This Wednesday (8/22), a local power outage affected the 2Checkout.com transaction servers. 2CO is equipped to handle indefinite power outages with no loss of service, however because of multiple human errors committed when following 2CO’s power outage and backup power procedures, some orders placed between approximately 6:47 AM and 9:52 AM did not complete correctly. 2CO realizes that any lost sales are totally unacceptable and we are doing everything in our power to insure that similar staff errors cannot occur in the future.
We would also like to take this time to explain the effects of this outage and what we are doing to address these orders.
Affected orders would have been accompanied by the usual Order Confirmation emails, but suppliers will not be able to locate these order numbers in their 2CO accounts. Customers’ credit cards were authorized, but these authorizations will drop off, so the customers will not be charged for these orders.
To address these missing orders, we will be sending an email recommending that each affected customer place their order again. Each affected supplier will receive a copy of the appropriate email. If the customer does not follow up with a new order, the supplier can follow up by sending the customer further Request for Payment.
We apologize for any inconvenience this outage may have caused and assure you we are doing everything within our power to prevent similar events in the future.
If you have any questions or believe you have been affected, please contact our Customer Care team by opening a support ticket.
You may also give us a call at one of the phone numbers below:
1.614.921.2450 Main Number
1.877.294.0273 Toll-Free (US and Canada)
0871 284 4844 UK and Northern Ireland
