The new Shipping Wizard in the Vendors Administration Area (VA) provides suppliers with more options for setting up shipping charges. One of these options is the ability to charge shipping based on the order weight. When shipping charges are based on order weight, suppliers may set charges based on exact order weight, or they may set charges based on weight ranges. This tutorial will explain how to create a shipping method in your account that will be based on the order weight.

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The Product page in the new Vendors Administration Area(VA) features an Advanced View that will allow suppliers to select what product fields are displayed on the Product page, as well as the ability to edit multiple fields for multiple products at the same time on the Product page.

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ViArt Shop is a 97% open-sourced, PHP-based, feature-rich shopping cart that enables anyone to start small and medium online business or develop a huge e-commerce solution. Possessing great flexibility and numerous features, like Affiliate, Merchant, and Call Centre modules, Multi-site capability, variety of payment methods and shipping modules, powerful CMS and a lot more, ViArt Shop is an excellent platform to manage your online business in an efficient and effective manner.

Web site: http://www.viart.com/

Sebbe Jones, 2Checkout’s Fraud Czar, has spent a majority of his professional career fighting online fraud. He is one of 2Checkout’s most valued employees and is regularly called upon by the industry to speak on the subject. The following two-part blog, which will conclude tomorrow, is Sebbe’s narrative on 2Checkout’s fraud fighting history, the lessons learned along the way and a brief look at his department’s methodology… that is, the part he is allowed to share with you. This rare glimpse into “Sebbe’s World” will provide you the reasons why 2CO’s fraud scrubbing service is so highly valued by its customers who receive the service as a value-add, and why no e-commerce business should attempt to stand alone in the war against online fraud.

Allow me a moment to introduce myself and talk about my history at 2Checkout. My name is Sebbe Jones. I am the manager of Fraud Detection and Prevention at 2Checkout and manage a staff of analysts and investigators.

We are very good at what we do, but don’t take my word for it. Let our record and departmental process speak for itself.

Today and tomorrow, I will post a two-part blog describing 2Checkout’s daily fraud mitigation efforts - what goes into our daily work, a little history behind the development and rejuvenation of our department, and ultimately explain why you shouldn’t try tackling fraud on your own.

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The currency used when an order is placed will effect the type of dispute notice that 2Checkout.com receives from a credit card provider.

If the order was placed in United States currency (US Dollars):

• 2Checkout.com receives notice from the credit card provider after the dispute has been completed.
• 2Checkout.com sends notification to the vendor of the chargeback and the reason for said dispute.
• The vendor has the option to either let the dispute stand, contact the customer to resolve the dispute, or contact 2Checkout.com for assistance with challenging the dispute. If a vendor would like to challenge the dispute they need to contact 2Checkout.com’s Dispute Department within 10 days of receiving the notification.

If the order was placed using any currency other than US Dollars:

• 2Checkout.com receives notification from the credit card provider that an account holder has initiated a dispute.
• 2Checkout.com sends notification to the vendor that a charge is currently being disputed.
• The vendor has the option to either let the dispute stand, contact the customer to resolve the dispute, or contact 2Checkout.com for assistance with challenging the dispute. If a vendor would like to challenge the dispute they need to contact 2Checkout.com’s Dispute Department within 7 days of receiving the notification.
• Once a non-US Dollar dispute has been completed, neither 2Checkout nor the vendor can challenge the dispute.

Additionally, 2Checkout.com occasionally receives notification from the credit card provider that the account holder is inquiring about a charge. On behalf of our vendors 2Checkout.com will send a copy of the receipt to the credit card provider. 2Checkout.com will also inform the vendor of the inquiry to give them the opportunity to contact the customer to resolve any possible issues that could result in a chargeback.

If there are any questions about the dispute process, please contact the Dispute Department by email at chargeback@2CO.com or by using the contact information provided here.