Getting Started »

How do I change the email address in my account?

In order to change the main email address on your account you can simply click on “3. Vendor Contact Information.” from your Account Homepage. From there you can enter the new email address. You will want to be sure that you click on the “Save Changes” button at the bottom of the screen in order for these changes to take effect.

To edit your email address in the new VA, you will click the Account tab on your account homepage and then click the Contact Info sub-tab. From there you can enter your new email address.You will want to be sure that you click on the “Save Changes” button at the bottom of the screen in order for these changes to take effect.

Please note: This email is considered your customer service email contact and will be provided to customers, or potential customers upon request.

Can I transfer my 2CheckOut account to a different company name or Web site after signing up?

You can change your company name at any time by selecting “6. Business Contact Information.” from your Account Homepage. You can change the company name from there. Please be sure to click on the “Save Changes” button at the bottom of this screen. We ask that you provide us with a notice of any changes to the primary contact information at least 10 days in advance.

However, if you would like to update the URL as well as your company name you must contact our Risk department directly. When you sign up, we ask for your website address. Once you have specified it, it cannot be changed unless our risk staff makes this correction for you.

Please submit a support ticket to request that we make this edit for you. A fee of $19 may apply for this edit because we must re-verify your account and ensure that your new website complies with our terms of service.

This new policy has been implemented due to problems with vendors signing up and providing us with one URL at sign up and then later switching the URL after we have verified their account to another site which sells items that 2CO does not permit.

Note: If you made an honest typo in your URL, we will not charge you the fee. But if your website URL has completely changed, the fee will apply. 2CO, at our sole discretion, will determine what does and does not constitute a URL change.

Can I Sign Up If I Am Not in the U.S.?

2CO is happy to provide both US suppliers and internationally-based suppliers with an e-commerce solution.

We can service vendors from almost anywhere in the world.

Suppliers from Venezuela must meet certain conditions.

Suppliers or banking institutions from the following countries are currently EXCLUDED from any type of operating arrangement with 2CO:

  • North Korea
  • Cuba
  • Iran
  • Sudan
  • Syria
  • Myanmar (Burma)

Does 2CO Accept International Suppliers or Customers?

Yes, we have an established base of international suppliers.

Additionally, affiliating with 2CO provides you instant access to a world-wide customer base. You can elect to accept sales from anywhere in the world.

Are Foreign Currencies Supported?

Yes, 2CO does support a number of non-US currencies at the time of sale for a number of our payment processes. This is a payment option that each affiliated supplier can elect to support.

Currencies that will be supported:

  • US Dollars
  • Australian Dollars
  • Canadian Dollars
  • Danish Kroner
  • Euro
  • GBP-Sterlings
  • Hong Kong Dollars
  • Japanese Yen
  • New Zealand Dollars
  • Norwegian Kroner
  • Swedish Kroner
  • Swiss Francs

The reason we’ve wanted to offer multi-currency support (in addition to the requests from our vendors) is that the USD price or approximation listed is always subjected to additional conversion costs by the card issuing bank. This usually results in a higher-than-necessary charge to the customer on their bank statement.

This rate is also frozen so that if, for example, your customer requires a refund (full or partial), they are receiving the same conversion rate at that time as they did at the time of service.

Additionally, all currencies are automatically supported, but the customer experiences the conversion rate imposed by their card-issuing bank for the US Dollar sale where the currency is not supported by 2CO.

Not all payment methods are available to all currencies.  The customer will only be shown payment methods that are available for the currency that they have selected.

What is this multi currency service?

2CO provides a new multi currency service that enhances the online shopping experience for global customers. This service allows international customers to shop in a variety of currencies, in addition to USD, knowing the final charge of their purchase in their local currency.

Currently we offer customers the ability to pay in the following currencies:

  • Australian Dollar (AUD)
  • Canadian Dollar (CAD)
  • Swiss Franc (CHF)
  • Danish Krone (DKK)
  • Euro (EUR)
  • British Pound (GBP)
  • Hong Kong Dollar (HKD)
  • Japanese Yen (JPY)
  • Norwegian Krone (NOK)
  • New Zealand Dollar (NZD)
  • Swedish Krona (SEK)
  • U.S. Dollar (USD)

Why do I need this multi currency service?

Surveys and merchant experiences indicate that allowing international shoppers to shop and purchase in their local currency significantly increases international sales as well as customer conversion and retention levels. Customers are less likely to abandon their shopping cart, to charge back or to dispute their charges.

What’s in it for my customers?

Displaying final prices in local currencies, permits your global customers to evaluate their purchases in a currency familiar to them, and significantly enhances their shopping experience. Once a purchase is made, prices are final and the transaction is protected from currency rate fluctuations or bankcard conversion fees.

Which Currencies are offered?

Currently we offer the following Currencies:

  • Australian Dollar (AUD)
  • Canadian Dollar (CAD)
  • Swiss Franc (CHF)
  • Danish Krone (DKK)
  • Euro (EUR)
  • British Pound (GBP)
  • Hong Kong Dollar (HKD)
  • Japanese Yen (JPY)
  • Norwegian Krone (NOK)
  • New Zealand Dollar (NZD)
  • Swedish Krona (SEK)
  • U.S. Dollar (USD)

Can global customers pay in any currency they choose?

Payments can be made in any of the available currencies, but preferably in the currency the customer’s credit card was issued in. When a customer pays in a currency different than the one their credit card was issued in, the currency exchange rate is determined by the credit card company. The final charge is exposed to currency rate fluctuations and conversion fees and is unknown to the customer until it appears on the credit card statement.

On the other hand - when taking advantage of our new multi currency service, the exchange rate is determined on the day of the purchase and is guaranteed until settlement, so customers will know the exact amount that will be charged to their credit card at the time of purchase.

Currently we offer customers the ability to pay in the following currencies:

Australian Dollar (AUD)
Canadian Dollar (CAD)
Swiss Franc (CHF)
Danish Krone (DKK)
Euro (EUR)
British Pound (GBP)
Hong Kong Dollar (HKD)
Japanese Yen (JPY)
Norwegian Krone (NOK)
New Zealand Dollar (NZD)
Swedish Krona (SEK)
U.S. Dollar (USD)

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