Get Elastic has an article about how consumers use Social Media. This prompted me to think about how businesses and customers communicate with each other. The article and the study it cites brings some insightful statistics showing how important your customer’s experience in communicating with you really is. “74% choose companies/brands based on others’ customer-care [...]
Publicado en 2Checkout Blog
Etiquetado customer service, Marketing, social media, social networks, tips
