• What is Verified By Visa?

VbV is a security feature offered by Visa for Internet transactions. If a customer’s bank offers it, the customer can associate a password with their Visa card in addition to the normal security process. If VbV is enabled, a customer cannot complete a transaction without their password.

• How does Verified By Visa (VbV) work?

When a VbV card is entered into the payment page, we automatically detect it as a VbV card and contact the Visa server. The Visa server then directs the customer to unique pages provided by banks who support VbV.

Every bank has a different page that we will load. The VbV verification pages are not provided by 2Checkout.

Different banks have different policies. Some banks require VbV. If a VbV password is not set, they may prompt the customer to set the password. Some banks do not require VbV or do not offer it.

• Why is the customer stuck on the VbV loading page?

If the buyer is stuck on the VbV loading page, it has to do with the issuing bank server. The issuing bank server may be performing maintenance or have an outage.

The buyer should allow 24 hours and try again and, if the issue continues, may wish to contact the bank that provided the Visa card.

• What is the Buyer’s Verified By Visa (VbV) password?

Most issues must be taken up with the Buyer’s bank. If the buyer does not know their password, then they will have to go through the “Forgot Password” process or contact the issuing bank. We can not offer a solution to bypass this step.

The buyer can skip the password, but this is done by using a different card to make payment. There is a link that says to click here to use a different card, which will return to the payment page to enter a different credit card.

Almost every issue with the Verified by Visa will be related to the verification. There should be a “Help” link on almost every bank’s VbV page. This “Help” link explains VbV, solutions to common issues and how to contact the appropriate bank.

If your current credit card is going to expire, or you have canceled your credit card, it will be necessary for you to wait and receive a notice from us informing you that your credit card is failing to bill. Once you receive this notification, a link will be included. You may click on the link to update your credit card information. Your order will not be canceled and you will receive a reminder notice every 7 days.

If you are requesting to update your credit card information to a different card, it will be necessary for you to contact us directly at 1-877-294-0273, so that we may obtain further information from you.