Holiday Shoppers Will Compare Online Retailers: Will They Choose YOU?

By Karon Thackston © 2009, All Rights Reserved

A recent article found in Internet Retailer revealed that 85% of consumers plan to shop online this holiday season.  Sixty-nine percent plan to make holiday purchases online.  The survey goes on to say that 57% of shoppers are planning to use the Internet to “compare different retailers to find the best price.”

This comes as no surprise during a time of economic upheaval.  But is your ecommerce site ready to convert these shoppers?  What if you offer the same price as many other retailers?  Or even a higher price?  Are dollar signs the only card consumers are willing to play this holiday season?  No.

During an economic challenge, the focus isn’t necessarily just on price alone.  What shoppers want is value.  Sure, it’s an old-school term, but it still holds just as true today as it did in the ‘70s and even the ‘30s.

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Increasing Online Sales

Smashing Magazine has an article that shows common website usability problems and ways to avoid or fix them.

“The goal of user interface design is to make a website easier for visitors to use. For online stores, fixing problems brings in more visitors who browse more products for a longer period of time. Even simple fixes, like not requiring registration for purchases, can have a huge effect on your bottom line. Keep these common problems in mind the next time you design an online store. Your customers will thank you for it.”

Having visited a large number of sites in my time on the Internet, I have to agree with the observations as well as the remedies.

Lead or Stand Aside

Authorized Duct Tape Marketing Coach

I don’t mean to get carried away with the title of this post, but since reading John Maxwell’s book, The 21 Irrefutable Laws of Leadership, I’m convinced that one of the key success factors to being a successful business owner is becoming a better leader.

Here’s the good news – becoming a better leader is a learned behavior, just like most other skills we learn.

So, what exactly is this thing we call leadership? What does it look like?

According to John Maxwell “leadership is influence – nothing more, nothing less”. Leadership may come in all shapes and sizes, but it only comes from influence and that can’t be mandated by a title, position or knowledge. It must be earned. The only thing a title can buy is a little time – either to increase your level of influence with others or to undermine it.

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X-Shops

X-Cart

X-Shops solution combines a flexible shopping cart engine with the whole set of technical services:

* Powerful e-commerce platform – X-Cart shopping cart including all of its commercial add-ons and free skin templates. 100% open source code and a template-driven design architecture along with numerous ready-made third-party solutions (available at an extra fee) enable you to customize your online store to suit your specific needs.

* Reliable and secure hosting service – Web servers configured and protected in full accordance with e-commerce industry standards (PCI DSS). Number of accounts per server is limited in order to achieve maximum performance. Every day backup of store files and databases.

* Qualified technical support – more than eight years of experience in e-Commerce.

This fact allows you to concentrate solely on sales, marketing and customer relations.

Web site: www.x-shops.com

Spotlight Supplier: Sell Downloads Guide

SellDownloadsGuide.comSell Downloads Guide

Sell Downloads Guide is a complete course, designed especially for beginners who are interested in selling digital downloads and setting up their own online business from scratch. From product creation to product security, web designing to uploading, creating a “Buy Now” button to delivering the product, writing an ebook to marketing, this course covers everything you need to finally start selling digital downloads online. There is no such thing as ‘get rich in one night’ and, thus, this course teaches real and practical techniques you must have in your possession to succeed as an internet business owner.

Click here to visit SellDownloadsGuide.com

Click here to apply to be a 2CO Spotlight.

Clearing the Mystery of PCI Compliance (Part 2)

Last week I wrote an article detailing how to comply with the first two PCI DSS Standards. In this article, I will show what is involved in complying with the two requirements in the “Protect Cardholder Data” standard.

