Comentarios en: How does a chargeback occur? http://www.2checkout.com/blog/knowledge-base/merchants/chargebacks/how-does-a-chargeback-occur/ merchant account / credit card processing alternative Sun, 06 Feb 2011 06:36:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Por: joel http://www.2checkout.com/blog/knowledge-base/merchants/chargebacks/how-does-a-chargeback-occur/#comment-1267 joel Fri, 03 Apr 2009 16:18:26 +0000 http://www.2checkout.com/community/blog/knowledge-base/suppliers/chargebacks/how-does-a-chargeback-occur/#comment-1267 When you are viewing the payments section of your account you will see the fee associated with the chargeback in the "Chrgbck" column. If you click on the total in this column you will see a detailed report of each sale that was assessed a fee due to a chargeback. On the payments screen the chargeback amount is removed from the payment as part of the refund column total. When you view a disputed sale that experienced a chargeback you will see a line item refund on that sale with the text "chargeback". If you wish to see what sales were refunded, and what sales had a chargeback, I recommend you download a CSV file of your sales and review this file in any spreadsheet program. This report will show you columns for a sale being refunded and show you a different column for a sale that experienced a chargeback which will allow you to differentiate between the two. For instructions on how to download this report please review <a href="http://www.2checkout.com/blog/knowledge-base/suppliers/tech-support/how-can-we-download-a-report-of-all-orders/" rel="nofollow">this article. When you are viewing the payments section of your account you will see the fee associated with the chargeback in the “Chrgbck” column. If you click on the total in this column you will see a detailed report of each sale that was assessed a fee due to a chargeback. On the payments screen the chargeback amount is removed from the payment as part of the refund column total.

When you view a disputed sale that experienced a chargeback you will see a line item refund on that sale with the text “chargeback”.

If you wish to see what sales were refunded, and what sales had a chargeback, I recommend you download a CSV file of your sales and review this file in any spreadsheet program. This report will show you columns for a sale being refunded and show you a different column for a sale that experienced a chargeback which will allow you to differentiate between the two.

For instructions on how to download this report please review this article.

]]> Por: rhdjapan http://www.2checkout.com/blog/knowledge-base/merchants/chargebacks/how-does-a-chargeback-occur/#comment-1262 rhdjapan Fri, 03 Apr 2009 06:44:51 +0000 http://www.2checkout.com/community/blog/knowledge-base/suppliers/chargebacks/how-does-a-chargeback-occur/#comment-1262 I would like to know how 2CO accounts for chargebacks in the vendors list payments view. It seems you account for charge backs as refunds which are much less conspicuous and harder to notice at a glance. I see I dont have any chargebacks on my account but if I go to the disputed sale I see you have just refunded the money from that sale and then accounted for it as a refund not a chargeback. Is this official accounting policy with 2CO? Clarification would be appreciated. I would like to know how 2CO accounts for chargebacks in the vendors list payments view. It seems you account for charge backs as refunds which are much less conspicuous and harder to notice at a glance. I see I dont have any chargebacks on my account but if I go to the disputed sale I see you have just refunded the money from that sale and then accounted for it as a refund not a chargeback.

Is this official accounting policy with 2CO? Clarification would be appreciated.

]]>