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How Can I Send an Email to My Customer So They Can Make a Payment?

The “Request Payment” feature exists primarily for invoicing purposes where it may be necessary to bill for a product or service that does not have a static price, or the final sales price is unknown.

“Request Payment” can also be utilized for billing for excessive server time for webhosts, or for services that need to be billed in addition to the product/pricing structure hard-coded via 2CO’s product listing.

You can use our Request Payment Options to have an invoice emailed to your customer. The email will have a link to a payment form where the buyer can make payment for your products.

You can find information on this in your account admin area under the section:
Helpful Links: Request payment from a client. Create Invoice

That’s all there is to it. Once the customer completes the order with their payment information, the sale will be logged to your account and email notification sent to you and the customer.

Can I Use 2CheckOut Without a Shopping Cart?

Yes, 2Checkout can be used without a shopping cart. All that is required is an HTML link. We provide sample code snippets for each of your products that can be easily incorporated into your site.
To see a demo visit: acmeonlinebooks.com

Can I Use a Shopping Cart With 2Checkout?

Yes, if the cart developer has developed a 2Checkout module you may use a shopping cart with your 2Checkout account. More information on supported carts may be found here. Because our purchase routine acts as a cart, it is not required that you install a cart on your website in order to use 2Checkout.

We also have our own set of proprietary parameters if you wish to design a custom cart for your website. You may find more information on the supported parameter sets and the plug-n-play cart here.

If you are a cart developer and wish to create a 2Checkout.com. module, you may wish to contact integration@2checkout.com for assistance and certification that your cart is compatible with 2Checkout.com. If your cart has been certified we will be able to add the cart to the list of recommended carts. You may also benefit from making use of our developers.2Checkout area to check out the various parameter sets and how they work, as well as test the development of your return and INS script(s).

Can you give me more information about the MD5 Hash?

This parameter is used to verify the passbacks for you. Depending on what parameter set you are using, this will either appear as ‘key’ or ‘x_MD5_Hash‘. The MD5 hash is also provided to help you verify the authenticity of INS posts. On INS posts the hash is returned in the md5_hash parameter.

One of the Md5 hash components involves a secret word that can be set by you. To set it, follow these directions:

Setting Your Secret Word:

  1. Login to your account.
  2. Click on “Look and Feel” found on your account homepage.
  3. Enter your secret word into the data field labeled, “Your Secret Word (16 Character Limit)”. As labeled, the only limit is that it must be 16 characters or less.
  4. Click “Save Changes” when you are finished.

Please read the related article below for more information about the MD5 Specifications.
How do I use the MD5 Hash?

I need more details about the buyer, how can I get this information from them?

Our payment form cannot be altered. However, you can send us any additional information at the time of the sale and we will pass it back to your return URL when the sale is approved. For more information on this please reference the ‘Custom Parameters‘ article.

Alternatively, you can have the buyer sent back to a form on your site after the sale. This way, the buyer could send all extra details directly to you. If you are working on constructing a return script, keep in mind that you can use our developers.2Checkout area to test your script and make sure that it is working properly when you go to implement it as part of your purchase process.

How do I set up to have the buyer automatically download the product after the sale?

You may provide your customers with access to the download or service they have purchased immediately after the sale by providing the url for the download or login page in your account. If you are selling a downloadable product or service, you may provide the url as the Approved url at either the product or account level. The customer can be directed to your download one of 2 ways. When Direct Return is enabled (set to ‘Yes’), your Approved URL page will be fetched and displayed to the customer while they remain on 2Checkout’s server. This also has the effect of masking the URL used so that the customer appears to still be on the 2Checkout domain. If Direct Return is set to No, the customer will need to click a button listed as “Click here to Finalize your Order” to be returned to the Approved url after the sale. It is important to note that because of the way direct return works you must return the customer to a web page that includes an absolute link to your download and outputs at least 255 characters. If your approved url is just the path to your file you will want to set direct return to No, or you will want to link to a page on your site that links to the download.

If you will only have one Approved url for your products or services you may provide that url at the account level by clicking the Account tab on your account home page and then clicking the Site Management sub tab. On the Site Management page you will enter the Approved url in the Approved url field at the bottom of the page and then click the Save Changes button.

If you are selling multiple products or services that will have different Approved urls you will need to provide the Approved url at the product level. This way if a customer orders multiple products that have separate download paths they will be provided with a download link for each product on the order review page. You may provide the approved url when creating your products, or you may edit the url on your existing products. To create a product in your account you will need to click the Products tab and then click the Create sub tab on the Products page. To edit an existing product you will click the Products tab and then click the edit icon listed under Actions for the product you are editing. Please be certain to click the Save Changes button when editing products.

Related Articles

Can I see a sample of screens customers will see?

2checkout has a demonstration online shop setup here:

>> http://www.acmeonlinebooks.com/

On this page you can see an example of a site setup using 2checkout’s easy to use Plug and Play parameters. This will allow you to test a transaction, start to finish, from the perspective of a customer.

How do I cancel an order?

You can cancel an order by following the steps listed below:

  1. Login to your account at https://www.2checkout.com/va/
  2. Click on the “Sales” tab near the top of your account homepage.
  3. Click on either the sale number you wish to cancel/refund under the recent sales display or use the “Sale Search” form to bring up the order.
  4. To issue a refund click on the “Refund Sale” link on the top left corner of the order.
  5. Here you will be required to select a reason for the refund, enter a comment and click on “Submit Refund”.
  6. You and the customer will be sent an email confirming the cancellation of the sale.

Please note: The refund option may not be displayed on a sale based on the following criteria:

  • Your username does not have authorization to issue refunds (basic editing access).
  • The sale is over 60 days old.
  • The invoice has no balance left to refund.
  • For a line item refund, the line item has already been refunded.
  • For a line item refund, the line item amount is more than the
    remaining balance on the invoice (this can happen on an invoice with one
    line item and a coupon or on an invoice with a partial refund)
    .
  • It’s an online check order that has not been deposited.

Please feel free to contact us directly for refund assistance.

Can I phone/fax/mail in batches of charges for processing/settlement?

We do not allow Vendors to phone/fax in batches or submit them by mail. Our system is not set up to handle transactions, or facilitate settlement of funds, in such a manner.

Do you offer an API?

An API (Application Programming Interface) is used in many different contexts in this industry. To clear this up with our service, read below:

We offer a Common Gateway Interface (CGI). This means your site will need to contain an HTML form or link with cgi parameters appended that passes the correct parameters (and the customer) to our site for checkout. Passing in the Proper Parameters will result in the customer going through the rest of our checkout process (such as entering their credit card information), and after verification, a successful sale.

The following Knowledge Base articles provide more information about the specific parameter sets 2CO uses:

What are the parameters for the Plug n Play cart?

Does your system have it’s own parameters? If so, what are they?

Does your system support Authorize.net parameters? If so, what are they?

What are the New Cart Purchase Parameters? *Required if not using the plug-and-play cart parameter set*

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