You can cancel an order by following the steps listed below:
- Login to your account at https://www.2checkout.com/va/
- Click on the “Sales” tab near the top of your account homepage.
- Click on either the sale number you wish to cancel/refund under the recent sales display or use the “Sale Search” form to bring up the order.
- To issue a refund click on the “Refund Sale” link on the top left corner of the order.
- Here you will be required to select a reason for the refund, enter a comment and click on “Submit Refund”.
- You and the customer will be sent an email confirming the cancellation of the sale.
Please note: The refund option may not be displayed on a sale based on the following criteria:
- Your username does not have authorization to issue refunds (basic editing access).
- The sale is over 60 days old.
- The invoice has no balance left to refund.
- For a line item refund, the line item has already been refunded.
- For a line item refund, the line item amount is more than the
remaining balance on the invoice (this can happen on an invoice with one
line item and a coupon or on an invoice with a partial refund). - It’s an online check order that has not been deposited.
Please feel free to contact us directly for refund assistance.
