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Changes to Instant Notification Service

On March 6th, 2Checkout announced an advanced preview of our new Instant Notification Service (INS). We have since been refining the service, and will soon be releasing a new version, with streamlined message parameter definitions, and additional INS messages, such as:

  • Order Created
  • Recurring Stopped

A full set of updated streamlined and simplified documentation will be posted online soon. These documents will provide detailed information and multiple examples of the parameters that are passed back for each message.

This release will also include changes to some of the parameters and values passed with each INS message. If you implemented INS based on the advanced preview documentation it will be important to review these changes and edit your scripts.

In the new release, all messages will share one of 2 parameter set definitions: Item level or Invoice level. Additionally, some parameters have been added, including:

  • customer_ip
  • customer_ip_county
  • ship_status
  • ship_tracking_number

Detailed descriptions of the new parameters will be provided in the new documentation. Release details and new documentation will be posted online soon; we’d like to thank everyone again for their participation and feedback!

Please Note: The INS Opt-in can only be found within our new Vendor Area, located here. Use your regular username & password from the old Vendor Area to login.

Credit Card Statement Correction

During the period of March 19 – March 25, European customers’ credit card statements may have indicated a transaction from an unknown merchant, “PTI Europe” or “PTI Europe Region”. This notation is a technical coding error from the credit card payment processor for our company. This error will be reversed and corrected with the proper Merchant information on their statements on or before April 1.

We apologize for any concern or inconvenience that this may have caused you.

Adding accounts to your Payoneer card

You can attach multiple accounts to your re-loadable 2CO branded MasterCard. You do not need a separate card for each account. To do this, you will need to contact Payoneer and give them your Payoneer account number and any vendor numbers that you would like to have attached to your Payoneer card. Once you have given them all of the 2CO vendor account numbers that you would like attached, you must log into each 2CO account and select pay by Payoneer. If you select pay by Payoneer without contacting Payoneer and telling them the vendor account number, no funds will be loaded to the card.

Please contact us directly if you have any questions.

Releasing Payments to Vendors

Vendors have a wide variety of choices in how payments should be sent out from their 2Checkout account. The payment types, fees and availability can often be confusing. Release of payments also depends on the status of your 2Checkout account, which would have to be of a “Y” or “P” status to be eligible for the funds release. Below are the definitions, geographical availability and the associated fees for each payment type.

Continue reading…

Advance Preview of 2CO Instant Notification Service

2Checkout is pleased to offer an advance preview of our Instant Notification Service (INS). This service has long been a top request, and we believe there are thousands of 2CO vendors who will benefit greatly from this new service. We wanted to get this in front of you, our vendors, as soon as possible so that we can quickly improve the documentation and support of this service.

INS is, in plain terms, a service which will post sets of cgi parameters to any URL you specify. These posts are each a message containing all the information you need about a specific event (such as when a recurring order re-bills successfully).

This service currently includes the ability to opt-in and receive messages for the following events:

  • Recurring Order Stopped
  • Recurring Installment Billing Failed
  • Recurring Installment Billing Succeeded
  • Order Refunded
  • Order Canceled
  • Order Fraud Status Changed

So what can you do with these messages? Well, please remember that you are getting the very first look at these messages, we do not yet have any prepared add-ons for carts you may be using. We are hopeful that several of the carts out there will be responsive and create add-ons which read in the information from the message and use it to automate some inventory or customer access tasks, making your lives easier. We also hope some of our very talented vendors will create message receiving tools on their own and share them with our community.

We, for our part, will be contacting carts and encouraging them to integrate INS as well as creating some example CGI scripts that our vendors can use as a starting point for integrating these messages into their systems.

The INS Opt-in can only be found within our new Vendor Area, located here. Use your regular username & password from the old Vendor Area to login.

Continue reading…

New Single Page Checkout Announced

2Checkout.com, Inc. is excited to announce the launch of our new Single Page Checkout process.

Many of our clients have been asking for a faster, more efficient, customer experience. We heard those requests and are now happy to deliver the fastest checkout possible for clients that produce intangible goods/services.

To maximize compatibility, all current 2CO parameter sets are supported.

To maximize efficiency, only intangible products and credit card payments are enabled with this routine.

To address the needs of clients who produce tangible goods and those who want to benefit from all the alternative payment options 2CO accepts, the traditional multi-page checkout process will remain as the default.

This new single page purchase routine may be used with the PNP and third party cart parameter sets, by simply replacing the default purchase routine with this one:

https://www.2checkout.com/checkout/spurchase

Click here to see a working demonstration.

We are confident that the new routine will streamline the checkout process for appropriate offerings and therefore increase conversion rates. 2CO will monitor conversion results closely. It is also recommended that each client evaluate their individual results independently.

Identifying 2CO Orders

Identifying an order as a 2Checkout order can be done by viewing the credit card statement that was used to place the order. What is displayed on the customers statement can vary slightly depending on the bank that issued the card. Normally, when a customer pays for an order by credit card, the transaction will display on their statement as the follows.

2CHECKOUT.COM*XXXXXXX 877-294-0273 (The XXXXXXX is the vendors soft descriptor.)

If a customer selects to pay by PayPal, and uses a Credit Card as the funding source the transaction, their statement will show the following:

PayPal*2CHECKOUTCO 877-294-0273

If you have any questions about a transaction you have found on your statement please contact 2Checkout directly so we can assist you.

Not sure if 2Checkout is right for you?

Are you a prospective vendor wondering if your product is one that 2Checkout prohibits or restricts? Are you an existing vendor who wants to add additional products or services and you’re not sure if 2Checkout can support it? Still have questions even after reviewing our prohibited product list? Our Risk Department is here to get you the answers you need. Email risk@2checkout.com and provide us with your URL and we will happily review your product or service for acceptability. If you do not yet have a website that includes your product or service, then provide us with a detailed description as to what you wish to sell and we’ll follow up with information on whether we think we could support it. It is important to note that while we can give you a general idea as to whether or not we could support something based on a description, we will still need to review your URL before approving an account.

Beta Testers Wanted

We are currently looking for suppliers to beta test a new faster purchase routine.

Click here to read all about it.

2Checkout and KYC

As you may know, Congress passed anti-money laundering legislation, otherwise known as the Patriot Act, after the events of 9/11. The passage of the Patriot Act made it incumbent on 2Checkout to bolster our internal monitoring programs and implement Know Your Customer (KYC).

Know your customer (KYC) is the due diligence that 2Checkout must perform to identify our vendors and to ascertain relevant information pertinent to doing financial business with them.

What does this mean for you? When you open a 2Checkout account, we will ask you for information that will allow us to identify you. This may include but is not limited to: requests for copies of your driver’s license, passport, or other identifying documents. We may also ask for you to complete a ‘risk document; a form that allows us to gather additional information about you and your business.

If you have been asked to provide us with such documentation, you may send them to us either by attaching them in response to our email request, or you may fax them to our secure machine at 614-921-2451 Attention: Risk.

2Checkout’s privacy policy assures the security of your information.

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