and “Cache”.
4. Click the “Clear Now” button.

To clear your cache and cookies in Safari 2.x, 3.x:

1. Click “Safari”, then “Empty Cache”.
2. A pop-up confirmation box will appear. Click “Empty”.
3. Click “Safari”, then “Preferences”.
4. Select “Security” icon.
5. Click “Show Cookies” button.
6. Select the cookies to be removed from the list.
7. Click the the “Delete” button.

Disabling Pop up Blockers:

To disable the pop up blocker in Internet Explorer 6.0, 7.0, or 8.0:

1. Click the “Tools” menu
2. Click “Pop-up Blocker”
3. Click “Turn Off Pup-up Blocker” (If already off, it will offer an option to Turn on Pop-up Blocker)
4. Confirm by clicking the “Yes” button.

To disable the Pop-up Blocker in Firefox 1.5, 2.5, 3.0, or 4.0 for Windows:
1. Click “Tools” from the menu bar.
2. Click “Options”
3. Click “Content”
4. Un-check “Block Pop-up Windows”
5. Click “OK”

To disable the Pop-up Blocker in Firefox 1.5, 2.5, or 3.0 for Mac:

1. Click “Firefox” from the menu bar
2. Click “Preferences”
3. Click “Content”
4. Remove the check mark from “Block Pop-up Windows”
5. Click “OK”

To disable the Pop-up Blocker in Firefox 4.0 for Mac:

1. Click “Firefox” from the menu bar
2. Click “Options”
3. Click “Content”
4. Remove the check mark from “Block Pop-up Windows”
5. Click “OK”

To turn off Pop-up Blocker in Safari:
1. Click “Safari”
2. Click “Preferences”
3. Click “Security”
4. Uncheck “Block pop-up windows”
5. Click “OK”