Email Blacklist

This past week our domain was added to an email blacklist. We were removed from this list, but later re-added this weekend. Generally, blacklisting is used by email providers to combat unsolicited messages (SPAM). However, from time to time businesses that legitimately send large amounts of email get marked as “spammers” due in part to the volume of mail being sent. People who use free email accounts were particularly impacted by this blacklist and most likely did not receive their messages. We have currently resolved this with the blacklist and mail is again sending as normal.

We understand how important email is and we apologize for any inconvenience. We are continuing to work with the various groups and companies who collect and maintain blacklists to avoid this happening in the future.

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2 Comments »

# Comment by supportskins
2008-11-19 08:19:09

We are still having issues with emails sent out of 2CO. We do not receive any notification emails which makes me wonder if my clients receive it or not. I have already created a support ticket with your helpdesk.

 
# Comment by bion 2CO Staff
2008-11-19 11:44:30

While we look into this, I would like to point out the Instant Notification System (INS) mentioned here.

 
 
 
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