2CO gladly supports its 30-day return policy should our services prove to be incompatible with your needs.
Please submit a ticket requesting a refund via the ticket system. A senior representative will be happy to assist you with your request.
Getting Started »
Sub-categories:
Articles in this Category:
- What If 2CO Does Not Work For Me?
- What Do Customers See On Their Statement?
- Do I Need An SSL Server?
- Exactly What Happens When Someone Makes A Purchase?
- Where can I find the 3 or 4 digit security number on my credit card?
- Do I have to charge sales tax to my customers?
- How do I validate my account?
- How does the customer make the payment?
- How Can I Send an Email to My Customer So They Can Make a Payment?
- Can I Use 2CheckOut Without a Shopping Cart?
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What Do Customers See On Their Statement?
December 30th, 2006, by: knowledgebase2CO is happy to offer additional descriptor support that aids in name-recognition and provides customers with additional security in the event they encounter a problem or question regarding their purchase.
Suppliers have the option to set up a 9 character descriptor that will appear on the CC statement of your buyers. It will follow the 2CO descriptor, and also list our toll free number to call for assistance.
To set up this function:
- Login to the Suppliers’ Admin Area;
- Select on “2. Additional Site Information”;
- Make the desired changes to the soft descriptor;
- Click save.
Please note that some financial institutions may not display the soft descriptor to the customer on their credit card statement.
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Do I Need An SSL Server?
December 30th, 2006, by: knowledgebaseNo, you do not need an SSL server in order to integrate your site with 2CO.
All payment transactions take place on the 2CO SSL server.
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Exactly What Happens When Someone Makes A Purchase?
December 30th, 2006, by: knowledgebaseThe shopping process is very simple from the customer’s perspective, but a great deal happens behind the scenes. For example:
A customer visits a Web site, selects a product, then advances to the checkout portion of the process.
At this point, a customer on a 2CO-affiliated site advances to an SSL-encrypted order page, which guarantees the security of their personal and payment information.
Once the customer enters and submits the information, 2CO’s processes immediately perform an authorization. The processes verify that the information submitted is in the correct format, and that the funds required for the sale are available.
If the information is inaccurate, or funds are not available, the sale will be declined and the customer notified as to the reason (if an appropriate code is provided by the cardholder’s bank).
If, however, the information is correct and funds are available, the customer is either sent to a final 2CO page or returned to the return URL that you have specified during setup.
Additionally, a sales confirmation email is sent to you and to the customer, alerting you to the completion of the sale.
The order details can now be viewed in the supplier’s 2Checkout.com account. An authorization hold for the funds has been placed on the customer’s account. On the order details page, the Status field will display as approved, and the Date Paid field will display as Not Yet Paid.
Within the first 24 hours the order will go through Fraud review and supplier is notified of the results via email when the fraud review completes. Assuming the order passes the fraud review, one of two things will happen. If the product was configured as tangible and the supplier is using 2Checkout’s Plug n Play cart, the supplier will then need to mark the order as shipped in their account (after physically shipping the order, of course). If the product is intangible or the supplier is using a third party cart, the order will not need to be marked shipped and the funds will automatically be transferred to 2Checkout.com. On the order details page, the Status field will display as pending, and the Date Paid field will display as Not Yet Paid.
Within 24 hours of being marked as shipped, the funds for the order are received by 2Checkout.com and the Status field will display as Deposited and the Date Paid field will display as Pending. The funds for the order are now deposited in the suppliers account and are added to their weekly payment cycle. Once the supplier is paid for sale the Status field on the order details page will continue to display as Deposited and the Date Paid field will display the date the payment was sent to the supplier by 2Checkout.com.
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Where can I find the 3 or 4 digit security number on my credit card?
December 30th, 2006, by: knowledgebaseFor your safety and security, 2Checkout.com requires that you enter your card verification number, if one is available. The verification number is a 3 or 4-digit number printed on your card. If you are using a Visa, Mastercard, or Discover card, it is a 3 digit number that appears to the right of your card number (see below).
If you are using an American Express card, the verification number is a 4 digit number that appears on the front of your card, above and either on the left or right of the card number (see below)
If your card does not have a verification number, please contact your card issuing bank for assistance, or attempt the purchase with a different
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Do I have to charge sales tax to my customers?
December 30th, 2006, by: knowledgebaseYou are not required to charge sales tax at all. Legally we are a reseller and every time a purchase is made we are buying from you for the purposes of reselling to the end customer.
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How do I validate my account?
December 30th, 2006, by: knowledgebaseFor security reasons, 2Checkout.com is requiring new account validations. Please keep in mind that this does not hinder your ability to accept sales, but will need to be done prior to being paid for said sales.
Where can this code be found?
This 3 digit code can be found on your credit card statement. The time frame you get this statement varies on the billing cycle of your particular credit card. When you receive your credit card statement the three digit code can be found in the “Soft Descriptor” or “Transactions” portion of your statement. This three digit code will be after the “*” and the numbers following are our phone number. There may not be spaces separating the code and our phone number. It will look something like this:
2CO.COM*123877-294-0723
If you are having trouble finding this code you can fax a copy of your credit card statement to
614-921-2451. Mark the fax “ATTN: Risk” (please note your seller ID number). For your own security,
please make sure that any irrelevant data is blacked out. If you have any questions, concerns, or comments
about this, please feel free to give us a call or open a Support Ticket 24 hours a day.
- Support Ticket:https://support.2co.com/deskpro/newticket.php
- 24 Hour Customer Service Support Center1-877-294-0273 Toll-free in U.S. & Canada1-614-921-2450 International callers
0871-871-8283 Local from UK & Northern Ireland
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How does the customer make the payment?
December 30th, 2006, by: knowledgebaseCustomers using our services to place their order will input their billing information on our secure payment page, all orders must be placed online by the customer. 2Checkout accepts customer orders via online checks, Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MasterCard logo. Customers may also elect to use the PayPal, PayPal Pay Later, or FX Source(ACH) payment options. Please note: The online check, PayPal, PayPal Pay Later and FX Source options will not be available in all currencies. You can place a demo order using our services by visiting the following address:
http://www.acmeonlinebooks.com/
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How Can I Send an Email to My Customer So They Can Make a Payment?
December 30th, 2006, by: knowledgebaseThe “Request Payment” feature exists primarily for invoicing purposes where it may be necessary to bill for a product or service that does not have a static price, or the final sales price is unknown.
“Request Payment” can also be utilized for billing for excessive server time for webhosts, or for services that need to be billed in addition to the product/pricing structure hard-coded via 2CO’s product listing.
You can use our Request Payment Options to have an invoice emailed to your customer. The email will have a link to a payment form where the buyer can make payment for your products.
You can find information on this in your account admin area under the section:
Helpful Links: Request payment from a client. Create Invoice
That’s all there is to it. Once the customer completes the order with their payment information, the sale will be logged to your account and email notification sent to you and the customer.
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Can I Use 2CheckOut Without a Shopping Cart?
December 30th, 2006, by: knowledgebaseYes, 2Checkout can be used without a shopping cart. All that is required is an HTML link. We provide sample code snippets for each of your products that can be easily incorporated into your site.
To see a demo visit: acmeonlinebooks.com
