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January 2009 at 2Checkout

The end of the first month of 2009 has come (is it really February so soon?). We had the launch of our payment page translation into 14 languages, thanks to the suggestions of our vendors and customers. This was probably the most publicized 2CO event of the month, and has been very well received. It has been so well received, that we will be adding even more languages in the future.

We have been looking at the quality of our customer contacts and we are very pleased with how our people are answering questions on the telephone, in tickets, and on live chat. While there is always room to improve and we constantly strive to meet all expectations, I would like to personally note that our representatives in all departments are the most consistently professional and pleasant people to work alongside.

We end January on a high note helping people around the world buy and sell some amazing products. We will be starting the rest of the year with even more projects, good customer service, and a happy Customer Advocate.

2009 Internet Dating Conference

If you can’t “meet” someone here, you’re toast!

Last week, two of us from 2Checkout attended the Internet Dating Conference in Miami, and of course, the puns are seemingly endless describing the number of interesting people we “met.”

So, go ahead and laugh at the fact that an online dating conference even exists, but keep in mind that this industry is highly profitable and professional, very popular with consumers and becoming more mainstream everyday. But, I know that those of you who are not entirely familiar with the online dating and matchmaking industry are asking the question — what could dating industry professionals discuss for two and a half days?

The fact is, i-Date varied little from traditional internet marketing conferences. Exhibits included typical services such as insurance and fraud protection, but also included a mix of industry-unique companies selling products such as security monitoring services designed to make follow up calls to women to ensure they have returned home safely following a date, and white label dating sites designed to make the “do-it-yourself” as easy as possible.

Breakout sessions included standard topics such as search engine marketing, newfound revenue, and fraud fighting. However, industry specific discussions focused on date screening background checks, making sites more female friendly and reviewing new DNA matching systems.

While listening to a fraud-fighting panel featuring industry experts such as Elena Kolyasnikova from Russia’s Pilot Group, we were pleasantly surprised to hear panelists agree that 2Checkout vendor Stop-Scammers.com was an excellent resource to verify potentially fraudulent dating site customers. Stop-Scammers lists thousands of known scammers involved in dating fraud with photos, scam reports, media files, fake documents, scam scenarios and warning signs that industry professionals can share to protect their collective interest. Hearing unsolicited praise for one of our valued vendors was very rewarding.

2Checkout is proud to provide an ecommerce option for dating sites and services around the globe and when it is time for i-Date 2010, we will be there… “it’s a date!”

Attention Vendors: Suspicious Emails?

Hello Vendors,

Recently we have received several reports of our vendors receiving email notification that their banking details have been changed. This appears to be an automated email sent from our system. HOWEVER; The accounts in question have not had such an email generated for them. Additionally, there are some reports that links in these emails redirect to a 2CO Seller’s Area Login page hosted on 2chOckout.com. The page at 2chOckout.com is completely identical to the page that all vendors use to login to their accounts, EXCEPT THAT IT IS NOT AFFILIATED WITH 2CHECKOUT.COM.

Continue reading…

This is a promoted article. You can view the original here.

Start with the Basics

So many people want to start a home-based, “spare-time” business. I receive e-mails telling me that I can “make millions while I sleep by using the Internet”. While I am sure someone at some time has made millions while sleeping it is hardly common, standard, or expected. In reality the “big names” in e-commerce took years to become profitable. With the right attitude and a little help you can make consistent sales as well as turn a profit. I will list some common, often over-looked, problems with start-up e-businesses. Where applicable I have listed how 2Checkout can be a partner in helping your company grow.

Continue reading…

Better Business Bureau has a New Rating System

On January 6, 2009 the Better Business Bureau (BBB) of Columbus changed their business rating system from a satisfactory/unsatisfactory model to a graded A+ to F model. This new model should provide consumers with a more detailed tool to compare businesses. Frankly, I feel that the new system provides a more nuanced ability to judge a business and its practices and products.

When I heard about the new system, I checked our BBB profile. I was very pleased to find out that 2Checkout has achieved an “A+”. This is based on past resolution of complaints as well as general business practices. This rating shows the level of commitment to fairness and excellence that is observed at every level and every department within 2Checkout.

Continue reading…

Let’s Do Lunch… Again!

2Checkout representatives are on the road again and we would love having the opportunity to continue meeting and treating our vendors!

