Knowledge Base »

Can I specify the return URL ‘on the fly’?

Yes, this is possible. You may pass in a parameter called x_receipt_link_url to control where the customer is returned to on a per-sale basis. Keep in mind that this parameter will over-ride any return URL set on the Look and Feel page of your account, but it will not over-ride any return URLs that are set up on the product itself if there are any. Using this method, you could create a special button or link that would return the customer to a different page on your site than is set up on the Look and Feel page. This is useful for ‘promotional’ type sites as you can avoid having to make any configuration changes to your actual account.

If you are using buttons on your site to sell your goods through 2Checkout, you would add a single line to the button such as this:

<input type=”hidden” name=”x_receipt_link_url” value=”http://www.your-site.com/return.php”>

This must go between the opening and closing FORM tag that you see when you view your existing code.

If you are using links to sell your goods through 2Checkout, then you would add this parameter to your links to specify the return url, such as this:

&x_receipt_link_url=http://www.your-site.com/return.php

Notice that in both of the above examples, the FULL path is used for the value of this.

Important Note: For security reasons, the domain on your account and the domain that hosts the pass back page must match exactly for this to work correctly. For example, if you have http://www.your-site.com specified on your account, you could pass back to http://www.your-site.com/pages/pass.php but not to http://www.your-other-site.com/pages/pass.php.

What Authorize.net parameters does 2CO support?

Below you will find a listing of the supported Authorize.net-compatible parameters and what information each parameter should contain. This parameter set is used by third party carts and custom designed scripts. Please note that 2Checkout must know what is being sold in every sale. There are parameters available that allow for dynamic product creation. These will be discussed as well, and must be used if you are using this parameter set, but they are not Authorize.Net specific. If you would like to test your integration of these parameters, try using our developers.2Checkout area.

Multi-page Payment Routine:
https://www.2checkout.com/checkout/purchase
Supports all payment methods. Supports tangible and intangible products/services.

Single Page Payment Routine:
https://www.2checkout.com/checkout/spurchase
Credit card-only payment routine only available for intangible products/services.

Required Parameters:
x_login – Your numerical 2checkout vendor account number.
x_amount – The total amount to be billed, without a currency symbol, and only two decimal places if used (8 characters, decimal, 2 characters: Example: 99999999.99)
x_invoice_num – A unique order id from your system. (64 characters max)

Product Identification Parameters:
Suppliers using this parameter set must pass in parameters to identify what is being sold during the purchase. These parameters will also benefit suppliers as when used correctly the product information will be displayed to customers on the purchase pages and will be listed on the suppliers 2Checkout.com sale detail page.

id_type – Due to changes in with the Product Identification parameters this parameter should be passed in once during the purchase and will need to have its value set to 1.
c_prod – The ID of the product that is being purchased. The quantity of product being purchased can passed with this parameter by placing a comma after the ID and then the quantity in numeric format.
c_name – The value of this parameter should contain the name of the product to be created. (128 characters max)
c_description – The value of this parameter should contain a short description of the product to be sold. (255 characters max)
c_price – The price of your product. Please note that in order to prevent a discrepancy between the total parameter and the sum of the product identification c_price parameters which may confuse the customer, the product price will not be displayed on the purchase page. (8 characters, decimal, 2 characters: Example: 99999999.99)

You can use these identification parameters to pass in multiple products as well. To do so you will need to append a digit to each parameter. For example, c_prod_1, c_name_1, c_description_1, c_price_1 will describe the first product, then to describe the second product you would use a 2 so the parameters will read c_prod_2, c_name_2 and so on.

