Getting Started »

Signup to Payment in 5 Easy Steps

Have something you want to sell online? Thinking about using 2Checkout to allow you to make those sales? It is, as they say, “easy as pie”. But like pie (or cake, or tarts). there are a few steps until the desired results. Here is a brief step-by-step explanation of what you can expect between the moment you click on “Start Selling” and receiving your first payment.

  1. Start Selling - the selling wizard. This collects the basic information we need to create your account. We make our policies and conditions available and require that you agree to them. Then we collect contact and banking information so we know who you are and where and how to send your payments. Then, we have you create your account user name and password and use that information to connect to your brand new 2Checkout account.
  2. Risk Document and site review - You will be sent a copy of our Risk Document to complete, so we can verify who we’re doing business with. The site review lets us make sure that your site is operating within our terms of service. The vast majority of sellers pass shortly after we receive their documents, but from time to time we need to request clarifications or suggest changes before a site is approved.
  3. Validation - On the statement of the credit card used to pay the initial signup fee, you will receive a code. Use this code to validate your account from within your account, or by calling the telephone number listed after the code. This is quick and easy and can also be sent via fax or ticket if voice/telephone contact cannot be made. UPDATE: As of March 25, 2009, validation is no longer required.
  4. Verifications - Once you start to sell your products this last phase of our signup process begins. We will contact some of your customers to verify that they have received and are happy with their purchase(s).
  5. We send you your money - This is the best part! After the Account Reserve is applied and you meet the account’s Release Level we will send you your money.

Language Translations Added to Purchase Today!

You spoke — in multiple languages — and we listened!

2CO’s purchase routine is now better able to accommodate customers, by providing 15 languages to checkout in. The language options have been added to the top-right corner of our purchase routine, each displayed natively.

This feature provides immediate translation of our standard checkout form to one of these additional languages, with a click of the mouse!

If you are a vendor, and interested in choosing a default language to match your site and further enhance the customer experience, you can pass in a new parameter, “lang” when you hand off to 2CO.

As promised, we are staying true to our commitment of continuously improving our customer experience. By offering our service in multiple languages and facilitating better communication with customers, we are taking one more step toward improving customer conversion rates.

Traditional Chinese, Danish, Dutch, French, German, Greek, Italian, Japanese, Norwegian, Portuguese, Slovenian, European Spanish, Latin Spanish, and Swedish are now available in addition to English. To see working examples and integration instructions, please see our updated Knowledge Base article “Do you offer any languages other than English?”

As we monitor the success of this first round of translations, we hope you continue to provide us suggestions for a second round of language translations that will help reach us out to even more customers.

Stay tuned for more news on positive changes to the purchase routine as we continue to test and refine our layout, research additional languages and consider alternative payment options. We thank all of you who provided valuable feedback throughout the testing process.

Completing the 2Checkout Risk Document

New vendors are often asked to complete a risk form, as well as provide a national identification card and international passport for each business owner. Requesting these documents serves to identify our vendors and to ascertain relevant information pertinent to doing financial business with them. Here is a step-by-step tutorial to completing the 2Checkout risk form:

Continue reading…

Releasing Payments to Vendors

Vendors have a wide variety of choices in how payments should be sent out from their 2Checkout account. The payment types, fees and availability can often be confusing. If you are unsure of the payment options available to your country, please visit the payment country list. Release of payments also depends on the status of your 2Checkout account, which would have to be of a “Y” or “P” status to be eligible for the funds release. Below are the definitions, geographical availability and the associated fees for each payment type.

Continue reading…

Identifying 2CO Orders

Identifying an order as a 2Checkout order can be done by viewing the credit card statement that was used to place the order. What is displayed on the customers statement can vary slightly depending on the bank that issued the card. Normally, when a customer pays for an order by credit card, the transaction will display on their statement as the follows.

2CHECKOUT.COM*XXXXXXX 877-294-0273 (The XXXXXXX is the vendors soft descriptor.)

If a customer selects to pay by PayPal, and uses a Credit Card as the funding source the transaction, their statement will show the following:

PayPal*2CHECKOUTCO 877-294-0273

If you have any questions about a transaction you have found on your statement please contact 2Checkout directly so we can assist you.

2Checkout and KYC

As you may know, Congress passed anti-money laundering legislation, otherwise known as the Patriot Act, after the events of 9/11. The passage of the Patriot Act made it incumbent on 2Checkout to bolster our internal monitoring programs and implement Know Your Customer (KYC).

