2Checkout is a reseller, every time a purchase is made we are buying from you for the purpose of reselling to the end customer. Because of this relationship, suppliers aren’t required to add sales tax and shouldn’t include sales tax with the price that is handed off to 2Checkout. While other taxes may apply depending on your location, 2Checkout tracks and pays applicable sales taxes.

This information serves as general knowledge only. Please contact our Disputes Department directly for additional, detailed information.

2Checkout receives notification from the credit card provider that an account holder has initiated a dispute. The type of payment method or the location of the card issuer that was used to make the purchase will determine the type of chargeback that is received. The notification we send to the vendor will contain detailed information regarding that specific chargeback, what documents are needed to challenge the chargeback, and when the challenge process takes place. Since there are different types of chargebacks and alternate ways for representing chargebacks, it is important to carefully, and thoroughly read each notification that is sent from 2Checkout’s Disputes Department. Once a vendor has received the notice of a chargeback or an incoming chargeback, they can do one of the following.

1. Let the dispute stand.
2. Contact the customer and try to resolve the dispute.
3. Contact 2Checkout for assistance with challenging the dispute.

If a vendor decides to challenge the chargeback, a response to the Disputes Department is needed within 7 days of receiving the chargeback/incoming chargeback notice. The response should include all necessary and appropriate documentation to challenge the chargeback.

Completed chargebacks from banks outside of the United States cannot be disputed after the retrieval time-period.

2Checkout.com occasionally receives notification from the credit card provider that the account holder is inquiring about a charge. On behalf of our vendors, 2Checkout.com will send a copy of the receipt to the credit card provider at no cost to the vendor. 2Checkout.com will also inform the vendor of the inquiry to give them the opportunity to contact the customer to resolve any possible issues that could result in a chargeback.

If there are any questions about the chargeback process, please contact the Dispute Department by email at chargeback@2CO.com or by using the contact information provided here.

The 2Checkout purchase routines are available in 15 languages. In addition to English, we offer both of our purchase routines in Traditional Chinese, Danish, Dutch, French, German, Greek, Italian, Japanese, Norwegian, Portuguese, Slovenian, European Spanish, Latin Spanish, and Swedish. The language defaults to English if this parameter is absent, but “en” may be used for English as well. The purchase routine language is selectable at the top of the purchase routine pages and by passing in the proper value with the “lang” parameter as described below.

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Vendors have a wide variety of choices in how payments should be sent out from their 2Checkout account. The payment types, fees and availability can often be confusing. If you are unsure of the payment options available to your country, please visit the payment country list. Release of payments also depends on the status of your 2Checkout account, which would have to be of a “Y” or “P” status to be eligible for the funds release. Below are the definitions, geographical availability and the associated fees for each payment type.

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While providing support to our suppliers, we frequently encounter questions that are addressed by referring to the Order Status. This article addresses the question What is “Order Status”?

Credit Card:

• Approved – The customers bank has approved the transaction
• Pending – The customers bank has begun the process to transfer the funds to 2Checkout
• Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

PIN Debit:

• Pending – Customers bank has approved the transaction
• Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

PayPal & PayLater:

• Pending – 2Checkout is waiting on funds from PayPal
• Deposited – 2Checkout has received the funds from PayPal and they are in your 2Checkout vendor account