You are automatically “connected” to this service.

If you want to ensure the highest quality and possible first-time resolution please take the time to amend your account details with additional information about your policies.

For example:

Open a support ticket and ask a representative to copy your refund and return policy to our vendor management area. If we receive a call, ticket or chat from a customer that information will be on hand and save valuable time (your’s, our’s and the customer’s).

If your site has an FAQ, providing that link and asking it be logged on your admin page here at 2CO is also of great value.

**This is especially beneficial if you manage a site in a foreign language — i.e. set up an ancillary page that can be referenced by 2CO or a policy that can be appended to your account within our system**

Customers value good service highly and everyone loves a repeat sale.

If you choose to use your own shopping cart the orders will be passed in by using one of our supported parameter sets.

Our product support department will be happy to assist you with your sites integration. Please feel free to contact us directly for advice and assistance.