There will be a $50.00 USD fee for receiving a fraud related chargeback for any order that a vendor requests to be reinstated after it was failed by 2Checkout.com’s fraud department.

If a vendor would like to challenge a chargeback all documentation must be sent to 2Checkout.com’s Dispute Department for review. If 2Checkout.com decides there is a solid case to present to the credit card provider, the vendor will have the option to challenge that chargeback. The credit card provider charges a fee for challenging a dispute; this fee is passed on to the vendor and is non refundable. The fee to challenge a dispute is $15.00 USD.

Signup/Account Establishment Fee:

There is a one-time set-up fee of $49 USD.

Transaction Fees:

2CO applies a 5.5% commission on each transaction, plus a $0.45 USD charge per transaction.

Additional Penalties and Fees:

If you elect to pay the sign up fee via the check or PayPal method and we do not receive the funds, a manual adjustment can be made for the $49.00 USD plus a $25.00 USD manual processing fee from the current balance on the account.

Depending upon your funding selection, you can experience wire transfer costs. Additional fees can be applied for unsuccessful funding transfers, should the information provided to 2CO prove to be erroneous.

Should you elect to be paid by check, and fail to receive one via first-class mail, you can elect to pay applicable stop-payment fees in order to have the payment reissued in advance.

Chargeback experience can also result in fees passed along to you. We strongly encourage all contracted suppliers to assist in combating credit card fraud in order to minimize or eliminate fees of this type. Fees can vary depending upon utilization experienced by various suppliers.

Please review the Supplier Agreement, Operating Guidelines, and Fee Schedule for specifics regarding these fees.

Supplier Agreement:
https://www.2checkout.com/documentation/supplier_agreement.html

Operating Guidelines:
https://www.2checkout.com/documentation/op_regs.html

Fee Schedule:
https://www.2checkout.com/documentation/op_regs_a.html

2CO requires all accounts to clearly and concisely post the terms under which a product can be returned for full credit or a recurring billing cycle can be terminated. The policy should be clearly posted, easy-to-understand and provided to our Customer Care team for posting on your account. Only by requesting that the policy terms be included in our internal administration system can we be assured of notifying any customers as to terms that may be specific to a product or service supplied to us.

In most instances you will be notified as to any inquiry or complaint associated with the product you are supplying. If, however, 2CO determines that a failure to quickly cancel or refund a transaction would result in more harmful and costly chargeback procedures than it is likely that a refund or cancellation with be immediately transacted.

A chargeback is a forced refund from a bank/credit card provider. Each credit card provider has different policies and regulations regarding chargebacks. Please contact 2Checkout.com’s Dispute Department at chargeback@2CO.com for further assistance or review the chargeback articles for additional information on chargebacks and tools that can be used to minimize disputes.