Getting Started »

Can I Set Up a New Account With Funds From An Existing Account?

Yes, you can utilize funds on account with 2CO to pay the account establishment fee for a second account.

Please follow these instructions when utilizing this payment option:

1. Go to the “Start Selling” link located on http://www.2checkout.com.
2. Complete the required information, but choose the “Mail in Your Check” option located at the the top of step 2 of the signup process.
3. When the signup is completed, send an email to sales@2checkout.com with the SellerIDs (old and new).

Step 3 is VERY important, as our Fraud Department will likely terminate the new account for fraudulent payment information without prompt notification to our Sales Department.

Can the Signup Fee Be Waived?

We cannot waive our account establishment fee.

All of our potential vendors are charged this fee. This fee is quite modest when one considers all of the services it helps pays for:

- Support Staff
- Real-Time Gateway Access
- Industry-Leading Fraud Screening
- Customer Service

We are sure you can appreciate the expense of providing these services to you and your customers on a daily basis. Discounting our account establishment fee would also force us to ‘discount’ our customer service, which is not something we are willing to do.

Additionally, this fee is much less than one could expect to pay for a normal merchant account. Some of the setup fees for those can be several hundred dollars.

What if my products are under $5.

In the event that all products or services offered by a vendor are less than $5.00 USD each, a higher rate structure may apply.

All accounts that offer only products or services that are $5.00 USD or less will be reviewed by our Risk Department on a case by case basis to see if the higher rate structure applies. The decision to either apply the higher rates or to not is based on the fraud or risk that we have historically encountered with similar products or services.

To find out if the higher rates would apply to you, please contact risk@2Checkout.com and provide them with your URL or a description of your products or services so that may provide you with additional information.

If it is decided that your account would be subject to the higher rate structure, the fees per order would be 6.5% of the transaction plus $1.00 USD.

Can I Use 2CO?

2CO has a number of requirements that you need to meet before you can affiliate with our company. Basically, you can become an affiliated 2CO vendor if:

  • You maintain a web site(s) that contains complete marketing, advertising, and product information including valid customer service information, a refund and return policy, our compliance disclaimer and a universally accepted privacy policy.
  • Our customers will place the orders themselves through your web site and 2CO.com. Suppliers of 2CO agree not to place orders on behalf of customers as part of normal business operations.
  • Your product or service meets our product/service requirements.

Please thoroughly review Our Policies including the Prohibited Products list before choosing 2CO as your marketing partner.

Thank you for your interest in 2CO! We’ll be happy to address any issues or concerns that are not covered in this knowledge base via ticket system submissions.

I Do Not Have a Web Site Yet, Can I Sign Up?

If you are establishing your domain, or your site is under construction, you can still open an account with 2CO. Many new suppliers prefer to include 2CO in their site design prior to actually being ready to sell.

Additionally, since your account is not charged for inactivity, there is no financial penalty for pro-actively establishing your account.

Once your site has been established, the Domain details can be updated by sending an email to Risk@2co.com or submitting a Support Ticket through our Help Desk.

Once your account is active and processing sales, to change the URL of your account their will be a $19.00 USD fee charged.

Please note that our Risk Management Department may contact you in regard to any changes made to this information. This is done to protect you and ensure the changes do not include any potential move or violation of our operating policies.

Please remember, that until your site has been reviewed by our Risk department you will not be able to accept sales.

Are Memberships or Subscriptions Supported?

Yes, 2CO does support membership-based or subscription-based products or services.

The purchase routine will pass back control to routines or pages on your site after the sale, so that you can easily receive payment for, then automate the set up of, member accounts for buyers.

You can bill them a one-time fee, or at a specified approved interval, using our recurring billing features.

Get a FREE Member Administration script using this link:

http://lite.membershipclientpro.com/

or use your own or other third party script. You can even set the members up manually using our confirmation emails if you like — it’s completely up to you!

Do I Need a Shopping Cart?

No, you do not need to use a shopping cart to integrate with 2CO.

