Knowledge Base »

Why do I see a “no shipping available to my country” error?

This error is generated when the supplier is selling a tangible product and the shipping country entered by the customer does not have a valid shipping method set up in the supplier’s 2Checkout account. If this error is encountered, the customer may wish to contact the supplier directly via the contact information provided on their website to inquire if they are able to ship to the customers location. If the supplier wishes to ship to that country, they will need a shipping method that includes it.

If the supplier is unable to ship outside the United States, you may wish to consider using Access USA to ensure you are able to place and receive your order.

Creating a new product

To create a new product in our system, you’ll need to first add the item to our database. The steps below should be followed in the order they are given to ensure problem-free results.

1. Login to your account using the new vendor admin here.
2. Click on the “Products” tab.
3. Click on the “Create” sub-tab.
4. You will see a screen with several fields. Below a description of each field follows.

Your Product ID (Required) - This is an internal reference number for your use. A part number, bin location or other reference that will be useful to you. This field can consist of only letters and numbers with no spaces or special characters.

Name (Required) - This is the name or title of your product. Keep this as short as possible (no more than 30 characters) or it can cause the payment page to become distorted.

Short Description - This is what your product is. We recommend you keep this short as well to keep the payment page from becoming distorted.

Long Description - This is a longer description of your product, this will not be shown during the checkout process.

Price (Required) - This is how much the customer will be charged each payment cycle. Do not include any currency symbols (like ‘$’) in this field or errors will result.

Tangible (Required) - This indicates whether or not your product is tangible. Tangible goods must be shipped in a timely manner in order for you to receive payment. Tangible goods are also subject to sales tax for Ohio customers. This field must be set correctly, if 2Checkout becomes aware you have deliberately lied about whether or not a good is tangible, your account will be suspended, and further penalties may apply. Note that if you set this field to intangible, the customer will not be charged for shipping and the option to select shipping methods will not be shown on the order page.

Weight - If you plan to use our shipping systems and will ship by weight, specify the weight here.

Handling - If there are any product-specific handling charges, they go here. These charges are above and beyond your normal shipping charges, and are only applied if this product is purchased, they are applied for each product ordered, i.e. if 3 of this product are ordered, the customer will be charged 3 times this amount. Do not use currency signs (like ‘$’) and do not use commas. Prices can be specified in whole numbers or as decimals to 2 places (example: 4.95).

Start Up Fee - This is a one time fee billed together with the first installment. This amount will be billed only once, not on a recurring basis.

Recurring (Required) - This indicates whether or not your product is a recurring product. A recurring product is one which will rebill the customer with a specified recurrence for a specified duration.

Recurrence (Required for recurring products) - This is a two-part field. The first part is a numerical field that tells us how long between billings as a number. The second box tells us the unit of time measurement, current options are; weeks, months and years. So, if you want a customer to be billed once every month, you would put in a ‘1′ in the first box, and then select ‘months’ from the second drop-down box. Note that we no longer support daily recurring billing.

Duration (Required for recurring products) - Like the last setting, this is a two-part field. The first part is a numerical field that tells us how long to continue billing as a number. The second box tells us what unit of time you are referring to. If you put in ‘6′ and then selected ‘months’ from the second drop down, your charge would automatically cease billing after 6 months. If you want to bill the customer until they or you cancel, leave the first box blank and select ‘Forever’ from the second box.

Affiliate Commission - Affiliate Commission can be specified either as an amount (in your pricing currency) or as a percentage. It is how much you want to pay other 2CO vendors who act as affiliates, re-marketing your products on their websites.

Pending URL - This is not used for recurring products/services.

Approved URL - This is the URL your customer will be returned to when the payment has been confirmed. Most credit card orders will be sent here.

5. Once you have configured the product to your satisfaction, press ‘Save Changes’ to save the product to the database.

Uploading Order Page and Purchase Page logos

Uploading vendor logos is very quick and simple with our new Vendor Administration system (https://www.2checkout.com/va/login).

To do this, please log into your vendor account through the new VA and click on the ‘Account’ tab, and then the ‘Site Management’ sub-tab. On the right side of the page you will see the ‘Your Logos’ section with a setting for both ‘Purchase’ and ‘Order Page’ logos. If you do not have a logo attached to one of these pages, you will see ‘None’ with a plus ( + ) icon underneath. If you already have a logo attached, you will see a thumbnailed version of it with the option icons to edit or delete the image.

If you do not have a logo attached, click the plus ( + ) icon to open the image upload page. Fill out the form appropriately, making sure to browse for the image you want to upload and fill out at least the ‘File Name’ field. Upon completion, click the ‘Upload Image’ button to save the image.

