Company Information

Vendor Name: Your Name

Company Legal Name: The name/title that your company operates under.

2Checkout StoreID#: Your vendor account number that you receive following your sign up.

Taxpayer ID# or NTN for Pakistan vendors: A tax processing number issued by the Internal Revenue Service (The “NTN” is the National Tax number for Pakistan vendors. If you do not have a tax processing number for your business, you may leave this field blank or mark with an N/A).

D/B/A Name(s): D/B/A stands for “Doing Business As.” This field is only applicable if you operate under any other names besides the business name listed on the account. If you operate under any additional business names, please list each. (If this field does not apply to you, please leave it blank or mark it with an N/A).

Address: The address of your business. If you are running your business from your home, please list your home address.

City: The city where your business is located. If you are running your business from your home, please list the city where you reside.

State: The state/province/territory and ZIP code where your business is located. If you are running your business from your home, please list the state/province/territory and ZIP code of where you reside.

Telephone (Contact): The telephone number that you will be best contacted at.

Telephone (Customer Svc): The telephone number that your customers may use to obtain assistance.

Fax number: The fax number of your business and/or home

Web URL: The authorized URL that you have chosen for your 2Checkout account (please be advised vendors may only use one URL per account).
Contact Email Address: The email address that you may be contacted at (Preferably the email address of the primary account user).
Alternate Email Address: A second email address where you or another authorized account user may be contacted.

• C Corp: Most major companies are treated as C corporations
• LLC: A “Limited Liability Company,” often applies to smaller companies with a single owner
• Partnership: Multiple owners that share investments and losses
• S Corp: Shareholders divide responsibility
• Sole Proprietorship: An individual who does business by themselves

Business Incorporated:
(Circle or mark the model that best applies):

• Public: A company that offers shares to the general public
• Private: A company that does not offer shares to the general public
• Non-Profit: Non-commercial enterprises

State Incorporated: The state/province/territory where your business was incorporated (leave blank or mark N/A if not applicable).

Dun & Bradstreet #: Universal identifying numbers assigned by The Dun & Bradstreet Corporation, a credit information service (leave blank or mark N/A if not applicable).

SS#, Government ID # or Passport Number: Please list a social security number, government identification number or passport number for each business owner.

Principal Street: The street address for your business or home

Principal City: The city of your business or home

Principal State/ZIP: The state/province/territory of your business or home

Principal Second ID: Drivers license number and state

Have any of the principal officers ever filed bankruptcy?: Please circle or mark “Yes” or “No”

If “Yes,” individuals involved and year filed: Please list all individuals involved in the bankruptcy, and the year bankruptcy was filed.

If you were previously contacted with an alternate service to 2CO please identify the company: Please identify any company that has previously contacted you regarding a merchant account.

Have you previously or do you currently possess a merchant account? If so with who?: Please list all current or previous companies you have had merchant accounts with.

Please provide a detailed description of any/all goods or services being rendered through the account: Please describe your services and/or products in the best detail possible.

Please print your name

Please sign your name and date the document

If you are offering event seminar, or conference tickets, please remember to sign the event agreement and return with the required documentation. For additional information, please review 2Checkout’s guidelines for events.

Know your customer (KYC) is the due diligence that 2Checkout must perform to identify our vendors and to ascertain relevant information pertinent to doing financial business with them.

What does this mean for you? When you open a 2Checkout account, we will ask you for information that will allow us to identify you. This may include but is not limited to: requests for copies of your driver’s license, passport, or other identifying documents. We may also ask for you to complete a ‘risk document; a form that allows us to gather additional information about you and your business.

If you have been asked to provide us with such documentation, you may send them to us either by attaching them in response to our email request, or you may fax them to our secure machine at 614-921-2451 Attention: Risk.

2Checkout’s privacy policy assures the security of your information.

1. Am I selling a prohibited product?

This may seem like an obvious question but often it comes as a surprise to many when they are informed that the product they are selling via 2Checkout is actually prohibited. As an Authorized Retailer, 2checkout.com is actually reselling and accepting a degree of liability for the products you are supplying and therefore certain products, for various reasons, are not supportable.

To ensure the compliance of your services and/or products please take the time to review our Prohibited Product List.

Also please note that our Terms of Service has undergone many changes since the company’s formation in 1999. In many cases vendors whose accounts predate a given addition to the prohibited product list are considered “grandfathered” and permitted to continue sales provided that account does not attract an excessive amount of negative activity. Grandfathered status, however, does not apply to products or services that were prohibited due to issues of legality. If you have any questions concerning the acceptability of the products or services you sell please email risk@2co.com for evaluation by a risk analyst or investigator.

2. Is my website up and fully functional?

2Checkout.com Risk representatives must, at any given time, be able to review a vendor’s website and the services or products for sale. As such we require that websites be online, functional and available for review. If your website is not currently up and fully functional, your account could be subject to sales interruption at any moment. If you are experiencing downtime due to technical problems, scheduled maintenance or any other reason, please notify the 2Checkout.com Risk department at risk@2co.com.

3. Is my website meeting all 2Checkout.com requirements?

In order for a website to be considered a complete website by 2Checkout.com standards your site must contain a detailed description of the services that you offer along with their pricing structure and transaction process. It must also contain valid customer service information, a refund policy as well as a universally accepted privacy policy. If your website is not meeting any of the above requirements please make the appropriate updates to avoid sales interruption.