If you see that one of us is going to be in your area, please email reservations@2co.com to schedule a time for one of our representatives to take you out for lunch or dinner. This is one of many ways to show our appreciation and personalize your partnership with 2Checkout.com. Following is a list of locations and dates (schedules permitting) that will be available:

  • Jan 21-24 Miami, Florida
  • Feb 8-11 San Francisco, California
  • Aug 10-12 Tampa, Florida

Keep an eye on our homepage for updates and additions as we confirm dates throughout the year.

We look forward to meeting you!

2Checkout Turns to loyal Customer for SSL Certification

SSL247.com

While upgrading our SSL certification, 2Checkout turned to loyal customer and reseller, SSL 247 for the service.

SSL 247 is a reseller of Thawte, a certificate authority responsible for authorizing SSL Certification. Through this newly established relationship, SSL 247 will be responsible for providing 2Checkout with an extended verification certificate.

According to Warner Moore, Senior Systems Administrator for 2CO, “SSL 247 was an easy choice not only because they provide the Thawte certification we were looking for, but because they are experts at customer service and a first rate organization. All of our dealings with them, on the customer and vendor level, have been positive experiences.”

SSL 247 is a one-stop-shop for SSL solutions operating around the clock, making it possible for customers to install SSL certificates 24 hours a day, seven days a week. They have strategic relationships with GlobalSign, VeriSign, GeoTrust, and RapidSSL providing customers access to the industry’s leading solutions. A new security benefit SSL 247 will provide 2Checkout is Extended Validation (EV) identified by a highlighted Green address bar. Customers purchasing suppliers’ products via 2Checkout.com will see the address bar highlighted in green, providing more confidence and the highest industry standard identity authentication.

Language Translations Added to Purchase Today!

You spoke — in multiple languages — and we listened!

2CO’s purchase routine is now better able to accommodate customers, by providing 15 languages to checkout in. The language options have been added to the top-right corner of our purchase routine, each displayed natively.

This feature provides immediate translation of our standard checkout form to one of these additional languages, with a click of the mouse!

If you are a vendor, and interested in choosing a default language to match your site and further enhance the customer experience, you can pass in a new parameter, “lang” when you hand off to 2CO.

As promised, we are staying true to our commitment of continuously improving our customer experience. By offering our service in multiple languages and facilitating better communication with customers, we are taking one more step toward improving customer conversion rates.

Traditional Chinese, Danish, Dutch, French, German, Greek, Italian, Japanese, Norwegian, Portuguese, Slovenian, European Spanish, Latin Spanish, and Swedish are now available in addition to English. To see working examples and integration instructions, please see our updated Knowledge Base article “Do you offer any languages other than English?”

As we monitor the success of this first round of translations, we hope you continue to provide us suggestions for a second round of language translations that will help reach us out to even more customers.

Stay tuned for more news on positive changes to the purchase routine as we continue to test and refine our layout, research additional languages and consider alternative payment options. We thank all of you who provided valuable feedback throughout the testing process.

A Reminder: The New Year = New Purchase Routine Features!

Are you ready to start the New Year right by increasing conversion rates and expanding your global customer base? We are too and we are wasting no time by starting with an upgrade to our purchase routine next week.

Please note Wednesday, January 7 will mark the launch of a significant upgrade to our standard purchase routine including a new feature that will translate the entire routine into 15 different languages. 2CO’s Product Development staff has been beta testing the system since mid-December and has experienced positive results; therefore, an on-time launch remains imminent.

The translation feature will provide customers one-click translations of our checkout screens as well as an option for you to point sales to a translated version of your choice, to better meet the needs of your primary customer base. In addition to English, purchase will be available in Traditional Chinese, Danish, Dutch, French, German, Greek, Italian, Japanese, Norwegian, Portuguese, Slovenian, European Spanish, Latin Spanish, and Swedish.

If you haven’t had a chance to view the new system, you can still do so by clicking the beta links on the previous announcement. The system will remain in beta through January 6. We value your opinions and thank those of you who have taken the time to familiarize yourself with the system and provide constructive feedback.

Happy New Year and best of luck in 2009!

Payoneer Maintenance

Payoneer will be taking all of their online services down on Sunday, January 4th, 2009 for 6 hours from 1am – 7am EST for scheduled maintenance and security updates.

The following services will not be available during this time:

  • Payoneer API – No payment distributions/queries for existing payees/payments
  • Payoneer hosted Partner Landing Sites – No new cardholder registrations
  • Partners’ Administration Console
  • Report Services
  • Cardholders’ My Account services
  • Cardholders’ private loading services
  • Cardholders will not be able to claim payments
  • Card loading services
  • Card issuing services
  • Email services

Your cards may be used at points of sale and ATMs as normal.

Please contact Payoneer directly with any questions.

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