Know your customer (KYC) is the due diligence that 2Checkout must perform to identify our vendors and to ascertain relevant information pertinent to doing financial business with them.

What does this mean for you? When you open a 2Checkout account, we will ask you for information that will allow us to identify you. This may include but is not limited to: requests for copies of your driver’s license, passport, or other identifying documents. We may also ask for you to complete a ‘risk document; a form that allows us to gather additional information about you and your business.

If you have been asked to provide us with such documentation, you may send them to us either by attaching them in response to our email request, or you may fax them to our secure machine at 614-921-2451 Attention: Risk.

2Checkout’s privacy policy assures the security of your information.

10 Questions Every 2Checkout.com Supplier Should Ask Themselves

2Checkout.com Risk Representatives regularly review accounts and associated websites for compliance to the Terms of Service every vendor agrees to upon opening a 2Checkout.com account. A TOS violation, if discovered, may result in the disabling of an account’s selling ability account pending resolution of the issue. In order to prevent any inconvenience or loss of business due to sales interruption I encourage all vendors to take the time to ask themselves these 10 questions to determine their Terms of Service compliance and ensure a long and profitable business relationship with 2Checkout.com!

Continue reading…

The New FCEFT and you!

Vendors that are located in Great Britain, Australia, and Canada are able to receive payment via Foreign Currency Electronic Funds Transfer (FCEFT) in their own currency. Vendors are now able to receive payment via FCEFT in the following currencies as well.

CHF or Swiss Franks
EURO
MXM
or Mexican Peso
NZD or New Zealand Dollar

When you are entering your bank information into the Banking Wizard, you will be required to enter your IRC (International Routing Code). This can sometimes be confusing due to different countries referring to it by different names. The following information will help you determine what your IRC is.

Continue reading…

Update Contact Information

2Checkout.com recommends all vendors periodically check the contact information listed in their account for accuracy. We advise scanning the information in your account every 3 months for any necessary updates.Keeping up to date contact information helps prevent:

  • Missed payments due to inaccurate bank information,
  • Lost sales from customers unable to contact you for additional information,
  • Missed contacts from 2Checkout.com regarding sales, payments, refunds or bank assisted disputes.

Additionally, 2Checkout’s Supplier Agreement states:

B. Truthful Information.
All information and data Supplier provides to 2CO, or for which it engages a third party to provide to 2CO is complete, truthful, accurate, valid, the lawful property of the Supplier, and Supplier has the right to communicate such information.

C. Verification
All email, domain, URL, physical address and telephone information provided by Supplier is complete and correct.

Information that is invalid or that presents excessive discrepancies may cause brief interruptions in your account status as we attempt to resolve them.

Taking a proactive role in the maintenance of your account information can help insure smooth, consistent daily operations for your account.

What Are the Conditions for Venezuelan Suppliers?

2Checkout.com has determined that there is a reasonable risk that a 2CO account may be used in an unauthorized manner. As a reseller, 2Checkout.com must diligently assure that all of our accounts are being used strictly in accordance with our Supplier Agreement and Operating Regulations only to sell actual products and services as permitted by our Prohibited Products list.

There is a reasonable risk that an account may be used to avoid Venezuelan currency restrictions or to convert Venezuelan Bolivars (VEB) into U.S. dollars.

This decision is made only with regard to our reasonable uncertainty to the use of the account, and is not an accusation of wrongdoing on the supplier’s part.

The following conditions will apply to Venezuelan suppliers:

  • Orders must be marked shipped only when they are indeed shipped. Orders must have verifiable tracking numbers. We can only accept tracking numbers from DHL, UPS, or FedEx transactions. Grupo Zoom, CopaCourier, MRW, and similar services are not acceptable shipping methods. We unfortunately cannot accept the sale if it is delivered via in-store pick up. Shipping information and tracking numbers must be provided for all orders in order for you to be paid for them. If an order is shipped without verifiable tracking numbers, we will have to refund the sale.
  • Further documentation may be required by the fraud department prior to approving the sale. Once the Fraud Department has confirmed the sale with the card holder; the order can then be Passed and is ready to be shipped to the customer.
  • Your account will go through a verifications process. Please see What is the Verifications Process? All orders must be voice verified received before the funds are released to you. It is important for customers to enter valid phone numbers to avoid any delays of the verifications process.
  • Please be aware that any account that is found to be converting currency, or commiting other ToS violations in an attempt to circumvent our restrictions, will be assessed a fine equaling no less than 25% of it’s sales total. This penalty will be assessed at the time of account closure, prior to any funds releasing for completed transactions.
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