Getting Started » Tools and Options »

Can my account be transferred to someone else?

We will only allow the sale/transfer of accounts when it includes the sale of the “business” also. Vendors are NOT allowed to sell their 2CO account without including active sales/recurring sales. The Vendor will be asked to FAX us the request, and proof of the sale of the business for us to allow the transfer of the 2CO account.

This document is to list contact information from both parties. It is to state that all funds/customer base/issues are included in the sale. The new owner will be responsible for any negative balance once the account details have been changed.

Please fax the required documents to 614-921-2451 attn: risk

Account status is to be downgraded until we receive the documents, they have been reviewed and approved by the Risk Department.

It is important that you do the transfer of information 2-3 days following the end of a payment period (after your payment has been
issued).

Please complete the following steps:

  1. Remove all your contact and banking information.
  2. Give the new Vendor the login information.
  3. Have the new vendor contact Payments through the ticket system to let them know there is new banking information on the account.
  4. The new vendor may then create a username and password for himself by visiting Add Usernames from the Account Homepage.

How do I request payment from my buyers?

You can use our Request Payment Options to have an invoice emailed to your customer. The email will have a link to a payment form where the buyer can make payment to you.

In the Classic Sellers Area, you can send a request by clicking the Create Invoice link in the Helpful links box on your account home page and entering the required information in the invoice form.

In the new Vendors Administration Area, you can send a request by clicking the Sales tab on your account home page and then clicking the Request Invoice sub tab on the Sales page and fill in the required  information in the invoice form.

Does 2CheckOut’s software track the number of each product that I have in inventory?

No, it is your responsibility to keep track of your inventory. Future releases may accommodate this feature. If you run out, or discontinue the sale of a product, it should be disabled in our system and links to it should be removed from your site. You may be able to find a 3rd Party Shopping Cart that can meet your needs.
http://www.2checkout.com/community/blog/category/knowledge-base/tech-support/3rd-party-carts/recommended-carts/

Can my 2CheckOut account be used to sell products from multiple web sites?

The 2checkout.com license is for 1 website. You can only use your account for the web site that is registered on your account. Vendors wishing to sell products from more than 1 website would need to sign-up for additional accounts.

You can obtain additional licenses from us for your other web sites. You would sign up for a new account, pay the $49.00 USD enrollment fee, and once you’ve received the new SellerID, send in an email to risk@2co.com with your current & new IDs. We will credit the new account balance, and each additional license, the $19.00 USD discount, once we verify the accounts are all for your use.

Please note: You can not get a Referral Payment for signing up for a second account and receive a discount for the second account.

Why am I getting a Parameter Error, even though all parameters are setup correctly?

You may be receiving a parameter error because your account is currently marked inactive for sales. When a 2Checkout account is opened the suppliers website is reviewed by our risk department. If your website is not yet functional at the time of sign up or we require additional information on your products the account may be marked as inactive. To check if this is the case you will need to login to our new vendor administration panel at the following url: https://www.2checkout.com/va/

On the account homepage their will be an Account Status section that will list your account as either status Y (Allowed to Sell, Allowed to Pay), S (Allowed to Sell, Not Allowed to Pay) or P (Not Allowed to Sell, Allowed to Pay). If your account is status P and your site is ready for review please open a support ticket so that you site and services can be reviewed by our risk department. If the products/services are approved we will set the account status to accept sales. If the account is status Y or S and you are receiving a parameter error the parameters are either being passed into our purchase routine incorrectly or you are loading the purchase routine with in a frame set. The 2Checkout transaction pages will break out of a frame set if they are loaded inside of one. Attempting to load the 2Checkout transaction pages within a frame set will prevent them from working as intended and cause a parameter error. If you are not using frames please contact us directly by clicking on the help tab above.

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