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Securing Usernames

Have you parted ways with your webmaster? Have you recently had to let an employee go? Inevitably, business needs change and when needs change, sometimes employees or associates change too. An account hacking issue does not have to be inevitable, though. While 2Checkout can protect your information from our end, we cannot protect against people with an active, valid username and password from logging in to your 2Checkout account. With that said, it is important to manage all of the usernames on your account appropriately. Please remember to delete those usernames for persons who should no longer have access to your account. If you have given other people your main username and password, then it is also important that you change your password each time you wish to restrict account access.

Instructions on how you can manage usernames can be found here.

How do I create my user name and password?

The main username of your account can not be changed, but you can change the password of the main user and create multiple users for your account. To change the password of the main user you will need to log into the Classic Sellers Area (V2) as the main user and select the “Change” option next to “Change Password” under the “Other Links” menu. To change the password of the main user in the new Vendors Administration area you will log in using this url: https://www.2checkout.com/va/ After you have logged in you will then click the Account tab on the homepage. On the Account page you will click the User Management tab. On the User Management page click the Change Password link under User Management.

If you do not know the login information for your account, you will need to contact us through the Help Desk or call our Customer Support Center 24 hours a day:

Help Desk:
http://support.2co.com/deskpro/newticket.php

Customer Service Support Center:
1-877-294-0273 toll-free in U.S. & Canada
1-614-921-2450 international callers

To create a new user for your account you will need to select the “Create” option next to “Add Usernames” under the “Helpful Links” menu on your account homepage.

I am having trouble logging in or do not know where to login. What should I do?

If you are having trouble logging in, please follow the steps below:

  1. Be sure that you are using the following URL to login: https://www.2checkout.com/2co/login
  2. If you are logging in to the new Vendor Administration area use the following URL to login: https://www.2checkout.com/va/
  3. Try using the lost password page to retrieve your password. You will need your username and the answer to your secret question. This page is located here:
    https://www.2checkout.com/2co/forgotten_password
  4. If you cannot remember your secret question you can open a support ticket and we can reset your password for you.
    https://support.2co.com/deskpro/newticket.php

If you do not know the login information for your account, or are having difficulties logging in, you will need to contact us through the Help Desk or call our Customer Support Center:

Help Desk:
http://support.2co.com/deskpro/newticket.php

Customer Service Support Center:
1-877-294-0273 toll-free in U.S. & Canada
1-614-921-2450 international callers

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