Getting Started » Tools and Options »

Can my account be transferred to someone else?

We will only allow the sale/transfer of accounts when it includes the sale of the “business” also. Vendors are NOT allowed to sell their 2CO account without including active sales/recurring sales. The Vendor will be asked to FAX us the request, and proof of the sale of the business for us to allow the transfer of the 2CO account.

This document is to list contact information from both parties. It is to state that all funds/customer base/issues are included in the sale. The new owner will be responsible for any negative balance once the account details have been changed.

Please fax the required documents to 614-921-2451 attn: risk

Account status is to be downgraded until we receive the documents, they have been reviewed and approved by the Risk Department.

It is important that you do the transfer of information 2-3 days following the end of a payment period (after your payment has been
issued).

Please complete the following steps:

  1. Remove all your contact and banking information.
  2. Give the new Vendor the login information.
  3. Have the new vendor contact Payments through the ticket system to let them know there is new banking information on the account.
  4. The new vendor may then create a username and password for himself by visiting Add Usernames from the Account Homepage.

How do I request payment from my buyers?

You can use our Request Payment Options to have an invoice emailed to your customer. The email will have a link to a payment form where the buyer can make payment to you.

In the Classic Sellers Area, you can send a request by clicking the Create Invoice link in the Helpful links box on your account home page and entering the required information in the invoice form.

In the new Vendors Administration Area, you can send a request by clicking the Sales tab on your account home page and then clicking the Request Invoice sub tab on the Sales page and fill in the required  information in the invoice form.

Does 2CheckOut accept other forms of payment from customers, such as online checks?

Yes. We accept online checks, but only for buyers with a check drawn from an account in the United States. Customers may also elect to pay with the PayPal, PayPal Pay Later, or FX Source payment options, as well as the supported credit cards:

  • VISA
  • MasterCard
  • American Express
  • Discover/Novus
  • Diners Club
  • JCB

All derivatives of these brands are also supported.

Does 2CheckOut’s software track the number of each product that I have in inventory?

No, it is your responsibility to keep track of your inventory. Future releases may accommodate this feature. If you run out, or discontinue the sale of a product, it should be disabled in our system and links to it should be removed from your site. You may be able to find a 3rd Party Shopping Cart that can meet your needs.
http://www.2checkout.com/community/blog/category/knowledge-base/tech-support/3rd-party-carts/recommended-carts/

Can my 2CheckOut account be used to sell products from multiple web sites?

The 2checkout.com license is for 1 website. You can only use your account for the web site that is registered on your account. Vendors wishing to sell products from more than 1 website would need to sign-up for additional accounts.

You can obtain additional licenses from us for your other web sites. You would sign up for a new account, pay the $49.00 enrollment fee, and once you’ve received the new SellerID, send in an email to risk@2co.com with your current & new IDs. We will credit the new account balance, and each additional license, the $19.00 discount, once we verify the accounts are all for your use.

Please note: You can not get a Referral Payment for signing up for a second account and receive a discount for the second account.

Can 2CheckOut bill in different currencies?

2CO provides a new multi currency service that enhances the online shopping experience for global customers. This service allows international customers to shop in a variety of currencies, in addition to USD, knowing the final charge of their purchase in their local currency.

Currently we offer the ability to bill customers in the following currencies:

Australian Dollar (AUD)
Canadian Dollar (CAD)
Swiss Franc (CHF)
Danish Krone (DKK)
Euro (EUR)
British Pound (GBP)
Hong Kong Dollar (HKD)
Japanese Yen (JPY)
Norwegian Krone (NOK)
New Zealand Dollar (NZD)
Swedish Krona (SEK)
U.S. Dollar (USD)

How much does check acceptance cost?

If the check clears the bank, you pay 5.5% and $0.45 per transaction.

If the check does not clear the bank, you do not pay the 5.5% or the $0.45 transaction charge, but you do pay the following fees.

Non-sufficient Funds - $5

Bad check (bad account number, account does not match buyers info, etc.) - $5

How does check acceptance work?

The online check (eCheck) payment option is provided for customers who do not have access to a credit card or online check account. This option allows US based customers to transfer funds directly from their bank account to 2Checkout. Because this option is only available for US based customers, we provide international customers with the option to make bank transfers by FX Source wire transfer.

It is important to note that online checks are one time payments and cannot be used to pay for recurring products.

Online check orders are handled differently from any other payment option and can take up to 10 business days to deposit. Because of this, our purchase routine handles online check orders differently. If a customer elects to pay by online check they will be sent back to the Pending URL instead of the Approved URL. This will allow you to provide instructions for the customer that they can follow after the check has cleared. If no pending URL is setup in your account the customer will be directed to our order processed page that explains the deposit process to the customer.

When an online check order goes through both the supplier and customer are notified by email. As with any other payment option, the supplier will not be assessed a transaction fee until the payment deposits. If the check clears the bank, the suppliers account is assessed the standard 5.5% and $0.45 per transaction. If the check does not clear the bank, the supplier does not pay the 5.5% or the $0.45 transaction charge.

Since their is no guarantee the online check will clear and the deposit time will vary from bank to bank, 2Checkout provides our suppliers with the ability to receive order status notification by using our Instant Notification Service. This will allow the suppliers site to be notified when the order deposits or is canceled. If a supplier has opted in, the message type “Invoice Status Changed” will be sent to their script to notify them of any changes in the orders status.

What products or services can be sold using a check?

All products or services can be sold using electronic checks, with the exception of recurring products or services. It is up to each supplier to decide if accepting an online check fits their business needs.

Who can pay by check?

Anyone with a US personal or business bank account.

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