Getting Started »

Can I transfer my 2CheckOut account to a different company name or Web site after signing up?

You can change your company name at any time by selecting “6. Business Contact Information.” from your Account Homepage. You can change the company name from there. Please be sure to click on the “Save Changes” button at the bottom of this screen. We ask that you provide us with a notice of any changes to the primary contact information at least 10 days in advance.

However, if you would like to update the URL as well as your company name you must contact our Risk department directly. When you sign up, we ask for your website address. Once you have specified it, it cannot be changed unless our risk staff makes this correction for you.

Please submit a support ticket to request that we make this edit for you. A fee of $19 USD may apply for this edit because we must re-verify your account and ensure that your new website complies with our terms of service.

This new policy has been implemented due to problems with vendors signing up and providing us with one URL at sign up and then later switching the URL after we have verified their account to another site which sells items that 2CO does not permit.

Note: If you made an honest typo in your URL, we will not charge you the fee. But if your website URL has completely changed, the fee will apply. 2CO, at our sole discretion, will determine what does and does not constitute a URL change.

Can I Sign Up If I Am Not in the U.S.?

2CO is happy to provide both US suppliers and internationally-based suppliers with an e-commerce solution.

We can service vendors from almost anywhere in the world.

Suppliers from Venezuela must meet certain conditions.

Suppliers or banking institutions from the following countries are currently EXCLUDED from any type of operating arrangement with 2CO:

  • North Korea
  • Cuba
  • Iran
  • Sudan
  • Syria
  • Myanmar (Burma)

Does 2CO Accept International Suppliers or Customers?

Yes, we have an established base of international suppliers.

Additionally, affiliating with 2CO provides you instant access to a world-wide customer base. You can elect to accept sales from anywhere in the world.

Are Foreign Currencies Supported?

Yes, 2CO does support a number of non-US currencies at the time of sale for a number of our payment processes. This is a payment option that each affiliated supplier can elect to support.

Currencies that are supported:

  • US Dollars
  • Argentina Peso
  • Australian Dollars
  • Brazilian Real
  • Canadian Dollars
  • Danish Kroner
  • Euro
  • GBP-Sterlings
  • Hong Kong Dollars
  • Indian Rupee
  • Japanese Yen
  • Mexican Peso
  • New Zealand Dollars
  • Norwegian Kroner
  • South African Rand
  • Swedish Kroner
  • Swiss Francs

The reason we’ve wanted to offer multi-currency support (in addition to the requests from our vendors) is that the USD price or approximation listed is always subjected to additional conversion costs by the card issuing bank. This usually results in a higher-than-necessary charge to the customer on their bank statement.

This rate is also frozen so that if, for example, your customer requires a refund (full or partial), they are receiving the same conversion rate at that time as they did at the time of service.

Additionally, all currencies are automatically supported, but the customer experiences the conversion rate imposed by their card-issuing bank for the US Dollar sale where the currency is not supported by 2CO.

Not all payment methods are available to all currencies.  The customer will only be shown payment methods that are available for the currency that they have selected.

What is this multi currency service?

2CO provides a new multi currency service that enhances the online shopping experience for global customers. This service allows international customers to shop in a variety of currencies, in addition to USD, knowing the final charge of their purchase in their local currency.

Currently we offer customers the ability to pay in the following currencies:

  • Argentine Peso (ARS)
  • Australian Dollar (AUD)
  • Brazilian Real (BRL)
  • Canadian Dollar (CAD)
  • Swiss Franc (CHF)
  • Danish Krone (DKK)
  • Euro (EUR)
  • British Pound (GBP)
  • Hong Kong Dollar (HKD)
  • Indian Rupee (INR)
  • Japanese Yen (JPY)
  • Mexican Peso (MXN)
  • Norwegian Krone (NOK)
  • New Zealand Dollar (NZD)
  • South African Rand (ZAR)
  • Swedish Krona (SEK)
  • U.S. Dollar (USD)

Why do I need this multi currency service?

Surveys and merchant experiences indicate that allowing international shoppers to shop and purchase in their local currency significantly increases international sales as well as customer conversion and retention levels. Customers are less likely to abandon their shopping cart, to charge back or to dispute their charges.

What’s in it for my customers?

Displaying final prices in local currencies, permits your global customers to evaluate their purchases in a currency familiar to them, and significantly enhances their shopping experience. Once a purchase is made, prices are final and the transaction is protected from currency rate fluctuations or bankcard conversion fees.

How does 2CO determine the foreign exchange rate used for currency conversion?

2CO receives quoted rates from its currency partner once a day. These rates are based on inter-bank rates (only available to the largest international banks purchasing currencies in quantities of $1million USD or more) and include a calculated value of the costs of hedging, currency conversions and foreign exchange activities needed to guarantee the rates throughout the life cycle of the transaction. These guaranteed rates are used to calculate the USD settlements as well as refunds and exchanges.

Why are these rates different from the rates I see in the newspaper?

Comparing rates from different information sources such as newspapers or online news sites is misleading. Foreign exchange rates vary from source to source depending on their origin, update intervals and many other factors. More over, such rates are usually valid for indication purposes only.

A more applicable comparison is with currency exchange rates and fees used by credit card companies and Issuing banks which average from 2-8% over the standard Inter-bank rate. The prices available for customers through our service will be the same (or lower) than the price they would pay when purchasing in USD.

The important difference is that with our service global customers know the final price up front and are therefore much more inclined to complete the purchase.

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