Knowledge Base »

My order’s time does not match the notification email timeframe. Why?

There are a few reasons why this may happen. The timeframe on a notification email is an estimate of when sales are received. Orders placed near the beginning or end of that time frame may arrive in a notification batch that is prior to, or subsequent to, the timeframe on the notification email in question.

If there is a large difference in the time scale, the sale in question was probably placed in an ON HOLD status previously and we received additional information during the time frame indicated in the email.

Alternatively, you may want to consider time zone differences for the discrepancy.

What Do I Need to Know About Fraud?

Internet fraud, credit card fraud, and identify theft are on the rise. 2CO combines a number of industry-leading external and internal resources to identify potentially fraudulent orders. These, in combination with your own diligence and familiarity with your consumers will go a long way toward reducing the number of fraudulent orders and charge backs experienced.

Downloadable goods experience higher rates of fraudulent activity due to the almost instantaneous access to the product purchased. Some downloadable products (such as software) experience even higher levels of fraud.

We recommend the that following actions are a part of your sales process:

  • Tangible products should not be shipped until you receive an automatic sales email notification that states the sale is PASSED.
  • Look for IPs from high-fraud countries.
  • Contact 2CO’s Fraud Dept (FRAUD@2Co.com) with any concerns or to request a representative manually review an order.
  • Be familiar with 2CO’s refund return policy and charge back procedures.
  • Link to the 2Co privacy policy.

Privacy Policy: https://www.2checkout.com/documentation/privacy.htm

Operating Regulations: https://www.2checkout.com/documentation/operating.html

What Kind of Fraud Protection Do You Offer?

As a part of our service, all orders placed by a consumer are subjected to an
automated fraud screening routine. This routine automatically examines each and every order placed. Suspect orders are reviewed by a trained member of our loss prevention team. These orders are canceled if they are fraudulent. Orders that are not obviously fraudulent but are suspect are put in an “On Hold” status and are reviewed further.

How can I help to reduce the number of customer disputes?

  • Be sure that customers are completely familiar with your delivery process. If you are shipping expensive items, use a package service that provides proof of delivery. There will always be some customers out there who falsely claim that a package was not received (and occasionally there will be packages that truly are lost or stolen). Since you bear the responsibility for those losses, you should take care not to put large amounts of money at risk.
  • Respond to 2Checkout.com’s requests for information promptly.
  • Make customers aware that 2Checkout.com is your authorized reseller. A link to our ticket system or a list of the phone number for our customer care center can be posted on your website.
  • Thoroughly describe your offering, show photos, and disclose any important limitations. Ensuring the customer’s expectations match what arrives in the mail will save you and the customer time, money and aggravation.
  • Respond to customer requests for assistance promptly. If an issue can not be resolved to the customer’s satisfaction offer them a partial or full refund.
  • Manually review all incoming orders for fraud. If you have any suspicions about an order, please contact our Fraud Department at fraud@2co.com for assistance.
  • To ensure that they wanted to place multiple orders, contact all customers placing more than one order within a short amount of time.
  • If you are selling a product/service that entails multiple billings, make sure that the customer is fully aware of the future billings and your cancellation policy.

What are the Chargeback fees?

Credit card providers charge a fee for every chargeback that is received. 2Checkout passes that fee to the vendor. However, if the dispute is issued for a fraud related reason, the fee is not passed on to the vendor. The fee amount will vary depending on the amount of chargebacks that take place within the vendor’s account. For further information please read the Operating Regulations Fee Structure.

There will be a $50.00 USD fee for receiving a fraud related chargeback for any order that a vendor requests to be reinstated after it was failed by 2Checkout.com’s fraud department.

If a vendor would like to challenge a chargeback all documentation must be sent to 2Checkout.com’s Dispute Department for review. If 2Checkout.com decides there is a solid case to present to the credit card provider, the vendor will have the option to challenge that chargeback. The credit card provider charges a fee for challenging a dispute; this fee is passed on to the vendor and is non refundable. The fee to challenge a dispute is $15.00 USD.

What is a Chargeback?

A chargeback is a forced refund from a bank/credit card provider. It occurs when an account holder decides to formally dispute a charge on their account. Chargebacks occur on less than 1% of all 2Checkout.com transactions. According to credit card association rules, Internet merchants must accept chargebacks as part of the normal risk of doing business on the Internet.

The amount of disputes you experience will vary according to the type of products you sell. Products that will experience a higher degree of chargebacks are intangible and products that appeal to children, teenagers, and single adults. Products that will experience a lower amount of chargebacks are tangible products and products purchased primarily by professionals and families.

Payment Countries

This article is intended to list the unique payment options for each country we can make payments to. For more information on our payment methods please visit our article on releasing payments to suppliers. Suppliers located in all of the countries listed below have the option to be paid by USD mailed check payment.

The Payoneer Re loadable MasterCard payment option is available to suppliers located in every country listed below except for the following countries:

  • Afghanistan
  • Libyan Arab Jamahiriya
  • Palestinian Territory
  • Somalia

Electronic Funds Transfer (Free)

  • Australia (AUS)
  • Austria (EURO)
  • Belgium (EURO)
  • Canada (CAD)
  • France (EURO)
  • Germany (EURO)
  • Ireland (EURO)
  • Mexico (MXM)
  • Netherlands (EURO)
  • New Zealand (NZD)
  • Spain (EURO)
  • Switzerland (CHF)
  • United Kingdom (GBP)
  • United States (USD)

Currency Wire Countries ($6 USD per transfer in local currency or $15 USD per transfer in USD)

  • Hong Kong (HKD)
  • India (INR)
  • Japan (JPY)
  • Norway (NOK)
  • Singapore (SGD)
  • Sweden (SEK)
  • Turkey (TRY)
  • Czech Republic (CZK)
  • Denmark (DKK)
  • Estonia (EEK)
  • Hungary (HUF)
  • Israel (ILS)
  • Kuwait (KWD)
  • Philippines (PHP)
  • Poland (PLN)
  • Saudi Arabia (SAR)
  • Slovakia (SKK)
  • South Africa (ZAR)
  • United Arab Emirates (AED)

USD-only Wire Countries ($10 USD per transfer in USD)

  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • The Democratic Republic of the Congo
  • Cook Islands
  • Costa Rica
  • Cote D’ivoire
  • Croatia
  • Cyprus
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • Metropolitan France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Bissau Guinea
  • Guyana
  • Haiti
  • Heard Island and Mcdonald Islands
  • Honduras
  • Iceland
  • Indonesia
  • Iraq
  • Italy
  • Jamaica
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Republic of Korea
  • Kyrgyzstan
  • Lao People’s Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libyan Arab Jamahiriya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • The Former Yugoslav Republic of Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Federated States of Micronesia
  • Republic of Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Namibia
  • Nauru
  • Nepal
  • Netherlands Antilles
  • New Caledonia
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Senegal
  • Serbia
  • Serbia and Montenegro
  • Seychelles
  • Sierra Leone
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Georgia and the South Sandwich Islands
  • Sri Lanka
  • Suriname
  • Svalbard and Jan Mayen Islands
  • Swaziland
  • Taiwan
  • Tajikistan
  • United Republic of Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United States Minor Outlying Islands
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City State (Holy See)
  • Venezuela
  • Viet Nam
  • Virgin Islands, British
  • Virgin Islands, U.S.
  • Wallis and Futuna Islands
  • Western Sahara
  • Yemen
  • Yugoslavia
  • Zaire
  • Zambia
  • Zimbabwe

If your country is not listed you may be unable to to business with 2Checkout.

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