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Error Message: Our supplier cannot currently offer these products to you.

Why am I getting this “Our supplier cannot currently offer these products to you” error?

We’re sorry!

Our supplier cannot currently offer these products to you based on your current location of ( COUNTRY NAME )

If you still wish to continue with your purchase please use the button provided below to go back and remove these products from your shopping cart:

* (PRODUCT NAME)

This error is generated when the supplier is selling an intangible (download, e-good, membership, ect.) product and the billing country entered by the customer is denied for e-good sales. If you receive this error, the supplier is not offering this product to consumers in your country.

Verified By Visa

  • What is Verified By Visa?
  • VbV is a security feature offered by Visa for Internet transactions. If a customer’s bank offers it, the customer can associate a password with their Visa card in addition to the normal security process. If VbV is enabled, a customer cannot complete a transaction without their password.

  • How does Verified By Visa (VbV) work?
  • When a VbV card is entered into the payment page, we automatically detect it as a VbV card and contact the Visa server. The Visa server then directs the customer to unique pages provided by banks who support VbV.

    Every bank has a different page that we will load. The VbV verification pages are not provided by 2Checkout.

    Different banks have different policies. Some banks require VbV. If a VbV password is not set, they may prompt the customer to set the password. Some banks do not require VbV or do not offer it.

  • Why is the customer stuck on the VbV loading page?
  • If the buyer is stuck on the VbV loading page, it has to do with the issuing bank server. The issuing bank server may be performing maintenance or have an outage.

    The buyer should allow 24 hours and try again and, if the issue continues, may wish to contact the bank that provided the Visa card.

  • What is the Buyer’s Verified By Visa (VbV) password?
  • Most issues must be taken up with the Buyer’s bank. If the buyer does not know their password, then they will have to go through the “Forgot Password” process or contact the issuing bank. We can not offer a solution to bypass this step.

    The buyer can skip the password, but this is done by using a different card to make payment. There is a link that says to click here to use a different card, which will return to the payment page to enter a different credit card.

    Almost every issue with the Verified by Visa will be related to the verification. There should be a “Help” link on almost every bank’s VbV page. This “Help” link explains VbV, solutions to common issues and how to contact the appropriate bank.

Safe Shopping

Customers can shop with confidence and feel comfortable knowing that they’re working with a well established US company that has been an online presence and Better Business Bureau Member since 2001. 2Checkout also protects our customers and suppliers with many security measures including:

  • Verified by Visa & MasterCard Secure Code- Protects customers from unauthorized purchases and protects suppliers from potential losses by requiring the card holder to verify the purchase.
  • SSL encryption- Industry leading Secure Sockets Layer (SSL) software, which encrypts the information that is provided online at our website.
  • Scan Alert Hacker Safe protection- Our website is tested and certified daily to pass the Hacker Safe Security Scan which addresses concerns about hacker access to confidential data.

Customers of 2Checkout can rest easy when making purchases as they are protected by 2Checkout’s Safe Shopping Guarantee.

  • The 2Checkout.com Shopping Guarantee protects you when you buy from 2Checkout.com, so that you never have to worry about credit card safety. Period.
  • If you are not satisfied with the product or service provided by a 2Checkout.com partner, contact us immediately. We will intercede and work to resolve the dispute to the satisfaction of all parties. If the matter cannot be resolve we will issue credits as necessary.
  • 2Checkout.com assumes responsibility for its selling partners if they fail to provide the goods or service paid for and become unreachable or unresponsive, the buyers funds will be returned and it will be 2Checkout.com’s responsibility to pursue the matter with your assistance.
  • You will never pay charges made to your card through unauthorized parties, contact us if there are charges on your bill you do not recognize.
  • To protect you from catastrophic losses, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 USD of fraudulent charges that are not the result of negligence or fraud on your part.
  • Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. 2Checkout.com does not allow any transactions that do not occur on a Secure connection.
  • As a part of their service agreement selling partners agree not to engage in spam. Should you receive an unauthorized email with a 2Checkout.com payment link included please contact us immediately.

2Checkout also protects customers and suppliers from fraudulent purchases by using state of the art technology and multiple levels of security on every order. If a customer identifies any unrecognized charges from 2Checkout, they can contact us directly so we can identify and investigate the order.

How do I update or change my credit card information?

If your current credit card is going to expire, or you have canceled your credit card, it will be necessary for you to wait and receive a notice from us informing you that your credit card is failing to bill. Once you receive this notification, a link will be included. You may click on the link to update your credit card information. Your order will not be canceled and you will receive a reminder notice every 7 days.

If you are requesting to update your credit card information to a different card, it will be necessary for you to contact us directly at 1-877-294-0273, so that we may obtain further information from you.

What if my credit card does not have a CVV2 code on the back?

If your card does not have a verification number, please contact your card issuing bank for assistance, or attempt the purchase with a different card.

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