That’s DEADLY unfair. I have to issue a loan for 2 months – for what?

Then, what about the parcel lost by the post? I sent it, the buyer never got it; here is the receipt from the post office – what now?

Then, as I am selling teas – teas are such a thing; you judge it by your own taste and nothing else – the buyer gets the tea, tries it and hates it, then 2CO staff calls him… Aha, what will he say? – I got the tea, it is rubbish, I want my money back! – what now?

To ensure that you receive assistance within a timely manner, we would advise submitting a support ticket detailing your inquiry. A response from a qualified representative will be provided as quickly as possible.

These are very important questions, from a vendor’s point of view so
please do not take personal yourself. personally I thought something
like 2 checkout would be a good ideal to look at, that’s why I am
here why is it not ok to check the validity of a order first before
if its bad don’t we get charged .45 whether its a good or bad order?

after reading around here, my old trans 330 manual merchant account ain’t looking all that bad anymore.

STanner

i made order 4 items on THU 4th Aug. They say on my order page.
‘ my order is successfully submitted, but my order is pending, my card has not been charged. but they will process my order with 24 hrs, once it has passed a series of fraud check.’

now over 2days already, not even 24 hrs. but the order fee was charged from VISA debit card. But i haven’t get any reply /email about it. in real they should reply customer about the status of order. now imagine how to feel! don’t know whether money was gone or not.
please advice about this event the way how they are processing.

Asian

The Verifications Department attempts to make verifications on intangible items between 3 and 14 day days after purchase. However, the verification process does not begin until after the account reaches it’s release level. So while they will begin with the newest orders, they will sometimes be required to call older orders in order to gain an adequate number of verified sales. We cannot assume orders have been fulfilled based on time frame, due to the variable nature of order fulfillment. For example, a membership to a link directory may take up to a week for the site owner to approve and add the customers url.

The Verifications Department does in fact leave messages with customers, it is unusual that a notable portion of customers for a given account will lack an answering machine or voicemail service. Email has proven to be an ineffective way to verify transactions, due to the time necessary to communicate information back and forth to buyers relating to their purchase, and the amount of emails lost to filters.

We strive to make the verification process as quick and seamless as possible, and I apologize for any delay that you may be experiencing.

Please send submit a support ticket or email to risk@2co.com with the heading Attn: Verifications assistance for Derricktrance that includes your name and account number so that I may personally look into your issue and attempt to expedite the verification of your orders.