2CHECKOUT.COM*XXXXXXX 877-294-0273 (The XXXXXXX is the vendors soft descriptor.)

If a customer selects to pay by PayPal, and uses a Credit Card as the funding source the transaction, their statement will show the following:

PayPal*2CHECKOUTCO 877-294-0273

If you have any questions about a transaction you have found on your statement please contact 2Checkout directly so we can assist you.

1. Am I selling a prohibited product?

This may seem like an obvious question but often it comes as a surprise to many when they are informed that the product they are selling via 2Checkout is actually prohibited. As an Authorized Retailer, 2checkout.com is actually reselling and accepting a degree of liability for the products you are supplying and therefore certain products, for various reasons, are not supportable.

To ensure the compliance of your services and/or products please take the time to review our Prohibited Product List.

Also please note that our Terms of Service has undergone many changes since the company’s formation in 1999. In many cases vendors whose accounts predate a given addition to the prohibited product list are considered “grandfathered” and permitted to continue sales provided that account does not attract an excessive amount of negative activity. Grandfathered status, however, does not apply to products or services that were prohibited due to issues of legality. If you have any questions concerning the acceptability of the products or services you sell please email risk@2co.com for evaluation by a risk analyst or investigator.

2. Is my website up and fully functional?

2Checkout.com Risk representatives must, at any given time, be able to review a vendor’s website and the services or products for sale. As such we require that websites be online, functional and available for review. If your website is not currently up and fully functional, your account could be subject to sales interruption at any moment. If you are experiencing downtime due to technical problems, scheduled maintenance or any other reason, please notify the 2Checkout.com Risk department at risk@2co.com.

3. Is my website meeting all 2Checkout.com requirements?

In order for a website to be considered a complete website by 2Checkout.com standards your site must contain a detailed description of the services that you offer along with their pricing structure and transaction process. It must also contain valid customer service information, a refund policy as well as a universally accepted privacy policy. If your website is not meeting any of the above requirements please make the appropriate updates to avoid sales interruption.

4. Do I have a “No Refund” policy?

2Checkout.com vendors are not permitted to have a “no refund” policy because, as 2Checkout.com is your authorized reseller, your refund policy must not conflict with our own. Please be advised that while we will make every effort to refer refund requests to the vendor, 2Checkout.com reserves the right to issue a refund at any time deemed appropriate by 2Checkout. It is understandable that, in the case of digital products this may pose some concern to vendors but please be advised that you may add additional terms to your policy for your protection. Also, there are many programs and cart systems available on the Internet which are able to track digital downloads and installations to prevent customer fraud.

5. Do I enter my customers’ orders, use my 2Checkout.com account for phone orders or allow customers to place orders on my computer at a trade show or at my store?

2Checkout.com vendors are not permitted to enter orders on their own accounts. This applies to orders taken from customers over the phone and use of a 2Checkout.com account as an in-store Point Of Sale terminal or public use at a trade show or convention. The reason for this is that, as an Internet reseller 2Checkout.com must ensure that buyers are placing orders from their own computers via the vendor’s website or emailed invoice. The origin of any order you place on your own account is impossible to determine and therefore not permitted. In addition, accepting customers’ credit card information directly is in violation of Credit Card Association regulations. Please see Question 7 for a detailed explanation of this regulation.

6. Are all of my products in stock at the time they are ordered?

2Checkout.com requires all products be in stock at the time of order. As 2Checkout.com’s terms state that vendors should not receive payment for undelivered items, purchases for pre-orders or out of stock items are not permitted. Also, unless in the very specific cases of web or software design or development, the use of a 2Checkout.com account to receive “deposits” or “down payments” on work yet to be completed is also prohibited. The reason for this is that, as an Authorized Retailer, every transaction must be for a product or service that has been supplied by the vendor before they are paid. The vendor receiving payment for items or services that have not been delivered increases the risk of the refund of funds already paid out to the vendor, which could result in a negative balance in your 2Checkout.com account.