Additional Parameters:
demo – Y to enable demo mode. Do not pass this in for live sales. Can also be controlled within the account.
lang – Chinese – zh, Danish – da, Dutch – nl, French – fr, German – gr, Greek – el, Italian – it, Japanese – jp, Norwegian – no, Portuguese – pt, Slovenian – sl, Spanish – es_ib, Spanish – es_la, Swedish – sv, defaults to English if this is absent, but en may be used for English as well.
merchant_order_id – Specify your order number with this parameter. It will also be included in the confirmation emails to yourself and the customer. (50 characters max)
pay_method – CC for Credit Card, CK for check, AL for Acculynk PIN-debit, PPI for PayPal, or PPL for PayPal Pay Later. This will set the default selection on the payment method step during the checkout process.
skip_landing – If set to 1 it will skip the order review page of the purchase routine.
x_Receipt_Link_URL – Used to specify an approved URL on-the-fly, but is limited to the same domain that is used for your 2Checkout account, otherwise it will fail. This parameter will over-ride any URL set on the Look and Feel page. (no limit)

To populate the billing information page you may pass in:
x_First_Name – buyers first name (64 characters max)
x_Last_Name – buyers last name (64 characters max)
x_Phone – buyers phone number (16 characters max)
x_Email - buyers email address (64 characters max)
x_Address – buyers address (64 characters max)
x_City – buyers city (64 characters max)
x_State – buyers state (64 characters max)
x_Zip – buyers zip code (16 characters max)
x_Country – buyers country (64 characters max)

To populate the shipping information page you may pass in:
x_Ship_To_First_Name
x_Ship_To_Last_Name
x_Ship_To_Address
x_Ship_To_City
x_Ship_To_Country
x_Ship_To_State
x_Ship_To_Zip

Please note that since this parameter set is for third party shopping carts, we do not collect shipping information for these types of orders. This is because your cart is responsible for calculating the shipping and it is passed in as part of the x_amount parameter.

It is also important to note that when using the Authorize.Net set of parameters, 2CO only requires the three listed under the required section. We will therefore not passback strictly Authorize.Net style parameters for everything unless they are passed in to us. This is not often a problem as most carts do this anyways. For example, x_First_Name and x_Last_Name will prepopulate the billing name, but 2CO uses card_holder_name for this. card_holder_name will then be returned unless x_First_Name and x_Last_Name are passed into 2Checkout.

Custom Parameters:
You may pass in any additional parameters that you may need and they will be returned to you at the end of the sale. The only restrictions on custom parameters are that they can not share the name of ANY parameter that our system uses, even from the other sets. Please note that you WILL need a return script set up on the Look and Feel page to receive any of these parameters back as they are not included in the confirmation emails.

Return Parameters:
You can receive back all of the parameters that were passed in as well as the following parameters:
x_2checked – Y if card was successfully processed.
x_MD5_Hash – The MD5 hash that can be used to verify that the sale came from a 2CO server.
x_trans_id – the 2CO order number for the order.

Using this parameter set, we are not receiving any product information. As you can see, you are only passing in a total amount to us. Usually, the cart will have some means of using the x_invoice_num to determine what was purchased after the sale. A return URL will need to be set up on the Look and Feel page for the cart to correctly determine this.

Consult the documentation that came with your cart or contact the cart manufacturer for assistance with setting this up or to determine what URL you should enter on the Look and Feel page for your cart to receive the product information.

Recurring billing can not be done with this parameter set. You must use the Plug-N-Play parameter set and have the products defined within the 2CO database for recurring billing.

Important: You can not mix the three parameter sets. This will cause problems during payment or may prevent the payment pages from working at all.

Important Note: When you are testing parameters, please be certain to clear the cookies in your browser between tests to ensure the changes you have made are applied. For more information on clearing the cookies please click here.

Related Article: Country Codes

What are 2Checkout.com’s own parameters?

2CO has our own proprietary set of parameters that you can use if your cart supports them. If you would like to test your integration of these parameters, try using our developers.2Checkout area.

Multi-page Payment Routine:
https://www.2checkout.com/checkout/purchase
Supports all payment methods. Supports tangible and intangible products/services.

Single Page Payment Routine:
https://www.2checkout.com/checkout/spurchase
Only supports credit card payments and intangible products/services.

