So, what value do you place on customer service? What are you willing to pay to meet the needs of every customer visiting your website to make a purchase?

How about nothing? In addition to world-class fraud protection, PCI compliant data storage, and no annoying monthly fees, 2Checkout offers free, 24-hour customer care as an integral part of its turnkey e-commerce solution.

The words “Customer Care” are not just lip service for 2Checkout. From our inception, 2CO has placed significant value on 24-hour customer care while other leading e-commerce options stand idly by relying on problems to work themselves out or identifying a solution by weeding through the massive volumes of a knowledge base.

If you have a question while using 2Checkout, you can email us, engage in live chat, or simply pick up the phone anytime of the day to talk to a live Customer Care representative… It’s as simple as that… problem solved! Best of all, the service is free. This value add is invaluable to web-based businesses who are frequently managed by a small number of overworked individuals who struggle to maintain a respectable quality of life balance, due to the work associated with managing a successful small business.

If you think staffing excellent customer care representatives around the clock is difficult, providing quality and consistent service is a close second. However, through regular feedback from users we are able to confirm our representatives are meeting the key characteristics of an excellent customer care department, i.e. sincerity, efficiency, and responsiveness, to name a few. But occasionally, we also get a surprise comment from an expert in the industry who relied on our service to solve his own problem. According to the customer, “I am a peer coach/customer service for a large company. I truly am impressed with your call answer time and with Diana’s promptness and courteous handling of the issue.” It’s nice to know, those “in the know” appreciate the effort we are making to meet the needs of all of our customers.

Look at what others are saying about 2CO’s 24-hour Customer Care:

• SINCERE AND HELPFUL: “Thank you for having this gentleman there working, as I did not have the info I needed to cancel a subscription, but he was patient, and thorough and helped me out very much, thank you.”
• QUICK AND EFFICIENT: “I turned to my fiancée right after getting off of the phone with this person and I said, “That was the best customer service phone call I have ever had.” Everything was taken care of quickly and efficiently. Keep it up guys!”
• RESPONSIVE AND ALWAYS AVAILABLE: “I called at 11:30 pm on 1/25/09. I was shocked to actually get to talk to a service person at this time. She resolved my issue very quickly. AAA+++ service!”
• EFFICIENT: “Scott was very quick to help me, spoke very clearly and understood my issue and helped locate exactly what I was looking to cancel very quickly. Very pleased with the efficiency of the process.”
• FRIENDLY AND INFORMED: “Samantha was fantastic. She was very friendly and very well informed. She was able to help me immediately and made what I thought would be a difficult transaction into a pleasant experience. In a time when it seems “customer service” is just lip service.”
• PATIENT: “The customer service representative, Beth, knew exactly what I needed. She also was very patient with me & assisted me in my search for the information she needed. Thank Beth for me! Sincerely, JH”
• THOROUGH: “Martha was very, very pleasant, professional, and thorough in handling the cancellation of my transactions. It was a true pleasure working with her. You guys have a first class operation. Thanks.”

Hats off to 2Checkout’s 24-hour Customer Care department. These professionals are the backbone of 2Checkout’s customer-centric, turnkey e-commerce solution.