Comments on: The Value of 2CO’s Fraud Protection http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection merchant account / credit card processing alternative Sun, 22 Nov 2009 01:51:09 -0500 http://wordpress.org/?v=2.8.5.2 hourly 1 By: cliff http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection#comment-1407 cliff Wed, 15 Apr 2009 23:44:39 +0000 http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection/#comment-1407 I just wanted to thank you for the suggestion and let you know that it has been brought to our developers' attention. I just wanted to thank you for the suggestion and let you know that it has been brought to our developers’ attention.

]]> By: kstirn http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection#comment-1284 kstirn Thu, 09 Apr 2009 15:05:45 +0000 http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection/#comment-1284 Thanks for the reply, but what I had in mind was the other way around actually. I know how INS works, it is great if a customer cancels the sale we can automatically close their account on our end. The problem is when it's done the other way around - when a customer closes an account with us we must either manually cancel the 2CO recurring sale or he must contact 2CO himself to do so. Many customers close their account but don't cancel the 2CO recurring billing (although we have it written in bold red text on the page where they close their account) and contact us months later when they realize they are still being billed for the account they closed some time ago. For this reason it would be great if there was a way to automatically cancel a recurring billing, for example by accessing an URL like this billing for sale number 123456 would be stopped: https://www.2checkout.com/stop_billing?sale_id=123456&hash=abcdefghijklmnopqrstuvwxyz The hash (or any other method) would be used to authenticate the request as legit. I wish something like this would be added someday, it would be a big relief to vendors with a large number of subscriptions. Thanks for the reply, but what I had in mind was the other way around actually. I know how INS works, it is great if a customer cancels the sale we can automatically close their account on our end.

The problem is when it’s done the other way around – when a customer closes an account with us we must either manually cancel the 2CO recurring sale or he must contact 2CO himself to do so. Many customers close their account but don’t cancel the 2CO recurring billing (although we have it written in bold red text on the page where they close their account) and contact us months later when they realize they are still being billed for the account they closed some time ago.

For this reason it would be great if there was a way to automatically cancel a recurring billing, for example by accessing an URL like this billing for sale number 123456 would be stopped:
https://www.2checkout.com/stop_billing?sale_id=123456&hash=abcdefghijklmnopqrstuvwxyz

The hash (or any other method) would be used to authenticate the request as legit.

I wish something like this would be added someday, it would be a big relief to vendors with a large number of subscriptions.

]]> By: ricks http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection#comment-1281 ricks Wed, 08 Apr 2009 22:43:42 +0000 http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection/#comment-1281 You may want to consider using the <a href="http://www.2checkout.com/community/blog/tag/ins/" rel="nofollow">Instant Notification Servic</a>e(INS) in your account. By using INS, you would be able to receive electronic notifications when customers cancel their recurring services. INS will post sets of cgi parameters to any URL you specify and you would be able to set up a script that could manage customer accounts in your system. You may want to consider using the Instant Notification Service(INS) in your account. By using INS, you would be able to receive electronic notifications when customers cancel their recurring services. INS will post sets of cgi parameters to any URL you specify and you would be able to set up a script that could manage customer accounts in your system.

]]> By: kristin http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection#comment-1271 kristin Fri, 03 Apr 2009 21:33:26 +0000 http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection/#comment-1271 We track refunds initiated by vendors with "fraud" as the reason. We've tracked a potential reason for this to an over-reliance on AVS/CVN reporting. Our fraud review process goes far, far beyond simple AVS/CVS values so these are lost sales -- to both the vendor and 2CO. I hope to have a more detailed blog article up soon explaining why second guessing our fraud recommendation isn't advisable and can actually be quite costly. Consider this less a 2CO "advertisement" than a content leader. Thanks for the nice comment! We track refunds initiated by vendors with “fraud” as the reason.

We’ve tracked a potential reason for this to an over-reliance on AVS/CVN reporting. Our fraud review process goes far, far beyond simple AVS/CVS values so these are lost sales — to both the vendor and 2CO.

I hope to have a more detailed blog article up soon explaining why second guessing our fraud recommendation isn’t advisable and can actually be quite costly.