Required Parameters:
sid – Your 2Checkout vendor account number.
total – The total amount to be billed, in decimal form, without a currency symbol. (8 characters, decimal, 2 characters: Example: 99999999.99)
cart_order_id – A unique order id from your program. (128 characters max)

Product Identification Parameters:
Suppliers using this parameter set must pass in parameters to identify what is being sold during the purchase. These parameters will also benefit suppliers as when used correctly the product information will be displayed to customers on the purchase pages and will be listed on the suppliers 2Checkout.com sale detail page.

id_type – Due to changes in with the Product Identification parameters this parameter should be passed in once during the purchase and will need to have its value set to 1.
c_prod – The ID of the product that is being purchased. The quantity of product being purchased can passed with this parameter by placing a comma after the ID and then the quantity in numeric format.
c_name – The value of this parameter should contain the name of the product to be created. (128 characters max)
c_description – The value of this parameter should contain a short description of the product to be sold. (255 characters max)
c_price – The price of your product. Please note that in order to prevent a discrepancy between the total parameter and the sum of the product identification c_price parameters which may confuse the customer, the product price will not be displayed on the purchase page. (8 characters, decimal, 2 characters: Example: 99999999.99)

You can use these identification parameters to pass in multiple products as well. To do so you will need to append a digit to each parameter. For example, c_prod_1, c_name_1, c_description_1, c_price_1 will describe the first product, then to describe the second product you would use a 2 so the parameters will read c_prod_2, c_name_2 and so on.

Additional Parameters:
demo – Y to enable demo mode. Do not pass for live sales. Can also be controlled within the account.
lang – Chinese – zh, Danish – da, Dutch – nl, French – fr, German – gr, Greek – el, Italian – it, Japanese – jp, Norwegian – no, Portuguese – pt, Slovenian – sl, Spanish – es_ib, Spanish – es_la, Swedish – sv, defaults to English if this is absent, but en may be used for English as well.
merchant_order_id – Specify your order number with this parameter. It will also be included in the confirmation emails to yourself and the customer. (50 characters max)
pay_method – CC for Credit Card, CK for check, AL for Acculynk PIN-debit, PPI for PayPal, or PPL for PayPal Pay Later. This will set the default selection on the payment method step during the checkout process.
skip_landing – If set to 1 it will skip the order review page of the purchase routine.
x_Receipt_Link_URL – Used to specify an approved URL on-the-fly, but is limited to the same domain that is used for your 2Checkout account, otherwise it will fail. This parameter will over-ride any URL set on the Look and Feel page. (no limit)

To pre populate the billing information page you may pass in:
card_holder_name – Card holder’s name (128 characters max)

The card holder’s name can also be populated using the first_name, middle_initial, and last_name parameters. IMPORTANT: If you use these three parameters, the data will be combined into and returned as card_holder_name to your Approved URL script.

street_address – Card holder’s street address(64 characters max)
street_address2 – The second line for the street address, typically suburb or apartment number information (64 characters max)
city – Card holder’s city (64 characters max)
state – Card holder’s state (64 characters max)
zip – Card holder’s zip (16 characters max)
country – Card holder’s country (64 characters max)
email – Card holder’s email (64 characters max)
phone – Card holder’s phone (16 characters max)
phone_extension – Card holder’s phone extension (9 characters max)

To pre populate the shipping information page you may pass in:
ship_name
ship_street_address
ship_street_address2
ship_city
ship_state
ship_zip
ship_country

Please note that shipping information will only be collected for items that are defined as tangible in our system. Shipping is also only charged for tangible items.

The billing information page will also be populated with the information from the shipping page if the shipping information is collected on that sale and the billing information is not passed in.

Custom Parameters:
You may pass in any additional parameters that you may need and they will be returned to you at the end of the sale. The only restrictions on custom parameters are that they can not share the name of ANY parameter that our system uses, even from the other sets. Please note that you WILL need a return script set up on the Look and Feel page to receive any of these parameters back as they are not included in the confirmation emails.

