During the period of March 19 – March 25, European customers’ credit card statements may have indicated a transaction from an unknown merchant, “PTI Europe” or “PTI Europe Region”. This notation is a technical coding error from the credit card payment processor for our company. This error will be reversed and corrected with the proper Merchant information on their statements on or before April 1.
We apologize for any concern or inconvenience that this may have caused you.
3 Comments »
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Many thanks for the heads up about this. I was thing it might have been a fraud transaction on my statement. as you are the billing company for the authpro company I use.
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Actually, this isn’t a Europe-only problem. Our Australian credit card statement shows charges for “PTI Europe” deducted by Google for PPC campaigns. I wondered what it was until seeing this. Was going to lodge a chargeback but I see today that the original payments have been reversed and lodged again with the correct merchant info. Hmmm, I wonder if this is what has prompted the chargebacks in our account lately?
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Thank you for the information.
If you suspect this has effected your Bank Assisted Disputes/chargebacks, you may want to contact those customers. You may also contact us directly.