4. Do I have a “No Refund” policy?

2Checkout.com vendors are not permitted to have a “no refund” policy because, as 2Checkout.com is your authorized reseller, your refund policy must not conflict with our own. Please be advised that while we will make every effort to refer refund requests to the vendor, 2Checkout.com reserves the right to issue a refund at any time deemed appropriate by 2Checkout. It is understandable that, in the case of digital products this may pose some concern to vendors but please be advised that you may add additional terms to your policy for your protection. Also, there are many programs and cart systems available on the Internet which are able to track digital downloads and installations to prevent customer fraud.

5. Do I enter my customers’ orders, use my 2Checkout.com account for phone orders or allow customers to place orders on my computer at a trade show or at my store?

2Checkout.com vendors are not permitted to enter orders on their own accounts. This applies to orders taken from customers over the phone and use of a 2Checkout.com account as an in-store Point Of Sale terminal or public use at a trade show or convention. The reason for this is that, as an Internet reseller 2Checkout.com must ensure that buyers are placing orders from their own computers via the vendor’s website or emailed invoice. The origin of any order you place on your own account is impossible to determine and therefore not permitted. In addition, accepting customers’ credit card information directly is in violation of Credit Card Association regulations. Please see Question 7 for a detailed explanation of this regulation.

6. Are all of my products in stock at the time they are ordered?

2Checkout.com requires all products be in stock at the time of order. As 2Checkout.com’s terms state that vendors should not receive payment for undelivered items, purchases for pre-orders or out of stock items are not permitted. Also, unless in the very specific cases of web or software design or development, the use of a 2Checkout.com account to receive “deposits” or “down payments” on work yet to be completed is also prohibited. The reason for this is that, as an Authorized Retailer, every transaction must be for a product or service that has been supplied by the vendor before they are paid. The vendor receiving payment for items or services that have not been delivered increases the risk of the refund of funds already paid out to the vendor, which could result in a negative balance in your 2Checkout.com account.

7. Are my buyers being prompted for credit card info BEFORE being directed to 2Checkout.com?

Credit Card Association regulations state that only authorized merchant account holders are to directly accept credit card information from customers. Because your 2Checkout.com account is an Authorized Reseller account and not a merchant account, directly accepting a buyer’s credit card information is prohibited. This includes but is not limited to using your 2Checkout.com account as an in-store point of sale, accepting 2Checkout.com orders via phone or placing orders on behalf of your customers.

Many 3rd party cart systems are configured by default to prompt buyers for their credit card information before they are directed to 2Checkout.com. Because of this, some new suppliers/vendors may violate this important regulation without their knowledge. Due to the seriousness of this issue, this can often lead to the immediate disabling of sales ability on an account, until credit card information is no longer collected.

If your 3rd party cart is accepting credit cards and you need assistance removing this input you will want to contact that 3rd party cart’s support team. One of the most popular on line cart systems is osCommerce. By default, this cart will often prompt buyers for credit card information. If you wish to use osCommerce with your 2Checkout.com account, you will need to download and install the “pm2checkout” module that was created for OSC. More information about setting up osCommerce to work with your 2CO account can be found in the Knowledge Base article How can we set up the osCommerce Shopping Cart?

8. Have I provided complete and valid contact, identity and security information for myself and my business?

Please verify that you have supplied a valid phone number, address and email address for both the Business Contact Information and Username sections of your 2Checkout.com account. For the security of your account and any earned funds, also please ensure that you have specified an “Identity Number” for all usernames. In addition, please make sure that the “Payee” field of your Banking Details reflects the name of the person or business payments are being issued to. The name of your bank, for example, is not compliant, and could result in suspension of payment until the field is corrected.

9. Am I using my 2Checkout.com account to sell from multiple websites?

The 2Checkout.com license is for one URL only. Accounts are monitored and maintained on a per domain basis. Regardless of the products sold or ownership of alternate domains, if you sell from multiple URLs, you are required to open multiple accounts. For the opening of each additional account a $19 USD rebate is issued. To receive your rebate, please contact 2Checkout.com with the new account number and any previous accounts you may have. The $19 USD rebate will be applied to the oldest account.

10. Is 2Checkout.com properly represented on my website?

One of the most common misconceptions about 2Checkout.com is that 2Checkout.com is a Payment Gateway, Merchant Account Provider or Payment Processor. In actuality, 2Checkout.com is an Authorized Reseller and should be referenced as such on your website. This pertains to the verbiage used to describe 2Checkout.com, any credit card logos you may have on your site and the verbiage on your purchase links or buy buttons. Information on Acceptable Language compliance can be found in the Knowledge Base article What type of compliance disclaimer must I put on my site?.

As our business depends on your ability to sell, it is never desirable to disable a vendor’s sales ability due to compliance issues. Hopefully, this article will provide you with the information needed to address any issues before they result in an interruption of sales. Please reply to this blog with any questions or concerns that you may have regarding the policies referenced in this article. Please address any account or site-specific inquiries or compliance questions to risk@2co.com where your issue will be addressed by a risk analyst or investigator.

• Missed payments due to inaccurate bank information,
• Lost sales from customers unable to contact you for additional information,
• Missed contacts from 2Checkout.com regarding sales, payments, refunds or bank assisted disputes.

Additionally, 2Checkout’s Supplier Agreement states:

B. Truthful Information.
All information and data Supplier provides to 2CO, or for which it engages a third party to provide to 2CO is complete, truthful, accurate, valid, the lawful property of the Supplier, and Supplier has the right to communicate such information.

C. Verification
All email, domain, URL, physical address and telephone information provided by Supplier is complete and correct.

Information that is invalid or that presents excessive discrepancies may cause brief interruptions in your account status as we attempt to resolve them.

Taking a proactive role in the maintenance of your account information can help insure smooth, consistent daily operations for your account.