You can receive back all of the parameters that were passed in as well as the following parameters:
order_number – 2Checkout.com order number
cart_order_id – Your cart ID number passed in.
credit_card_processed – Y if successful (Approved).
key – the MD5 hash used to verify that the sale came from one of our servers

Consult the documentation that came with your cart or contact the cart manufacturer for assistance with setting this up or to determine what URL you should enter on the Look and Feel page for your cart to receive the product information.

Recurring billing can not be done with this parameter set. You must use the Plug-N-Play parameter set and have the products defined within the 2CO database for recurring billing.

Important: You can not mix the three parameter sets. This will cause problems during payment or may prevent the payment pages from working at all.

Important Note: When you are testing parameters, please be certain to clear the cookies in your browser between tests to ensure the changes you have made are applied. For more information on clearing the cookies please click here.

Related Article: Country Codes

What are the parameters for 2CO’s Plug and Play cart?

Below are the parameters supported by the Plug and Play Cart. These parameters can only be used if you have added your products to the 2CO database. You are using the Plug and Play cart if you are passing in the three parameters listed under the Required section below. If you would like to test your integration of these parameters, try using our developers.2Checkout area.

Multi-page Payment Routine:
https://www.2checkout.com/checkout/purchase
Supports all payment methods. Supports tangible and intangible products/services.

Single Page Payment Routine:
https://www.2checkout.com/checkout/spurchase
Credit card-only payment routine only available for intangible products/services.

Required Parameters:
sid – Your 2Checkout vendor account number. (64 characters max)
product_id – The 2CO ID for the product or service in your 2Checkout account.
quantity – The quantity of the product. (99 max value)

Additional Parameters:
demo – Y to enable demo mode, do not pass this in for live sales
fixed – Y to remove the Continue Shopping button and lock the quantity fields
lang – Chinese – zh, Danish – da, Dutch – nl, French – fr, German – gr, Greek – el, Italian – it, Japanese – jp, Norwegian – no, Portuguese – pt, Slovenian – sl, Spanish – es_ib, Spanish – es_la, Swedish – sv, defaults to English if this is absent, but en may be used for English as well.
return_url – Used to control where the Continue Shopping button will send the customer when clicked. (255 characters max)
merchant_order_id – Specify your order number with this parameter. It will also be included in the confirmation emails to yourself and the customer. (50 characters max)
pay_method – CC for Credit Card, CK for check, AL for Acculynk PIN-debit, PPI for PayPal, or PPL for PayPal Pay Later. This will set the default selection on the payment method step during the checkout process.
skip_landing – If set to 1 it will skip the order review page of the purchase routine. If there are options on the products it will cause an error and redirect the customer back to the order review page.
x_Receipt_Link_URL -Used to specify an approved URL on-the-fly, but is limited to the same domain that is used for your 2Checkout account, otherwise it will fail. (no limit):

  • This parameter will over-ride any URL set on the Look and Feel page.
  • If Direct Return is disabled: If only one product is ordered, it will over-ride the return URLs on the product as well. If more than one product is ordered, then this parameter will control where the “Click Here to Notify [Your Company]” button on the final page takes the customer, but the return URLs on the products will be listed as links below the button, next to the description of the product.
  • If Direct Return is enabled : If one product is ordered, this parameter will NOT over-ride the return URLs on the products. If more than one product is ordered, then this parameter will over-ride the product return URLs. Also keep in mind that many third party shopping carts recommend that Direct Return be disabled to work properly.

To populate the billing information page you may pass in:
card_holder_name – Card holder’s name. (128 characters max)

The card holder’s name can also be populated using the first_name, middle_initial, and last_name parameters. IMPORTANT: If you use these three parameters, the data will be combined into and returned as card_holder_name to your Approved URL script.

street_address – Card holder’s street address (64 characters max)
street_address2 – The second line for the street address, typically suburb or apartment number information (64 characters max)
city – Card holder’s city (64 characters max)
state – Card holder’s state (64 characters max)
zip – Card holder’s zip (16 characters max)
country – Card holder’s country (64 characters max)
email – Card holder’s email address (64 characters max)
phone – Card holder’s phone number (16 characters max)
phone_extension – Card holder’s phone extension (9 characters max)

To populate the shipping information page you may pass in:
ship_name
ship_street_address
ship_street_address2
ship_city
ship_state
ship_zip
ship_country

Please note that shipping information will only be collected for items that are defined as tangible in our system. Shipping is also only charged for tangible items.

