If you are using our Plug and Play cart, there are two main issues that could cause your customers not to be charged shipping on their orders. Either your products are setup as intangible or your third party cart is not calculating shipping correctly.
When you set up your products in our database, you have the option of indicating whether they are tangible (a physical product that will be shipped or otherwise delivered offline) or intangible (a good that will be delivered by download or electronically). If your product(s) are set up as intangible, shipping charges will not be applied because the system thinks that your products won’t be shipped. To check if your products are setup as intangible, please login to the sellers area at the following URL: https://www.2checkout.com/va/
Once you have logged in, please click on the Products tab and then click on the Edit icon listed under the actions column for the product you wish to check. This will open the Edit Product page where you can check whether Yes or No is selected under the Tangible field. If No is selected, please change the selection to Yes and then click the Save Changes button at the bottom of the page.
Now that you have setup the product as tangible you must make sure that you have a shipping method created in your account. If you have not setup any shipping methods and a customer attempts to order a product defined as tangible in our system, they will receive the following error message:
No shipping available to your country
To check whether or not you have shipping methods setup, please login to the sellers area at the following URL: https://www.2checkout.com/va/
Once you have logged in click the Shipping tab and then select the List subcategory. If no shipping methods are listed click the Add New Shipping Method link to rectify this problem. Instructions on creating shipping methods in our new sellers area can be found in the Related Articles section at the bottom of the article.
If you are using a third party shopping cart, the 2CO software does not compute shipping. This function is handled by your shopping cart software. Please check the configuration of your cart to ensure that this is set up correctly.
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