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A New Site for the New Year

We’re excited about all the improvements to our service coming in 2008 and we’ll be telling you more about those as they approach. Today though, we’d like to tell you about some of the updates to the site you’re reading now.

We’ve made a lot of little changes to the colors and layout, but the biggest changes are to the functionality. If you look at the navigation tabs above, you’ll notice we’ve removed the “Forums” tab and replaced it with a “Community” tab. The new Community page includes all of the original forums content and categories, but introduces a lot of improvements. Now, when you post a new thread, the body of that post appears on the community page, so others won’t need to click on the title to read what you’ve written.

Comments have been greatly improved. The responses to Community threads, like those here on the home page are now nestable. If you want to reply to a specific comment, just click the “reply here” link that appears immediately below the comment you want to respond to and your reply will be nested under that comment.

Now, when you post a thread to the new Community page, we have the ability to promote it to the home page. If you want to write an article for the 2Checkout.com home page, the Knowledge Base or our new Tutorials section, just submit it to the Community and if we like it, we’ll move it to the home page.

We hope you enjoy the new site and look forward to many more improvements to our service and this site throughout 2008.

Coming Soon: Tutorials

We are currently working on a series of illustrated step-by-step tutorials to supplement the articles in the Knowledge Base. While the Knowledge Base is a great source of information, these new tutorials will focus on the process, by presenting user-friendly step-by-step instructions. Some tutorials will present information currently available in the Knowledge Base, but others may present information previously available nowhere else.

Tutorials currently in development include:

  • Sending an Invoice
  • Sale Maintenance
  • Using the Banking Wizard
  • Setting Up Recurring Products

What other tutorials would you like to see? Please let us know in the comments.

Shipping PayPal Funded 2CO Orders

Due to popular demand, PayPal funded 2CO orders will now appear in our suppliers’ Mark Shipped interface.

This means you may see previously fulfilled orders here, so please mark them as shipped as you would with any other order. This will not re-bill previously fulfilled orders, but will remove them from the interface.

Please treat any new PayPal funded 2CO orders appearing in the Mark Shipped interface as you would any other order.

Related Articles:

2008 Bank Holidays

We always post information regarding bank holidays that may effect suppliers’ payments to the Supplier Login page, but thought our suppliers might appreciate a look ahead at all the US Federal Reserve Holidays for the year:

  • January 21: Martin Luther King, Jr. Day
  • February 18: President’s Day (Washington’s Birthday)
  • May 26: Memorial Day
  • July 4: Independence Day
  • September 1: Labor Day
  • October 13: Columbus Day
  • November 11: Veteran’s Day
  • November 27: Thanksgiving Day
  • December 24: Christmas Eve (not a Federal Reserve Holiday, but early closures may effect when payments are received)
  • December 25: Christmas Day
  • December 31: New Year’s Eve (not a Federal Reserve Holiday, but early closures may effect when payments are received)

For those who really like to plan ahead, the Federal Reserve Bank provides a look ahead all the way to 2011.

The Year in Review & the Year Ahead

2007 saw a lot of changes here at 2Checkout.com. We added new payment methods, including PayPal (including Pay Later) and FX Source, added new payment options like Foreign Currency Electronic Funds Transfer (FCEFT) and Payoneer and implemented the new account-level demo mode selector. We also launched the new community-based website you’re reading now.

This new site was created to foster communication between 2CO, our suppliers, customers and the public at-large. For the first time, we opened our forum up to the public. We also added this blog and the ability to comment on articles and search the entire site.

From providing our developers’ release notes to asking what you want from an integrated affiliate program, we’ve provided more information and requested more input than ever before.

Coming in 2008, you’ll soon see a redesigned 2CO community site that will allow for even greater communication. There are also going to be a number of new features and improvements to our supplier services. Keep your eyes on this blog for announcements as they become available.

We’d like to give a big “thank you” to our suppliers and customers for making 2007 such a great year and invite you to join us for an even better 2008.

What is “Order Status”?

While providing support to our suppliers, we frequently encounter questions that are addressed by referring to the Order Status. This article addresses the question What is “Order Status”?

Credit Card:

  • Approved – The customers bank has approved the transaction
  • Pending – The customers bank has begun the process to transfer the funds to 2Checkout
  • Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

PIN Debit:

  • Pending – Customers bank has approved the transaction
  • Deposited – 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

PayPal & PayLater:

  • Pending – 2Checkout is waiting on funds from PayPal
  • Deposited – 2Checkout has received the funds from PayPal and they are in your 2Checkout vendor account

Cyprus Adopts the Euro

As of January 1, 2008, Cyprus will be adopting the Euro (EUR) as its local currency. Because of this, our Cypriot suppliers must update their banking information via the Banking Wizard to prevent delays in payment.

UPDATE (12/20): Due to the New Year Holiday, payments issued on December 27, 2007 to Cyprus must be in Euro. Please make the necessary changes to your Bank Wizard to prevent delays in receiving future payments.

Please let us know if you have any questions.

More information about this change:

Apply to be a 2CO Spotlight Supplier

If you are a 2CO supplier who would like to be considered for Spotlight Supplier or Spotlight Product, please email the following to features@2co.com

  • Your Name
  • Your Supplier ID
  • A 160 pixel wide by 144 pixel high logo/graphic
  • A 200 word maximum descriptive/promotional text
  • The specific product you would like featured, if applicable

Good luck!

Originally Posted: October 2nd, 2007

New Payment Option: Pay Later

2Checkout.com, Inc. is pleased to announce the introduction of a new customer payment option: PayPal Buyer Credit AKA Pay Later.

PayPal Pay Later provides existing PayPal members with a line of credit that allows them to make no payments for 90 days. However, this line of credit has no impact on sale deposit timeline or amount.

Customers pay later, but suppliers still get paid on time, in full!

The Pay Later option will be displayed for all orders valued between $50 and $1,500 USD.

No payments for 90 days. Learn how.

You don’t have to call! You can Chat.

People like options and due to the inconvenience and high cost of long distance calls, you can now save money by using Live Person.

Live Person is the ultimate customer communication alternative. You will no longer have to wait or listen to voice prompts; Live Person will give you instant access through your computer for faster results.

When a Customer Care specialist has logged into Live Person, you will be able to see a live help icon in the upper left hand corner of the transaction pages. These have been placed strategically throughout our site and can also be found on the Contact page of this community site. Later this week, it will also appear on the right side navigation throughout the community site.

Currently, Live Person is being tested on third shift between the hours of 11pm and 8am EST.

We look forward to chatting with you and welcome any feedback you may have.

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