The billing information page will also be populated with the information from the shipping page if the shipping information is collected on that sale and the billing information is not passed in.

Custom Parameters:
You may pass in any additional parameters that you may need and they will be returned to you at the end of the sale. The only restrictions on custom parameters are that they can not share the name of ANY parameter that our system uses, even from the other sets. Please note that you WILL need a return script set up on the Look and Feel page to receive any of these parameters back as they are not included in the confirmation emails.

Passing Multiple Plug and Play Products:
You may also pass multiple plug and play products in one form. To do this add a corresponding digit to the quantity and product_id parameters to group them for each product. For example, if we wanted to pass two products into the system we would be passing in first the sid parameter, then product_id1 and quantity1, and then product_id2 and quantity2.

Example:

<form action='https://www.2checkout.com/checkout/purchase' method='post'>
<input type='hidden' name='sid' value='123' >
<input type='hidden' name='quantity1' value='1' >
<input type='hidden' name='product_id1' value='1008' />
<input type='hidden' name='quantity2' value='1' >
<input type='hidden' name='product_id2' value='1014' >
<input type='hidden' name='quantity3' value='1' >
<input type='hidden' name='product_id3' value='1011' >
<input name="submit" type='submit' value='Buy from 2CO' >
</form>

You can receive back all of the parameters that were passed in as well as the following parameters:
order_number – 2Checkout.com order number
total – the total amount of the purchase
ship_method – the shipping method that was selected for this order (if applicable)
credit_card_processed – Y if successful (Approved).
merchant_product_id – your product ID for purchased item
key – the MD5 hash that can be used to verify that the sale came from one of our servers

Also note that this is the only parameter set that can be used for recurring billing with our service.

Important: You can not mix the three parameter sets. This will cause problems during payment or may prevent the payment pages from working at all.

Important Note: When you are testing parameters, please be certain to clear the cookies in your browser between tests to ensure the changes you have made are applied. For more information on clearing the cookies please click here.

Related Article: Country Codes

What carts are 2CO compatible with?

A third party shopping cart is not necessary in order to use our service. We provide you with the option of using our easy-to-use Plug-N-Play shopping cart. Our PNP shopping cart uses simple HTML links, so you do not need to install extra software.

However, if you wish to use a third party shopping cart with our service, you may do so. The 2Checkout service generally is compatible with the following third party shopping carts:

  • Any cart listed in our Recommended Cart section.
  • Any shopping cart compatible with the Authorize.net parameter set, provided that it allows you to change the gateway URL. Nearly all shopping carts today support the Authorize.net standard.
  • Any shopping cart that advertises 2Checkout support on their Web site should work with our service.
  • Miscellaneous shopping carts. If your shopping cart does not fit either of the above criteria, or if it is simply in question, there is a way to determine whether or not your cart supports our service. Simply check with the manufacturer of the shopping cart to confirm it’s compatibility. You can contact the maker personally, go to their Web site, or read any documentation that may have been provided with the cart, itself.

TECHNICAL SUPPORT

2Checkout cannot provide technical support for questions regarding third party shopping carts. Basically, we did not develop them, so, therefore, we do not have any working knowledge of their inner mechanisms. Questions about configuration and/or setup should be directed towards the maker of the cart. However, we can provide technical support for questions or information needed to set up the shopping cart to work with our service.

You may find additional help regarding third party shopping carts from other vendors of ours by going to our Community, located at: http://www.2checkout.com/community/public/

How can I customize the look and feel of the buy buttons?