7. Are my buyers being prompted for credit card info BEFORE being directed to 2Checkout.com?

Credit Card Association regulations state that only authorized merchant account holders are to directly accept credit card information from customers. Because your 2Checkout.com account is an Authorized Reseller account and not a merchant account, directly accepting a buyer’s credit card information is prohibited. This includes but is not limited to using your 2Checkout.com account as an in-store point of sale, accepting 2Checkout.com orders via phone or placing orders on behalf of your customers.

Many 3rd party cart systems are configured by default to prompt buyers for their credit card information before they are directed to 2Checkout.com. Because of this, some new suppliers/vendors may violate this important regulation without their knowledge. Due to the seriousness of this issue, this can often lead to the immediate disabling of sales ability on an account, until credit card information is no longer collected.

If your 3rd party cart is accepting credit cards and you need assistance removing this input you will want to contact that 3rd party cart’s support team. One of the most popular on line cart systems is osCommerce. By default, this cart will often prompt buyers for credit card information. If you wish to use osCommerce with your 2Checkout.com account, you will need to download and install the “pm2checkout” module that was created for OSC. More information about setting up osCommerce to work with your 2CO account can be found in the Knowledge Base article How can we set up the osCommerce Shopping Cart?

8. Have I provided complete and valid contact, identity and security information for myself and my business?

Please verify that you have supplied a valid phone number, address and email address for both the Business Contact Information and Username sections of your 2Checkout.com account. For the security of your account and any earned funds, also please ensure that you have specified an “Identity Number” for all usernames. In addition, please make sure that the “Payee” field of your Banking Details reflects the name of the person or business payments are being issued to. The name of your bank, for example, is not compliant, and could result in suspension of payment until the field is corrected.

9. Am I using my 2Checkout.com account to sell from multiple websites?

The 2Checkout.com license is for one URL only. Accounts are monitored and maintained on a per domain basis. Regardless of the products sold or ownership of alternate domains, if you sell from multiple URLs, you are required to open multiple accounts. For the opening of each additional account a $19 USD rebate is issued. To receive your rebate, please contact 2Checkout.com with the new account number and any previous accounts you may have. The $19 USD rebate will be applied to the oldest account.

10. Is 2Checkout.com properly represented on my website?

One of the most common misconceptions about 2Checkout.com is that 2Checkout.com is a Payment Gateway, Merchant Account Provider or Payment Processor. In actuality, 2Checkout.com is an Authorized Reseller and should be referenced as such on your website. This pertains to the verbiage used to describe 2Checkout.com, any credit card logos you may have on your site and the verbiage on your purchase links or buy buttons. Information on Acceptable Language compliance can be found in the Knowledge Base article What type of compliance disclaimer must I put on my site?.

As our business depends on your ability to sell, it is never desirable to disable a vendor’s sales ability due to compliance issues. Hopefully, this article will provide you with the information needed to address any issues before they result in an interruption of sales. Please reply to this blog with any questions or concerns that you may have regarding the policies referenced in this article. Please address any account or site-specific inquiries or compliance questions to risk@2co.com where your issue will be addressed by a risk analyst or investigator.

• You maintain a web site(s) that contains complete marketing, advertising, and product information including valid customer service information, a refund and return policy, our compliance disclaimer and a universally accepted privacy policy.
• Our customers will place the orders themselves through your web site and 2CO.com. Suppliers of 2CO agree not to place orders on behalf of customers as part of normal business operations.
• Your product or service meets our product/service requirements.

Please thoroughly review Our Policies including the Prohibited Products list before choosing 2CO as your marketing partner.

Thank you for your interest in 2CO! We’ll be happy to address any issues or concerns that are not covered in this knowledge base via ticket system submissions.

Additionally, since your account is not charged for inactivity, there is no financial penalty for pro-actively establishing your account.

Once your site has been established, the Domain details can be updated by sending an email to Risk@2co.com or submitting a Support Ticket through our Help Desk.

Once your account is active and processing sales, to change the URL of your account their will be a $19.00 USD fee charged.

Please note that our Risk Management Department may contact you in regard to any changes made to this information. This is done to protect you and ensure the changes do not include any potential move or violation of our operating policies.

Please remember, that until your site has been reviewed by our Risk department you will not be able to accept sales.