All that is required is an HTML link. We provide sample code snippets for each of your products that can be easily incorporated into your site.

See a demonstration here: acmeonlinebooks.com

Can I Use a Shopping Cart?

Yes, you can use a 3rd party shopping cart in conjunction with 2CO’s features. For a cart to work with 2Checkout, the cart creator must build this functionality into the cart system. We have a verified list of carts that will work with our system if you need assistance locating a cart for your website.

Shopping cart functionality already exists on 2CheckOut as a basic option. All you have to do is place “buy” and “checkout” links on your site.

See a demonstration here:

http://acmeonlinebooks.com/

How and When Will I Be Paid?

2CO is happy to supply our contracted suppliers with a number of payment options.

Suppliers with bank accounts in Australia, Canada, Great Britain, or The United States can have payments electronically deposited directly into their bank account at no cost via our direct deposit payment methods.

Suppliers without a bank account in any of the countries above can have their payments electronically deposited into their bank account via our wire transfer payment method.

If your currency is included in the list of supported currencies below then you can choose to receive the wire in your local currency at a fee of $6.00 USD per transfer or you can choose to receive the wire in US Dollars at a fee of $15.00 USD per transfer.

If your bank’s currency is not included in the list below then you can choose to receive a US Dollar transfer at a discounted rate of $10.00 USD.

Currently, we are offering payments in the following currencies:

AUD Australian Dollars
CAD Canadian Dollars
CZK Czech Republic Koruny
DKK Denmark Kroner
EUR Euro
HKD Hong Kong Dollar
HUF Hungary Forint
INR Indian Rupee*
ILS Israel New Shekel
JPY Japanese Yen
KWD Kuwait Dinars
MXN Mexican New Peso
NZD New Zealand Dollar
NOK Norwegian Kroner
PHP Philippines Pesos
PLN Poland Zlotych
GBP Pound Sterling
ZAR South African Rand
SAR Saudi Arabia Riyals
SGD Singapore Dollar
SEK Swedish Kroner
CHF Swiss Franc
TRY Turkish Lira
AED United Arab Emirates Dirhams
USD US Dollars

All of our suppliers can choose to have their payment sent using our air-mail check payment method for a fee of $4.00 USD.

Vendors that are located in Great Britain, Australia, and Canada are able to receive payment via Foreign Currency Electronic Funds Transfer (FCEFT) in their own currency. Vendors are now able to receive payment via FCEFT in Swiss Francs, Euro, Mexican Peso and New Zealand Dollar. There is no fee for a FCEFT payment. More information on this payment method can be found here.

Each accounting period is a week long. A new period begins each Wednesday.

All transactions that have deposited before the close of each period will be processed and payments will be disbursed the next day, Thursday. However, if the payment date falls on a US-banking holiday, payments will be disbursed on the next business day.

Account Verification:
All accounts are subjected to our account verification processes.

While this process is usually seamless, difficulty in verifying the legitimacy and status of your account can result in the delay of your payments.

Important Note:
Suppliers selling tangible goods should not expect payment until 2CheckOut can confirm receipt of goods shipped, and they were received as per the terms advertised on the supplier’s website or auction. Delaying shipment until you receive funds is NOT considered an acceptable business practice.

Suppliers selling intangible goods, such as service related products (e-downloads, hosting, etc.), should not expect payment until 2CheckOut can confirm that your services have been rendered.

All Payments are subject to Reserve Funds.

*2Checkout.com has been informed by our bank that with the banking regulation in India that a wire can only be issued for payments that are over 100,000.00 INR and must include the IFSC (Indian Financial System Code) code for your bank, along with your bank’s full address and branch name – please contact your bank for the correct IFSC code.

Can 2CO Be Used for Non-Internet Orders?

Non-Internet sales are not supported by 2CO’s merchant account agreement.

2CO does hope to soon be able to support mail-order, telephone and facsimile sales transactions in addition to our traditional electronic commerce interface.

Buyers should enter their orders online for themselves. You can easily send an email to customers containing the order details along with a link, so the customer can enter their payment information.

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