It is possible to use Cascading Style Sheets (CSS) to customize the look and feel of our buy buttons on your website. For more details on this, we recommend that you review the following third-party tutorial.

http://www.webreference.com/programming/css_stylish/

Please note that 2CO does not provide assistance with designing any aspect of your website – including button formatting – as part of our support package, and this information is therefore provided your reference only.

How do I set up a new recurring product?

To create a new recurring product in our system, you’ll need to first add the item to our database. The steps below should be followed in the order they are given to ensure problem-free results.

1. Login to your account.
2. Click ‘Set up Products’ on the main page.
3. Click ‘New Recurring Product’ in the upper right hand corner of the screen.
4. You will see a screen with several fields. Any field with an ‘*’ is required and must be completed. All others are optional. Below a description of each field follows.

Your Product ID (Required) – This is an internal reference number for your use. A part number, bin location or other reference that will be useful to you. This field can consist of only letters and numbers with no spaces or special characters.

Name (Required) – This is the name or title of your product. Keep this as short as possible (no more than 30 characters) or it can cause the payment page to become distorted.

Description – This is what your product is. We recommend you keep this short as well to keep the payment page from becoming distorted.

Price (Required) – This is how much the customer will be charged each payment cycle. Do not include any currency symbols (like ‘$’) in this field or errors will result.

Start Up Fee – This is a one time fee billed together with the first installment. This amount will be billed only once, not on a recurring basis.

Weight – If you plan to use our shipping systems and will ship by weight, specify the weight here.

Handling – If there are any product-specific handling charges, they go here. These charges are above and beyond your normal shipping charges, and are only applied if this product is purchased, they are applied for each product ordered, i.e. if 3 of this product are ordered, the customer will be charged 3 times this amount. Do not use currency signs (like ‘$’) and do not use commas. Prices can be specified in whole numbers or as decimals to 2 places (example: 4.95).

Tangible (Required) – This indicates whether or not your product is tangible. Tangible goods must be shipped in a timely manner in order for you to receive payment. Tangible goods are also subject to sales tax for Ohio customers. This field must be set correctly, if 2Checkout becomes aware you have deliberately lied about whether or not a good is tangible, your account will be suspended, and further penalties may apply. Note that if you set this field to intangible, the customer will not be charged for shipping and the option to select shipping methods will not be shown on the order page.

Pending URL – The Pending URL field is no longer used and may be left blank as 2Checkout no longer accepts e-checks as a payment method.

Approved URL – This is the URL your customer will be returned to when the payment has been confirmed. Most credit card orders will be sent here.

Recurrence (Required) – This is a two-part field. The first part is a numerical field that tells us how long between billings as a number. The second box tells us the unit of time measurement, current options are; weeks, months and years. So, if you want a customer to be billed once every month, you would put in a ‘1′ in the first box, and then select ‘months’ from the second drop-down box. Note that we no longer support daily recurring billing.

Duration (Required) – Like the last setting, this is a two-part field. The first part is a numerical field that tells us how long to continue billing as a number. The second box tells us what unit of time you are referring to. If you put in ‘6′ and then selected ‘months’ from the second drop down, your charge would automatically cease billing after 6 months. If you want to bill the customer until they or you cancel, leave the first box blank and select ‘Forever’ from the second box.

5. Once you have configured the product to your satisfaction, press ‘Create Recurring Product’ to save the product to the database.

Note: For help setting up a single-bill product, please see below.

—-Related Articles—-

How do I set up a new product?

To create a new product in our system, you’ll need to first add the item to our database. The steps below should be followed in the order they are given to ensure problem-free results.

1. Login to your account.
2. Click ‘Set up Products’ on the main page.
3. Click ‘New Product’ in the upper right hand corner of the screen.
4. You will see a screen with several fields. Any field with an ‘*’ is required and must be completed. All others are optional. Below a description of each field follows.

Your Product ID (Required) – This is an internal reference number for your use. A part number, bin location or other reference that will be useful to you. This field can consist of only letters and numbers with no spaces or special characters.

Name (Required) – This is the name or title of your product. Keep this as short as possible (no more than 30 characters) as it can cause the payment page to become distorted.

