You spoke — in multiple languages — and we listened!

2CO’s purchase routine is now better able to accommodate customers, by providing 15 languages to checkout in. The language options have been added to the top-right corner of our purchase routine, each displayed natively.

This feature provides immediate translation of our standard checkout form to one of these additional languages, with a click of the mouse!

If you are a vendor, and interested in choosing a default language to match your site and further enhance the customer experience, you can pass in a new parameter, “lang” when you hand off to 2CO.

As promised, we are staying true to our commitment of continuously improving our customer experience. By offering our service in multiple languages and facilitating better communication with customers, we are taking one more step toward improving customer conversion rates.

Traditional Chinese, Danish, Dutch, French, German, Greek, Italian, Japanese, Norwegian, Portuguese, Slovenian, European Spanish, Latin Spanish, and Swedish are now available in addition to English. To see working examples and integration instructions, please see our updated Knowledge Base article “Do you offer any languages other than English?”

As we monitor the success of this first round of translations, we hope you continue to provide us suggestions for a second round of language translations that will help reach us out to even more customers.

Stay tuned for more news on positive changes to the purchase routine as we continue to test and refine our layout, research additional languages and consider alternative payment options. We thank all of you who provided valuable feedback throughout the testing process.

Vendors that are located in Great Britain, Australia, and Canada are able to receive payment via Foreign Currency Electronic Funds Transfer (FCEFT) in their own currency. Vendors are now able to receive payment via FCEFT in the following currencies as well.

CHF or Swiss Franks
EURO
MXM or Mexican Peso
NZD or New Zealand Dollar

When you are entering your bank information into the Banking Wizard, you will be required to enter your IRC (International Routing Code). This can sometimes be confusing due to different countries referring to it by different names. The following information will help you determine what your IRC is.

Continue reading…

2CO is happy to provide both US suppliers and internationally-based suppliers with an e-commerce solution.

We can service vendors from almost anywhere in the world.

Suppliers from Venezuela must meet certain conditions.

Suppliers or banking institutions from the following countries are currently EXCLUDED from any type of operating arrangement with 2CO:

• North Korea
• Cuba
• Iran
• Sudan
• Syria
• Myanmar (Burma)

Yes, 2CO does support a number of non-US currencies at the time of sale for a number of our payment processes. This is a payment option that each affiliated supplier can elect to support.

Currencies that are supported:

• US Dollars
• Argentina Peso
• Australian Dollars
• Brazilian Real
• Canadian Dollars
• Danish Kroner
• Euro
• GBP-Sterlings
• Hong Kong Dollars
• Indian Rupee
• Japanese Yen
• Mexican Peso
• New Zealand Dollars
• Norwegian Kroner
• South African Rand
• Swedish Kroner
• Swiss Francs

The reason we’ve wanted to offer multi-currency support (in addition to the requests from our vendors) is that the USD price or approximation listed is always subjected to additional conversion costs by the card issuing bank. This usually results in a higher-than-necessary charge to the customer on their bank statement.

This rate is also frozen so that if, for example, your customer requires a refund (full or partial), they are receiving the same conversion rate at that time as they did at the time of service.

Additionally, all currencies are automatically supported, but the customer experiences the conversion rate imposed by their card-issuing bank for the US Dollar sale where the currency is not supported by 2CO.

Not all payment methods are available to all currencies.  The customer will only be shown payment methods that are available for the currency that they have selected.