You can mark your orders as shipped by following these steps:

1. Log into your 2Checkout account.
2. Click on the “Shipping” tab, then click on “Mark As Shipped” subcategory.
3. Locate the unshipped order in the unshipped sales list or use the unshipped sales search tool.
4. Confirm that the shipping method is correct
5. Enter in the tracking number (or other text, if this does not apply).
6. Choose to notify the customer or not.
7. Add comments, if you like.
8. Click the “Mark shipped” button.

Please note that if your products are not defined as tangible (many custom/third party carts do not define products as tangible), you are not currently required to mark orders as shipped.

Q & A: New Legal Documents

• When do I need to confirm my acceptance? The deadline for document review and agreement is MAY 1st, 2006. If you do not review and agree to these new terms and documents by MAY 1, 2006, 2CO will, unfortunately, discontinue your product sales until you are able to read the documents, review them and accept.
• How can you find the documents? Log into your account homepage and click on the link text. Please read and click on the AGREE button. — What if I need hard copies of these documents? If for some reason you need a hard copy that has been signed by 2Checkout.com, use the Ticketing system to make a request. Documents will be mailed to you.
• What if I don’t agree to the new documents? If the new terms and documents are not accepted BY JULY 1st, 2006, then 2CO will assume that you do not find these terms acceptable and will temporarily disable your account.
• Can I reinstate service if I miss the deadline? 2CO hopes to avoid any of loss of sales during this period, and recommends that acceptance by May 1 will prevent this. However, if you miss the July 1 deadline and find your account has been disabled, you can re-enable your account and reinstate your payments by logging into your account and agreeing to the new Terms of Service.
• What are some of the new benefits? Two examples of the changes under the new contracts include changes to the Dispute Policy and to “Mark Orders Shipped.” Dispute Policy Changes and Benefits In the new version of the Operating Regulations, you’ll find that the dispute policy is different. This is great news for vendors and provides a measure of protection for shoppers. In 2006 2CO will not convey, and the vendor has no liability for, extra charges if a dispute reason is “fraud.” For more information on how the new Dispute Policy will work, read the entire article.

  Mark Orders Shipped Changes and Benefits

  To keep online shoppers coming back, accurate order information is crucial. We want our customer care department to be able to answer customer calls for order shipping status– It’s a service benefits vendors and that customers expect. To better meet your needs and the needs of the customers, we will begin to require that all tangible orders be marked “shipped” and to have updated tracking and shipping information. This allows our customer care department to answer shipping questions for the customer immediately, at any time day or night, and ensures increased customer satisfaction. It also means you will not need to be contacted for routine inquiries.

  If you are not sure how to use the Marked as Shipped section of the Administration panel, please go to How Do I Mark Orders As Shipped for more information– and remember, you’ll want to do this before May 1st, 2006.

Seminar/Conference/Event Guidelines:

The terms outlined in our Supplier Agreement and Operating Regulations are geared towards the standard purchase of goods and services, and are not readily serviceable for conferences, events and seminars. It is a requirement of the card association that goods/services be rendered at the time when the credit card is actually charged for a sale. In the case of a seminar/conference/event, the product is not supplied until well after the time in which the credit card is charged.

The Risk Management department of 2CO is prepared to allow for your conferences/seminars/events to be accepted per the “Restricted Product” guidelines of our Allowed Products list, based on the following conditions:

1. 2CO will hold-back 25% of each sale in a “reserve fund” pending verified completion of the event. The 25% hold-back will be released in 2 installments. The first installment will be released no earlier than 1 week following the event. This is required to allow the 2CO verification department ample time to verify that the event took place, and that there are no initial customer complaints. At this point 80% of the hold-back (approximately 20% of your total sales) will be released to you. The remaining funds will be released on the pay period 90 days after the completion of the verification process.For example:
   If your event is scheduled to take place on January 1st, the hold-back payout would be as follows:
   • approximately January 10th — 20% of total sales
   • approximately April 10th — remaining 5% of total sales (less refundsand chargebacks)

