The add username page allows you to create new usernames in your 2Checkout account. To access the add username page in our new vendor administration panel login at the following url: https://www.2checkout.com/va/
Once you have logged in click on the ‘Account’ tab and then select the ‘User Management’ sub category. To create a new username click on the ‘+’ symbol or ‘Create Username’ link on the right side of the page. The add username page requires that you fill out the following information.

Login Information

• Email- The user’s email address where notifications will be sent.
• Username- The username used to login.
• Password- The password used to login.
• Confirm Password- Confirmation of the password used to login.

Security Question

• Question- The question you must answer to recover your password.
• Answer- The answer you must provide to recover your password.

Access

• Admin- Provides the user with access to everything in the account including access to remove
  usernames.
• Basic Editing- Provides the user with access to edit basic account information (Contact information, Shipping information, Site Management) and preform sale maintenance (cancel recurring, refund, mark shipped).
• Financial Read Only- Provides the user with access to view your payment information.
• Financial Editing- Provides the user with access to change view and change banking wizard information.

The order transaction records can be viewed on the list transactions page. These records will show the various transaction states of the order. To access the list transactions page in our new vendor administration panel login at the following url: https://www.2checkout.com/va/

Once you have logged in click on the ‘Sales’ tab. From here you can select the sale number you wish to view and then click the ‘List Transactions’ link on the right side of the page. The list transactions page displays the following information on your customers order.

• Date- Order date
• Lineitem ID- For 2Checkout internal use only
• User ID- For 2Checkout internal use only
• Customer Amt- Amount in customers currency
• Currency- Currency type
• Card- First 6 and Last 2 number of the credit card
• Action- Internal code indicating transaction type
• Status- Transaction State
• Product Description- Product that was ordered

While providing support to our suppliers, we frequently encounter questions that are addressed by referring to the Order Status. This article addresses the question What is “Order Status”?

Credit Card:

• Approved - The customers bank has approved the transaction
• Pending - The customers bank has begun the process to transfer the funds to 2Checkout
• Deposited - 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

eCheck:

• Approved - 2Checkout is waiting to hear from the customers bank
• Pending - The customers bank has began the process to transfer the funds
• Deposited - 2Checkout has received the funds from the customers bank and they are in your 2Checkout vendor account

FXSource:

• Deposited - 2Checkout has received the funds from the customer and they are in your 2Checkout vendor account

PayPal & PayLater:

• Pending - 2Checkout is waiting on funds from PayPal
• Deposited - 2Checkout has received the funds from PayPal and they are in your 2Checkout vendor account

All 2Checkout.com suppliers are required to provide contact information on their website. If you are unable to locate contact information for the supplier please open a support ticket or call Customer Care anytime. Our Customer Service team is available 24 hours a day.

You may cancel the billing on a recurring order by contacting the supplier directly, or by contacting 2Checkout.com Customer Service directly 24 hours a day. A confirmation of the cancellation will be emailed to you as soon as the recurring order has been canceled.