2Checkout.com » Security

Can I enter orders myself?

knowledgebase — Sat, 30 Dec 2006 07:00:00 +0000

You may not enter orders for your customers. Part of our order identification system, fraud detection service and order tracking depends on having the customer input their orders on our SSL secure order page.

How do I change the email address in my account?

knowledgebase — Sat, 30 Dec 2006 07:00:00 +0000

In order to change the main email address on your account you can simply click on “3. Vendor Contact Information.” from your Account Homepage. From there you can enter the new email address. You will want to be sure that you click on the “Save Changes” button at the bottom of the screen in order for these changes to take effect.

To edit your email address in the new VA, you will click the Account tab on your account homepage and then click the Contact Info sub-tab. From there you can enter your new email address.You will want to be sure that you click on the “Save Changes” button at the bottom of the screen in order for these changes to take effect.

Please note: This email is considered your customer service email contact and will be provided to customers, or potential customers upon request.

Can I transfer my 2CheckOut account to a different company name or Web site after signing up?

knowledgebase — Sat, 30 Dec 2006 07:00:00 +0000

You can change your company name at any time by selecting “6. Business Contact Information.” from your Account Homepage. You can change the company name from there. Please be sure to click on the “Save Changes” button at the bottom of this screen. We ask that you provide us with a notice of any changes to the primary contact information at least 10 days in advance.

However, if you would like to update the URL as well as your company name you must contact our Risk department directly. When you sign up, we ask for your website address. Once you have specified it, it cannot be changed unless our risk staff makes this correction for you.

Please submit a support ticket to request that we make this edit for you. A fee of $19 USD may apply for this edit because we must re-verify your account and ensure that your new website complies with our terms of service.

This new policy has been implemented due to problems with vendors signing up and providing us with one URL at sign up and then later switching the URL after we have verified their account to another site which sells items that 2CO does not permit.

Note: If you made an honest typo in your URL, we will not charge you the fee. But if your website URL has completely changed, the fee will apply. 2CO, at our sole discretion, will determine what does and does not constitute a URL change.