Description – This is what your product is. We recommend you keep this short as well to keep the payment page from becoming distorted.

Price (Required) – This is how much the customer will be charged each payment cycle. Do not include any currency symbols (like ‘$’) in this field or errors will result.

Weight – If you plan to use our shipping systems and will ship by weight, specify the weight here.

Handling – If there are any product-specific handling charges, they go here. These charges are above and beyond your normal shipping charges, and are only applied if this product is purchased, they are applied for each product ordered, i.e. if 3 of this product are ordered, the customer will be charged 3 times this amount. Do not use currency signs (like ‘$’) and do not use commas. Prices can be specified in whole numbers or as decimals to 2 places (example: 4.95).

Tangible (Required) – This indicates whether or not your product is tangible. Tangible goods must be shipped in a timely manner in order for you to receive payment. Tangible goods are also subject to sales tax for Ohio customers. This field must be set correctly, if 2Checkout becomes aware you have deliberately lied about whether or not a good is tangible, your account will be suspended, and further penalties may apply. Note that if you set this field to intangible, the customer will not be charged for shipping and the option to select shipping methods will not be shown on the order page.

Pending URL – The Pending URL field is no longer used and may be left blank as 2Checkout no longer accepts e-checks as a payment method.

Approved URL – This is the URL your customer will be returned to when the payment has been confirmed. Most credit card orders will be sent here.

5. Once you have configured the product to your satisfaction, press ‘Create Product’ to save the product to the database.

Note: For help creating recurring products (products where the customer is automatically re-billed a set amount after a certain amount of time has elapsed) please see the tutorials linked below.

—-Related Articles—-

My customers aren’t being charged shipping. Why not?

If you are using our Plug n’ Play cart, there are two main issues that could cause your customers not to be charged shipping on orders placed.

Your Products are Set up as ‘Intangible’:

When you set up your products in our database, you have the option of indicating whether they are tangible (a physical product that will be shipped or otherwise delivered offline) or intangible (a good that will be delivered by download or electronically). If your product(s) are set up as intangible, shipping charges will not be applied because the system thinks your products won’t be shipped.

To check this in the 2CO Classic Sellers Area (V2):

1. Login to your 2CO account.
2. Click on ‘Shipping Methods’.
3. If you see a message that says ‘You have no shipping methods’, then your shipping methods have not been set up and this is why no charges are applied to orders.
4. Click the button to set up shipping methods for your account to rectify this problem.

To check this in our New (VA) Vendor Sellers Area please login at the following url: https://www.2checkout.com/va/
Once you have logged in click the ‘Shipping’ tab and then select the ‘List’ subcategory. If no shipping methods are listed click the ‘Add New Shipping Method’ link to rectify this problem.

If you are using a third-party cart, the 2CO software does not compute shipping. This function is handled by your third-party cart. Please check the configuration of your cart to ensure that this is set up correctly.

If you have not setup any shipping methods and a customers attempts to order a product defined as tangible in our system they will receive the following error message:

No shipping available to your country

Related Articles

What are the Chargeback fees?

Credit card providers charge a fee for every chargeback that is received. If the disputed is issued for a fraud related reason, the fee is not passed on to vendor. However, if the dispute is issued for a service related reason, the fee is passed on the the vendor. The fee amount will vary depending on the amount of chargebacks that take place within the vendor’s account. For further information please read the Operating Regulations Fee Structure.

There will be a $50.00 USD fee for receiving a fraud related chargeback for any order that a vendor requests to be reinstated after it was failed by 2Checkout.com’s fraud department.

If a vendor would like to challenge a chargeback all documentation must be sent to 2Checkout.com’s Dispute Department for review. If 2Checkout.com decides there is a solid case to present to the credit card provider, the vendor will have the option to challenge that chargeback. The credit card provider charges a fee for challenging a dispute; this fee is passed on to the vendor and is non refundable. The fee to challenge a dispute is $15.00 USD.

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