Getting Started » General Questions »

Do I have to charge sales tax to my customers?

You are not required to charge sales tax at all. Legally we are a reseller and every time a purchase is made we are buying from you for the purposes of reselling to the end customer.

How do I validate my account?

For security reasons, 2Checkout.com is requiring new account validations. Please keep in mind that this does not hinder your ability to accept sales, but will need to be done prior to being paid for said sales.

Where can this code be found?

This 3 digit code can be found on your credit card statement. The time frame you get this statement varies on the billing cycle of your particular credit card. When you receive your credit card statement the three digit code can be found in the “Soft Descriptor” or “Transactions” portion of your statement. This three digit code will be after the “*” and the numbers following are our phone number. There may not be spaces separating the code and our phone number. It will look something like this:

2CO.COM*123877-294-0723

If you are having trouble finding this code you can fax a copy of your credit card statement to
614-921-2451. Mark the fax “ATTN: Risk” (please note your seller ID number). For your own security,
please make sure that any irrelevant data is blacked out. If you have any questions, concerns, or comments
about this, please feel free to give us a call or open a Support Ticket 24 hours a day.

  • Support Ticket:https://support.2co.com/deskpro/newticket.php
  • 24 Hour Customer Service Support Center1-877-294-0273 Toll-free in U.S. & Canada1-614-921-2450 International callers

    0871-871-8283 Local from UK & Northern Ireland

How does the customer make the payment?

Customers using our services to place their order will input their billing information on our secure payment page, all orders must be placed online by the customer. 2Checkout accepts customer orders via online checks, Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MasterCard logo.  Customers may also elect to use the PayPal, PayPal Pay Later, or FX Source(ACH) payment options. Please note: The online check, PayPal, PayPal Pay Later and FX Source options will not be available in all currencies.  You can place a demo order using our services by visiting the following address:

http://www.acmeonlinebooks.com/

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