Getting Started »

What Are the Conditions for Venezuelan Suppliers?

2Checkout.com has determined that there is a reasonable risk that a 2CO account may be used in an unauthorized manner. As a reseller, 2Checkout.com must diligently assure that all of our accounts are being used strictly in accordance with our Supplier Agreement and Operating Regulations only to sell actual products and services as permitted by our Prohibited Products list.

There is a reasonable risk that an account may be used to avoid Venezuelan currency restrictions or to convert Venezuelan Bolivars (VEB) into U.S. dollars.

This decision is made only with regard to our reasonable uncertainty to the use of the account, and is not an accusation of wrongdoing on the supplier’s part.

The following conditions will apply to Venezuelan suppliers:

  • Orders must be marked shipped only when they are indeed shipped. Orders must have verifiable tracking numbers. We can only accept tracking numbers from DHL, UPS, or FedEx transactions. Grupo Zoom, CopaCourier, MRW, and similar services are not acceptable shipping methods. We unfortunately cannot accept the sale if it is delivered via in-store pick up. Shipping information and tracking numbers must be provided for all orders in order for you to be paid for them. If an order is shipped without verifiable tracking numbers, we will have to refund the sale.
  • Further documentation may be required by the fraud department prior to approving the sale. Once the Fraud Department has confirmed the sale with the card holder; the order can then be Passed and is ready to be shipped to the customer.
  • Your account will go through a verifications process. Please see What is the Verifications Process? All orders must be voice verified received before the funds are released to you. It is important for customers to enter valid phone numbers to avoid any delays of the verifications process.
  • Please be aware that any account that is found to be converting currency, or commiting other ToS violations in an attempt to circumvent our restrictions, will be assessed a fine equaling no less than 25% of it’s sales total. This penalty will be assessed at the time of account closure, prior to any funds releasing for completed transactions.

Welcome to the New 2Checkout.com!

Welcome to the new 2Checkout.com Community!

We want to hear from you! Most articles on 2Checkout.com are open to your comments, questions and suggestions. Just click on the comments link at the bottom of the article you want to talk about. Continue reading…

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Problems? We’ll solve them.

We like to think our service is easy to use for both our vendors and customers, but when you have questions we’ll be there for you.

We offer a wealth of information on this site, all of which can be searched via search form on the upper right of this page. This includes articles in the Getting Started and Knowledge Base categories.

We will answer your questions directly via our Support Ticket System.

You may also give us a call at one of the phone numbers below:
1.614.921.2450 Main Number
1.877.294.0273 Toll-Free (US and Canada)
0871 284 4844 UK and Northern Ireland

Vendors and customers may also help each other through our new community forums.

Can I Pay the Sign-Up Fee by Wire Transfer?

No, we do not offer the option to sign up for an account by Wire Transfer at this time.

Related Articles:

Can I pay for my account using PayPal?

Yes, you can pay your account establishment fee using your Pay Pal account.

  1. Sign up for a 2checkout.com and select ‘Paypal’ as your Payment Option.
  2. Once you complete the signup process, make note of the Vendor ID number we provide you.
  3. Send a payment in the amount of $49.00 USD to: payment@2checkout.com thru your PayPal account.
  4. Provide your Vendor ID number when you send the Paypal payment.

If you elect to pay the sign up fee via the check or PayPal method and we do not receive the funds, a manual adjustment can be made for the $49.00 USD plus a $25.00 USD manual processing fee from the current balance on the account.

Welcome to 2CO!

Can I Pay the Sign-Up Fee by Money Order?

Yes, you can pay your account establishment fee by money order, or various other options.

A cashier’s check, or other bank-issued check, has the same guidelines applied as for money order submissions.

If a money order or guaranteed check payment remains your option-of-choice, please follow these instructions:

1. Obtain the money order in the amount of $49.00 USD
2. Complete the first page of the signup form located at http://www.2checkout.com/signup.htm
3. Print the completed form
4. Enclose the money order with the completed form and mail it to:

2Checkout.com Inc.
Attn: New Accounts
1785 O’Brien Drive
Columbus, Ohio 43228
U.S.A.

We will notify you upon receipt of the information and payment via email.

If you elect to pay the sign up fee via the check or PayPal method and we do not receive the funds, a manual adjustment can be made for the $49.00 USD plus a $25.00 USD manual processing fee from the current balance on the account.

Welcome to 2CO!

Are Transaction Fees Negotiable?

We cannot negotiate our discount rate.

All of our vendors are charged the same discount rate, and such a rate is not negotiable. These fees are quite modest, when one considers all of the services obtained:

- Support Staff
- Real-Time Gateway Access
- Industry-Leading Fraud Screening
- Customer Service Support
- Marketing Base

We are certain you can appreciate the expense of providing these services to you and our customers on a daily basis. Discounting our transaction rate would also force us to ‘discount’ the services and features provided to you and the customer, which is not something we are willing to do.

What Fees Can I Expect to Pay?

Basic transaction fees are as advertised.

Signup/Account Establishment Fee:

There is a one-time set-up fee of $49 USD.

Transaction Fees:

2CO applies a 5.5% commission on each transaction, plus a $0.45 USD charge per transaction.

Additional Penalties and Fees:

If you elect to pay the sign up fee via the check or PayPal method and we do not receive the funds, a manual adjustment can be made for the $49.00 USD plus a $25.00 USD manual processing fee from the current balance on the account.

Depending upon your funding selection, you can experience wire transfer costs. Additional fees can be applied for unsuccessful funding transfers, should the information provided to 2CO prove to be erroneous.

Should you elect to be paid by check, and fail to receive one via first-class mail, you can elect to pay applicable stop-payment fees in order to have the payment reissued in advance.

Chargeback experience can also result in fees passed along to you. We strongly encourage all contracted suppliers to assist in combating credit card fraud in order to minimize or eliminate fees of this type. Fees can vary depending upon utilization experienced by various suppliers.

Please review the Supplier Agreement, Operating Guidelines, and Fee Schedule for specifics regarding these fees.

Supplier Agreement:
https://www.2checkout.com/documentation/supplier_agreement.html

Operating Guidelines:
https://www.2checkout.com/documentation/op_regs.html

Fee Schedule:
https://www.2checkout.com/documentation/op_regs_a.html

Is There a Reserve Policy?

Yes, 2CO holds a reserve for chargebacks, refunds, and ACH returned items in event the supplier goes out of business, becomes unreachable or simply terminates their relationship with 2CO without notice.

For all accounts, the reserve begins at 5% of gross sales within the payment period. The reserve amount is held for 90 days, then released.

Reserve Example ( 5% Reserve Level, 90 day hold ):

June 1st payment cycle
———————–
$120 in sales
$20 in refunds from sales in this payment period
$10 in refunds from sales in a previous payment period

The reserve held would be $5 or ( ($120 – $20) * 5% ).

Under this example, the $5 would be released to you on the August 31st payment cycle.

The reserve level can be increased based upon individual account experience. Any potential increase is always discussed with the supplier in order to ascertain whether the situation can be rectified in another manner.

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