   Please note: Verification will NOT take place until after you inform 2CO that the event has taken place.*

2. Purchasers/attendees must be provided with some tangible evidence of purchase, such as a ticket, a certificate of registration, etc., at the point when the sale is made.
3. 2CO will require a guarantee that will protect us from the possibility of the event not taking place, or other circumstances that may result in large numbers of cancellations or refunds of funds that we would have paid out to you before the conference/event takes place. This should be a written statement, signed by the account holder, specifically stating 2Checkout bears no responsibility for reimbursement of ticket costs for which the vendor has already been paid in the case of canceled events.
4. 2CO will also require a completed copy of the Risk Form, a record of your business history, as well as documentation of a previous event (you may submit a newspaper posting, copy of a brochure, etc.) faxed to 614-921-2451 ATTN: Risk.

If you agree to these conditions, please respond with the requested paperwork and completed Risk Form.

Restriction Guidelines

A review of the site will need to be done prior to opening an account. Procedures for ‘Restricted’ accounts:

Completed Risk Form

Your return policy must agree with ours (see Operating regulations) https://www.2checkout.com/documentation/operating.html

Agree to the following: Reserve level will be 10% for initial 6 month period. Processing fees will be 7.5% + $0.55 USD.

There can be no nudity, adult DVD’s or porn links on the site. If you agree to these terms, the site has been approved and you open an account please, forward the seller ID you will receive to risk@2co.com. You will receive a risk form at this time. Please fax to 614-921-2451 attn:risk

The ability to include ‘demo=Y’ to return to the vendor defined approved URL without placing a valid order is not a security flaw or error, it is the intended usage of this parameter. It is included in the parameter set in order to allow for vendor testing, from the start of the order process (passing the parameters to 2checkout’s purchase routine), to the end of the order process (returning to the Approved URL defined by the vendor).

It is true that if a vendor defines an approved URL that allows access to the downloadable product/service they are selling, and the vendor takes no further security precautions, someone could download the product/service by including the ‘demo=Y’ parameter.

The ability to control the demo parameter is available from inside the 2Checkout system. You can choose from the following 3 options inside of your 2Checkout account to control the use of the Demo parameter. Those choices are:

• On: Using this setting all sales will be treated as demo, regardless of any parameter value.
• Off: Using this setting all sales will be treated as live, regardless of any parameter value.
• Parameter: Using this setting a demo parameter sent to the purchase routine will control the demo setting.

To access the Demo setting in your account you will need to log in to your account and then click the Account tab. On the Account page click the Site Management sub-tab. After you have selected the Demo setting that best fit’s your current need and then click the blue Save Changes button at the bottom of the page.

It is not recommended to provide a downloadable product/service to a customer immediately after a sale completes by means of a return to the Approved URL. It is recommended to allow the fraud review process to complete before providing your customer with the product/service.

We realize that some vendors may not wish to wait for the fraud review process to complete before providing their customer with a downloadable product/service. For such vendors, the MD5 hash is provided to help verify the authenticity of a sale. We intentionally break the hash code that is passed back if the ‘demo=Y’ parameter is used. You can compare the value of the hash we pass back with the value of what the hash should be (this needs to be calculated on your end). This will allow you to determine whether or not to provide the customer with the downloadable product/service. It should be noted that when using this method to provide a downloadable product/service immediately, you do run the risk of having your product/service stolen by someone placing a fraudulent order with a stolen credit card.

For full details on using the MD5 hash please refer to the article How do I use the MD5 Hash?

If you choose to provide a downloadable product/service immediately after a sale using the Approved URL, and do not check the MD5 key which is passed to the Approved URL to verify the validity of the sale before providing a customer with a product, then you are accepting the risk that your product may be taken without being paid for by someone who includes the ‘demo=Y’ parameter.