The purchase routine will pass back control to routines or pages on your site after the sale, so that you can easily receive payment for, then automate the set up of, member accounts for buyers.

You can bill them a one-time fee, or at a specified approved interval, using our recurring billing features.

Get a FREE Member Administration script using this link:

http://lite.membershipclientpro.com/

or use your own or other third party script. You can even set the members up manually using our confirmation emails if you like — it’s completely up to you!

All that is required is an HTML link. We provide sample code snippets for each of your products that can be easily incorporated into your site.

See a demonstration here: acmeonlinebooks.com

Shopping cart functionality already exists on 2CheckOut as a basic option. All you have to do is place “buy” and “checkout” links on your site.

See a demonstration here:

http://acmeonlinebooks.com/

Suppliers with bank accounts in Australia, Canada, Great Britain, or The United States can have payments electronically deposited directly into their bank account at no cost via our direct deposit payment methods.

Suppliers without a bank account in any of the countries above can have their payments electronically deposited into their bank account via our wire transfer payment method.

If your currency is included in the list of supported currencies below then you can choose to receive the wire in your local currency at a fee of $6.00 USD per transfer or you can choose to receive the wire in US Dollars at a fee of $15.00 USD per transfer.

If your bank’s currency is not included in the list below then you can choose to receive a US Dollar transfer at a discounted rate of $10.00 USD.

Currently, we are offering payments in the following currencies:

AUD Australian Dollars
CAD Canadian Dollars
CZK Czech Republic Koruny
DKK Denmark Kroner
EUR Euro
HKD Hong Kong Dollar
HUF Hungary Forint
INR Indian Rupee*
ILS Israel New Shekel
JPY Japanese Yen
KWD Kuwait Dinars
MXN Mexican New Peso
NZD New Zealand Dollar
NOK Norwegian Kroner
PHP Philippines Pesos
PLN Poland Zlotych
GBP Pound Sterling
ZAR South African Rand
SAR Saudi Arabia Riyals
SGD Singapore Dollar
SEK Swedish Kroner
CHF Swiss Franc
TRY Turkish Lira
AED United Arab Emirates Dirhams
USD US Dollars

All of our suppliers can choose to have their payment sent using our air-mail check payment method for a fee of $4.00 USD.

Vendors that are located in Great Britain, Australia, and Canada are able to receive payment via Foreign Currency Electronic Funds Transfer (FCEFT) in their own currency. Vendors are now able to receive payment via FCEFT in Swiss Francs, Euro, Mexican Peso and New Zealand Dollar. There is no fee for a FCEFT payment. More information on this payment method can be found here.

Each accounting period is a week long. A new period begins each Wednesday.

All transactions that have deposited before the close of each period will be processed and payments will be disbursed the next day, Thursday. However, if the payment date falls on a US-banking holiday, payments will be disbursed on the next business day.

Account Verification:
All accounts are subjected to our account verification processes.

While this process is usually seamless, difficulty in verifying the legitimacy and status of your account can result in the delay of your payments.

Important Note:
Suppliers selling tangible goods should not expect payment until 2CheckOut can confirm receipt of goods shipped, and they were received as per the terms advertised on the supplier’s website or auction. Delaying shipment until you receive funds is NOT considered an acceptable business practice.

Suppliers selling intangible goods, such as service related products (e-downloads, hosting, etc.), should not expect payment until 2CheckOut can confirm that your services have been rendered.

All Payments are subject to Reserve Funds.

*2Checkout.com has been informed by our bank that with the banking regulation in India that a wire can only be issued for payments that are over 100,000.00 INR and must include the IFSC (Indian Financial System Code) code for your bank, along with your bank’s full address and branch name – please contact your bank for the correct IFSC code.

2CO does hope to soon be able to support mail-order, telephone and facsimile sales transactions in addition to our traditional electronic commerce interface.

Buyers should enter their orders online for themselves. You can easily send an email to customers containing the order details along with a link, so the customer can enter their payment information.

Options Include:

Money Order
Cashier’s Check (Bank-Issued)
Certified Check (Bank-Issued)
PayPal

Thank you for your interest in 2CO!