The Product page in the new Vendors Administration Area(VA) features an Advanced View that will allow suppliers to select what product fields are displayed on the Product page, as well as the ability to edit multiple fields for multiple products at the same time on the Product page.
The new Shipping Wizard in the Vendors Administration Area(VA) provides suppliers with more options for setting up shipping charges. One of the new options is the ability to charge shipping based on the order total. This tutorial will explain how to create a shipping method in your account that will be based on the order total.
To begin, you will first need to log in to your account and then click the Shipping tab to be redirected to the Shipping Methods page in your account.
Step 1: Click the blue plus sign “+” next to Add New Shipping Method on the right side of the Shipping page. A new Shipping Wizard window will open in your browser.
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The INS Notifications tab has been moved to a new location in your account. Previously the Notifications page was accessed by clicking the Account tab and then the Notifications sub-tab on the Account page. Notifications has been assigned it’s own tab that can now be accessed from any page in your account.
We have also added a few new features to the Notifications page, the ability to view logs of successful and failed INS notifications as well as a new testing feature. To access these features you will need to click the Notifications tab from any page on your account. On the Notifications page you will now see 3 new sub-tabs: Success, Failed and Test.
Sebbe Jones, 2Checkout’s Fraud Czar, has spent a majority of his professional career fighting online fraud. He is one of 2Checkout’s most valued employees and is regularly called upon by the industry to speak on the subject. The following two-part blog, which will conclude tomorrow, is Sebbe’s narrative on 2Checkout’s fraud fighting history, the lessons learned along the way and a brief look at his department’s methodology… that is, the part he is allowed to share with you. This rare glimpse into “Sebbe’s World” will provide you the reasons why 2CO’s fraud scrubbing service is so highly valued by its customers who receive the service as a value-add, and why no e-commerce business should attempt to stand alone in the war against online fraud.
Allow me a moment to introduce myself and talk about my history at 2Checkout. My name is Sebbe Jones. I am the manager of Fraud Detection and Prevention at 2Checkout and manage a staff of analysts and investigators.
We are very good at what we do, but don’t take my word for it. Let our record and departmental process speak for itself.
Today and tomorrow, I will post a two-part blog describing 2Checkout’s daily fraud mitigation efforts – what goes into our daily work, a little history behind the development and rejuvenation of our department, and ultimately explain why you shouldn’t try tackling fraud on your own.
Vendor’s usually contact the Dispute Department after receiving a chargeback with many questions. Which is good, but the best defense is to have a great offense. There are a few simple things that each vendor can do to lower the amount of chargebacks they receive.
The first, and probably the most important, is good customer service. Reply to customers contacting you directly or contacting 2Checkout.com and provide assistance to those customers. If the specific issue that a customer is having can’t be resolved offer the customer a partial or full refund of their order. Take advantage of our Customer Care Center by posting our contact information on your website.
The currency used when an order is placed will effect the type of dispute notice that 2Checkout.com receives from a credit card provider.
If the order was placed in United States currency (US Dollars):
If the order was placed using any currency other than US Dollars:
Additionally, 2Checkout.com occasionally receives notification from the credit card provider that the account holder is inquiring about a charge. On behalf of our vendors 2Checkout.com will send a copy of the receipt to the credit card provider. 2Checkout.com will also inform the vendor of the inquiry to give them the opportunity to contact the customer to resolve any possible issues that could result in a chargeback.
If there are any questions about the dispute process, please contact the Dispute Department by email at chargeback@2CO.com or by using the contact information provided here.
First, an order is placed and the customer is billed. Then, the account holder calls their bank/credit card provider to dispute the charge(s). When the dispute is issued the bank/credit card provider takes the funds back from 2Checkout.com and returns those funds to the account holder. The bank/credit card provider notifies 2Checkout.com of the disputed charge(s). 2Checkout.com then notifies the vendor of the chargeback and removes the disputed funds from the vendor’s account.
The most common reasons for chargebacks are:
Suppliers who are currently choosing to be paid by wire transfer in any currency other than USD need to be aware of some potential changes in their weekly payments. To provide better service, 2Checkout.com is changing foreign currency providers for wire transfers. This transition will occur over the next few months.
What this means for your everyday business:
Payoneer will only issue a single card to one person for each 2Checkout account. There is no way to add an authorized user to the card and have another card issued for them like other credit cards. Payoneer cannot issue another identical card to a family member that is linked to the same account. If you lose your card it can be replaced by contacting Payoneer directly at support@payoneer.com.
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