Consider this less a 2CO “advertisement” than a content leader.

Thanks for the nice comment!

]]> By: joel http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection#comment-1266 joel Fri, 03 Apr 2009 16:14:14 +0000 http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection/#comment-1266 When you are viewing the payments section of your account you will see the fee associated with the chargeback in the "Chrgbck" column. If you click on the total in this column you will see a detailed report of each sale that was assessed a fee due to a chargeback. On the payments screen the chargeback amount is removed from the payment as part of the refund column total. If you wish to see what sales were refunded, and what sales had a chargeback, I recommend you download a CSV file of your sales and review this file in any spreadsheet program. This report will show you columns for a sale being refunded and show you a different column for a sale that experienced a chargeback which will allow you to differentiate between the two. For instructions on how to download this report please review <a href="http://www.2checkout.com/community/blog/knowledge-base/suppliers/tech-support/how-can-we-download-a-report-of-all-orders/" rel="nofollow">this article. When you are viewing the payments section of your account you will see the fee associated with the chargeback in the “Chrgbck” column. If you click on the total in this column you will see a detailed report of each sale that was assessed a fee due to a chargeback. On the payments screen the chargeback amount is removed from the payment as part of the refund column total.

If you wish to see what sales were refunded, and what sales had a chargeback, I recommend you download a CSV file of your sales and review this file in any spreadsheet program. This report will show you columns for a sale being refunded and show you a different column for a sale that experienced a chargeback which will allow you to differentiate between the two.

For instructions on how to download this report please review this article.

]]> By: kstirn http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection#comment-1265 kstirn Fri, 03 Apr 2009 14:21:48 +0000 http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection/#comment-1265 I've been with 2CO for several years and with over 800 copies of my products sold I have had 0 chargebacks. That's about 0,00% chargeback rate ;-) I miss some features with 2CO (like the ability to automatically cancel subscriptions as I need to manually cancel each subscription for each closed account) but all in all I am very satisfied. I’ve been with 2CO for several years and with over 800 copies of my products sold I have had 0 chargebacks. That’s about 0,00% chargeback rate ;-)

I miss some features with 2CO (like the ability to automatically cancel subscriptions as I need to manually cancel each subscription for each closed account) but all in all I am very satisfied.

]]> By: rhdjapan http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection#comment-1263 rhdjapan Fri, 03 Apr 2009 06:53:26 +0000 http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection/#comment-1263 When I just looked at my account section to see my e-check payments, sales, amounts released, amounts held and chargebacks I too though 2CO was great because I never had chargebacks. But after some careful accounting of how much money was refunded by me and how much 2CO said I refunded I noticed account discrepancies in the thousands of dollars. After digging further it turned out that 2CO was registering chargebacks to my account as refunds and not chargebacks. I was shocked, and actually I still am.. I am still waiting for confirmation and contact from them on this matter. When I just looked at my account section to see my e-check payments, sales, amounts released, amounts held and chargebacks I too though 2CO was great because I never had chargebacks.

But after some careful accounting of how much money was refunded by me and how much 2CO said I refunded I noticed account discrepancies in the thousands of dollars.

After digging further it turned out that 2CO was registering chargebacks to my account as refunds and not chargebacks. I was shocked, and actually I still am..

I am still waiting for confirmation and contact from them on this matter.

]]> By: 3dom http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection#comment-1260 3dom Thu, 02 Apr 2009 15:01:36 +0000 http://www.2checkout.com/community/blog/2checkout-blog/the-value-of-2cos-fraud-protection/#comment-1260 Before I came to 2CO my previous payment solution provider "provided" me fraud/refunds rate like 25% (up to 50% in bad months). With 2CO it's about zero - mostly just "technical refunds" for duplicated orders. I just cannot get it - why 2CO post their own advertisement in their own blog? 2CO vendors already know 2CO's protection is very good =) Before I came to 2CO my previous payment solution provider “provided” me fraud/refunds rate like 25% (up to 50% in bad months). With 2CO it’s about zero – mostly just “technical refunds” for duplicated orders.

I just cannot get it – why 2CO post their own advertisement in their own blog? 2CO vendors already know 2CO’s protection is very good =)

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