If you are unable to get a response from a 2Checkout.com supplier please open a support ticket or call Customer Care anytime, so we may assist you. Our Customer Care department is available 24 hours a day.
Knowledge Base » Customers »
Articles in this Category:
- What if the Supplier Won’t Respond?
- How Can I Contact The Supplier?
- How can I change the billing information/email address on my recurring order?
- How Can I Cancel a Recurring Order?
- Why do I see a “no shipping available to my country” error?
- What should I do if the supplier didn’t receive the order details for my order?
- Error Message: No shipping available to your country!
- Why is 2CO on my credit card statement?
- Do I have to pay online? Can I pay over the phone / mail in a check?
- Error Message: Our supplier cannot currently offer these products to you.
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How Can I Contact The Supplier?
December 30th, 2007, by: 2checkoutAll 2Checkout.com suppliers are required to provide contact information on their website. If you are unable to locate contact information for the supplier please open a support ticket or call Customer Care anytime. Our Customer Service team is available 24 hours a day.
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How can I change the billing information/email address on my recurring order?
December 30th, 2007, by: 2checkoutFor privacy and security reasons, billing information on recurring orders can only be changed by the customer. If you wish to change or update the billing information on a recurring order, please open a support ticket or call Customer Care anytime. Our Customer Service team is available 24 hours a day.
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How Can I Cancel a Recurring Order?
December 30th, 2007, by: 2checkoutYou may cancel the billing on a recurring order by contacting the supplier directly, or by contacting 2Checkout.com Customer Service directly 24 hours a day. A confirmation of the cancellation will be emailed to you as soon as the recurring order has been canceled.
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Why do I see a “no shipping available to my country” error?
December 30th, 2007, by: 2checkoutThis error is generated when the supplier is selling a tangible product and the shipping country entered by the customer does not have a valid shipping method set up in the supplier’s 2Checkout account. If this error is encountered, the customer may wish to contact the supplier directly via the contact information provided on their website to inquire if they are able to ship to the customers location. If the supplier wishes to ship to that country, they will need a shipping method that includes it.
If the supplier is unable to ship outside the United States, you may wish to consider using Access USA to ensure you are able to place and receive your order.
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What should I do if the supplier didn’t receive the order details for my order?
December 1st, 2007, by: craig 2CO StaffPlease be certain that you have provided the supplier with the name and email address you had entered when you had placed the order, as well as your 2Checkout.com order number. If you had elected to pay for your order using the PayPal payment option on 2Checkout.com, please be certain to provide the supplier with the email address that is associated with your PayPal account. If a supplier is unable to locate your order, or hasn’t received the funds for an order, please contact 2Checkout directly, 24 hours a day, so we can locate the order and contact the supplier directly with the order details.
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Error Message: No shipping available to your country!
June 13th, 2007, by: knowledgebaseWhy am I getting this “No shipping available to your country!” error?
No shipping available to your country!
(The vendor may need to define a shipping method.)
This error is generated when the supplier is selling a tangible product and the shipping country entered by the customer does not have a valid shipping method set up in the supplier’s 2Checkout account. If the supplier wishes to ship to that country they will need a shipping method that includes it. Suppliers can follow the instructions listed in our shipping method tutorial for assistance creating or editing shipping methods.
If you are an international customer and wish to place an order with a supplier who does not ship to your country, you can use the service provided by Access USA to facilitate shipping to your location.
Click here to learn more about Access USA.
Related Article: Reshipping Packages
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Why is 2CO on my credit card statement?
April 3rd, 2007, by: 2checkoutWho is 2Checkout (2CO.com)?
2Checkout Inc. (2CO) is a reseller for thousands of online businesses. If you have a 2CO or 2Checkout charge on your statement, it is very likely that you or someone in your household placed an online order with one of our contracted vendors. Go Shopping Now
What is 2Checkout (2CO.com) billing me for?
If you have a 2CO charge on your statement, please look up your order here to verify your purchase or report a problem:
- I do not recognize a charge on my bank statement.
- I know my order number and wish to report a problem.
- I don’t know my order number and wish to report a problem.
Look Up Order
Want to Speak to a Service Representative?
If you wish to speak to a representative, call our Customer Service Support Center toll-free at 1-877-294-0273.
- Direct: 1–614–921–2450
- International: +1 1–614–921–2450
- US and Canada Toll Free: 1–877–294–0273
- UK and Northern Ireland: 0871–871–8283
Have You Reported a Problem that was NOT Resolved?
If you previously reported a problem concerning a purchase, please submit a support ticket to have the 2Checkout customer service staff intercede.
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Do I have to pay online? Can I pay over the phone / mail in a check?
December 30th, 2006, by: 2checkout2Checkout does not offer a service to order over the telephone or by mailing in a check for an order. Customers must place the order online using the vendors website and checkout with 2Checkout.com.
2Checkout does offer the online check and FXsource payment methods which may be used as a bank transfer payment method. This would allow customers to initiate a transfer directly from their bank account to 2Checkout for an order.
Related Articles:
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Error Message: Our supplier cannot currently offer these products to you.
December 30th, 2006, by: 2checkoutWhy am I getting this “Our supplier cannot currently offer these products to you” error?
We’re sorry!
Our supplier cannot currently offer these products to you based on your current location of ( COUNTRY NAME )
If you still wish to continue with your purchase please use the button provided below to go back and remove these products from your shopping cart:
* (PRODUCT NAME)
This error is generated when the supplier is selling an intangible (download, e-good, membership, ect.) product and the billing country entered by the customer is denied for e-good sales. If you receive this error, the supplier is not offering this product to consumers in your country.