Requirement 3: Protect stored cardholder data
Requirement 4: Encrypt transmission of cardholder data across open, public networks

We have provided a secure network to collect and store our customer’s information. Now, we need to turn our attention to the data itself. To fulfill requirement 3, we need to come up with a policy detailing how we will store card holder data. This sounds easy enough, just make a few decisions and stick with them. However, this is actually a bit more complicated as the PCI-DSS FAQ explains. There are 20 different criteria to meet. While I suggest reading the linked FAQ some highlights are:

  • 3.1 Keep cardholder data storage to a minimum.
  • 3.2 Do not store sensitive authentication data after authorization (even if encrypted).
  • 3.2.3 Do not store the personal identification number (PIN) or the encrypted PIN block.
  • 3.3 Mask PAN (Personal Account Number) when displayed (the first six and last four digits are the maximum number of digits to be displayed).

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2Checkout API Beta

2Checkout’s development staff has been dilligently working to create a back office application programming interface (API). This API will help vendors automate both the account and order management process through either their own custom development or through third party software that supports the API.

When used in conjunction with our Instant Notification System and CGI purchase parameters, the API will enable the creation of sophisticated and powerful order management systems.

We are currently conducting a private beta for the first 10 API calls. If you are a 2Checkout vendor or a software developer who would like to participate in this beta program, please send an email to techsupport@2co.com that includes the following information:

  • Your Name
  • Your 2CO Supplier ID Number(s)
  • Your Preferred Email Address

If you are a third party software developer, we would like to know the name, and anything else you would like to tell us about, of the product you develop.

After confirming the submitted account information, we will begin contacting those selected to participate, in the coming weeks.

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Some Recent Updates

The past few months we have made improvements, fixed a few bugs, and added some new features. Below are some of the projects our Development Team has been busy working on. I want to take a moment to thank our developers for all the hard work they do every day.

New Features:

  1. Suppliers are now able to send order notes to customer in VA and to also copy themselves on those communications.
  2. Improvements to the Recurring Billing Process
  3. 5 New Purchase Currencies:
    • ARS – Argentina Peso
    • BRL – Brazilian Real
    • INR – Indian Rupee
    • MXN – Mexican Peso
    • ZAR – South African Rand

Resolved issues:

  • Fixed issue that prevented suppliers from uploading and attaching purchase page and order page logos.
  • Fixed issue that prevented suppliers from sending order comments to customers and themselves in VA.
  • Fixed Mark Shipped and reauthorization issues in VA.

We will have more features added in the coming months, more fixes, and more and better opportunities to manage your accounts and make sales. Keep checking back for further updates.

Spotlight Supplier: KnowledgeBase Manager Pro

Web-Site-Scripts.comKnowledgeBase Manager Pro

KnowledgeBase Manager Pro is web based knowledge base software. It is commonly used as internal knowledge base for sharing of articles, white papers, and guidelines, as knowledge base for customer self-support, as FAQ software or documentation software for sharing user manuals, troubleshooting information and user guides. It’s never been so easy to share information between staff, partners, and customers. Advanced permissions system enables everyone to contribute to the knowledgebase and at the same time helps to keep information well-organized and consistent.

KnowledgeBase Manager Pro includes lots of must-have features: LDAP (SSO with Active Directory Integration), powerful search, searchable attachments, publication to several sites at once, unlimited entries and categories, active response system, WYSIWYG HTML editor, related articles, multiple users, groups and permissions, custom styles, comments, reports, statistics, RSS syndication, email subscriptions, Dashboard for everyday tasks, article version history, backup and undelete functions, SEO tools, Google Gears support and much more other useful features!

Knowledge base software is available as installation package for your website or hosting and also as service hosted on your servers.

Click here to visit Web-Site-Scripts.com

Click here to apply to be a 2CO Spotlight.

Clearing the Mystery of PCI Compliance (Part 1)

This is the first is a twelve-part series detailing what is involved with PCI compliance. Earlier, Warner gave a very good overview of PCI DSS compliance.

“PCI DSS (Payment Card Industry Data Security Standard) is a security standard that applies to companies handling credit card numbers. The PCI level of enforcement differs based on the volume of transactions that a company handles.”

My purpose with this series is to provide the details involved in each requirement. I want to look at this from the point of view of a very small home-based business with a website selling tangible products.

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