Knowledge Base »

Fighting Online Fraud with 2Checkout’s Sebbe Jones (Part One)

Sebbe Jones, 2Checkout’s Fraud Czar, has spent a majority of his professional career fighting online fraud. He is one of 2Checkout’s most valued employees and is regularly called upon by the industry to speak on the subject. The following two-part blog, which will conclude tomorrow, is Sebbe’s narrative on 2Checkout’s fraud fighting history, the lessons learned along the way and a brief look at his department’s methodology… that is, the part he is allowed to share with you. This rare glimpse into “Sebbe’s World” will provide you the reasons why 2CO’s fraud scrubbing service is so highly valued by its customers who receive the service as a value-add, and why no e-commerce business should attempt to stand alone in the war against online fraud.

Allow me a moment to introduce myself and talk about my history at 2Checkout. My name is Sebbe Jones. I am the manager of Fraud Detection and Prevention at 2Checkout and manage a staff of analysts and investigators.

We are very good at what we do, but don’t take my word for it. Let our record and departmental process speak for itself.

Today and tomorrow, I will post a two-part blog describing 2Checkout’s daily fraud mitigation efforts – what goes into our daily work, a little history behind the development and rejuvenation of our department, and ultimately explain why you shouldn’t try tackling fraud on your own.

Continue reading…

Chargebacks…What You Need To Know.

Vendor’s usually contact the Dispute Department after receiving a chargeback with many questions. Which is good, but the best defense is to have a great offense. There are a few simple things that each vendor can do to lower the amount of chargebacks they receive.

The first, and probably the most important, is good customer service. Reply to customers contacting you directly or contacting 2Checkout.com and provide assistance to those customers. If the specific issue that a customer is having can’t be resolved offer the customer a partial or full refund of their order. Take advantage of our Customer Care Center by posting our contact information on your website.

Continue reading…

What is the chargeback process?

The currency used when an order is placed will effect the type of dispute notice that 2Checkout.com receives from a credit card provider.

If the order was placed in United States currency (US Dollars):

  • 2Checkout.com receives notice from the credit card provider after the dispute has been completed.
  • 2Checkout.com sends notification to the vendor of the chargeback and the reason for said dispute.
  • The vendor has the option to either let the dispute stand, contact the customer to resolve the dispute, or contact 2Checkout.com for assistance with challenging the dispute. If a vendor would like to challenge the dispute they need to contact 2Checkout.com’s Dispute Department within 10 days of receiving the notification.

If the order was placed using any currency other than US Dollars:

  • 2Checkout.com receives notification from the credit card provider that an account holder has initiated a dispute.
  • 2Checkout.com sends notification to the vendor that a charge is currently being disputed.
  • The vendor has the option to either let the dispute stand, contact the customer to resolve the dispute, or contact 2Checkout.com for assistance with challenging the dispute. If a vendor would like to challenge the dispute they need to contact 2Checkout.com’s Dispute Department within 7 days of receiving the notification.
  • Once a non-US Dollar dispute has been completed, neither 2Checkout nor the vendor can challenge the dispute.

Additionally, 2Checkout.com occasionally receives notification from the credit card provider that the account holder is inquiring about a charge. On behalf of our vendors 2Checkout.com will send a copy of the receipt to the credit card provider. 2Checkout.com will also inform the vendor of the inquiry to give them the opportunity to contact the customer to resolve any possible issues that could result in a chargeback.

If there are any questions about the dispute process, please contact the Dispute Department by email at chargeback@2CO.com or by using the contact information provided here.

How does a chargeback occur?

First, an order is placed and the customer is billed. Then, the account holder calls their bank/credit card provider to dispute the charge(s). When the dispute is issued the bank/credit card provider takes the funds back from 2Checkout.com and returns those funds to the account holder. The bank/credit card provider notifies 2Checkout.com of the disputed charge(s). 2Checkout.com then notifies the vendor of the chargeback and removes the disputed funds from the vendor’s account.

The most common reasons for chargebacks are:

Changes to Currency Wire Payments

Suppliers who are currently choosing to be paid by wire transfer in any currency other than USD need to be aware of some potential changes in their weekly payments. To provide better service, 2Checkout.com is changing foreign currency providers for wire transfers. This transition will occur over the next few months.

What this means for your everyday business:

  • No disruption in the payout of your 2Checkout payment.
  • A potential change of reference information on your wire.
  • A potential change in the fee charged by your bank as funds will now originate from a US bank.

Continue reading…

Multiple Payoneer Cards

Payoneer will only issue a single card to one person for each 2Checkout account. There is no way to add an authorized user to the card and have another card issued for them like other credit cards. Payoneer cannot issue another identical card to a family member that is linked to the same account. If you lose your card it can be replaced by contacting Payoneer directly at support@payoneer.com.

Summer Cart

Summer Cart

Summer Cart is easy-to-use full-featured PHP shopping cart. Designed to be 100% Search-Engine-Optimized (SEO), fully XHTML and CSS compliant, with meta tags and search engine friendly URLs. Summer Cart includes not just powerful product catalog, order management, reporting and marketing tools, but is also completely customizable and has built-in content management system, forms builder, and multiskins support. Sell to more customers with the multi-language and 39+ auto updated currencies features. See the online demo.

Web site: http://www.summercart.com/

Invoices in Multiple languages.

You can now use our Request Invoice feature to have an invoice emailed to your customer in any of the 15 languages 2Checkout supports.

The email will include a link to pass the buyer to our purchase routine for the selected language so the customer can complete their purchase. The following languages are currently supported:

Continue reading…

Do you offer any languages other than English?

The 2Checkout purchase routines are available in 15 languages. In addition to English, we offer both of our purchase routines in Traditional Chinese, Danish, Dutch, French, German, Greek, Italian, Japanese, Norwegian, Portuguese, Slovenian, European Spanish, Latin Spanish, and Swedish. The language defaults to English if this parameter is absent, but “en” may be used for English as well. The purchase routine language is selectable at the top of the purchase routine pages and by passing in the proper value with the “lang” parameter as described below.

Continue reading…

Special characters must be UTF-8 encoded

  Continue reading…

Page 3 of 31«12345»...Last »

Recent Posts from the Community:

Get Payments

posted by: dspzaman

Referring URL

posted by: hipdev

SPP suggestion

posted by: brakkar

API Beta

posted by: cliff

session destroy

posted by: rojan
More from the community »

Spotlight Supplier

Spotlight Supplier

Feng Shui Products


Popular Tags