You have successfully uploaded and attached your logos! Clear out your browser’s cache and cookies, then make a demo sale. You should then see your logo appear on the purchase/order page.

Additionally, if you already have a logo attached and need to edit the image or its details, simply click the edit icon underneath the thumbnail. The edit icon is the one that looks like a file folder.

Attaching Images to Products in the New Vendor Admin Area

Images can be attached to products in the 2Checkout system once they have been uploaded. Images that are attached to products will appear on the built-in 2Checkout Order Page. To attach an image to a product you will first need to be sure the product is created and that the image you wish to attach to it is uploaded. Next you will want to click on the + sign that is located in the Images column of the products listing. If you see a image in this column this means that a image has already been attached to the product. To change the image you can click on the image in this column. The next screen you will see is a listing of all the images which can be attached to the product. Click on the image of your choice and the 2Checkout system will return you to the product listing with the selected image now attached to your product.

Uploading Product Images

IMPORTANT: Uploading an image does not attach the image to any product. You must attach the image to the appropriate product after you have uploaded your images. To upload a product image, first click on the ‘Products’ tab in the main menu. [also see: Attaching Images to Products]

This will move you to the ‘List Products’ page, where you can view your entire catalog of products. You will then want to click on the ‘Images’ tab in the sub-menu that appears under the main menu.

You will now be on the ‘List Images’ page, where you can view your uploaded images and add new ones. To add a new image, click on the plus (+) sign where it says ‘Add New Image’ in the upper right.

This will bring you to the ‘Upload Image’ page. You will need to enter some information into the form to upload your image.

Image to Upload - Click the ‘Browse…’ button and find the image on your computer that you want to upload. The image format can be any one of the following types: GIF, JPG/JPEG, PNG, and BMP

Image Name (optional) - This is the name you give your image to easily identify it when looking at the ‘List Images’ page.

Folder Name (optional) - This is a category that you can give your image. It will help when sorting your images in the ‘List Images’ page. Example: “CDs” for audio discs, “DVDs” for video discs.

Image Type - Click on the drop-down menu and select the ‘Product Image (300×300 max)’ option. [also see: Uploading Order Page and Purchase Page Logos]

Auto Resize Image? - Default is selected. This option will automatically resize your image if it is not within the maximum resolution acceptable for the Image Type you have selected. This saves you the time of going through all of your product images and resizing each one.

Auto Convert to JPEG? - Default is selected. This option will automatically convert your image file to a JPEG image.

Once you have filled out the information, click the ‘Submit Form’ button to complete the upload of your product image. If the image uploaded successfully, you will be returned to the ‘List Images’ page and you will see your newly uploaded image at the top of the list.

How do I edit a product

To edit a product in your vendor account you will first need to login to your vendor account through the new vendor admin (https://www.2checkout.com/va/). Once you have logged in click on the “Products” tab, then click on the edit icon (Edit) next to the product you wish to edit. Make any and all desire changes to the product, and when you are finished click the “Save Changes” button, found at the bottom of the page.

Cyprus Adopts the Euro

As of January 1, 2008, Cyprus will be adopting the Euro (EUR) as its local currency. Because of this, our Cypriot suppliers must update their banking information via the Banking Wizard to prevent delays in payment.

UPDATE (12/20): Due to the New Year Holiday, payments issued on December 27, 2007 to Cyprus must be in Euro. Please make the necessary changes to your Bank Wizard to prevent delays in receiving future payments.

Please let us know if you have any questions.

More information about this change:

What should I do if the supplier didn’t receive the order details for my order?

Please be certain that you have provided the supplier with the name and email address you had entered when you had placed the order, as well as your 2Checkout.com order number. If you had elected to pay for your order using the PayPal payment option on 2Checkout.com, please be certain to provide the supplier with the email address that is associated with your PayPal account. If a supplier is unable to locate your order, or hasn’t received the funds for an order, please contact 2Checkout directly, 24 hours a day, so we can locate the order and contact the supplier directly with the order details.

The New FCEFT and you!

Vendors that are located in Great Britain, Australia, and Canada are able to receive payment via Foreign Currency Electronic Funds Transfer (FCEFT) in their own currency. Vendors are now able to receive payment via FCEFT in the following currencies as well.

CHF or Swiss Franks
EURO
MXM
or Mexican Peso
NZD or New Zealand Dollar

When you are entering your bank information into the Banking Wizard, you will be required to enter your IRC (International Routing Code). This can sometimes be confusing due to different countries referring to it by different names. The following information will help you determine what your IRC is.

Continue reading…

Affiliate Program Beta Continues

Thank you to all of the participants of our new Affiliate Program Beta!

We’re expanding the beta program now, so if you’ve been waiting for the second round, now’s the time to apply.

If you would like to participate in this beta program, please send an email to affiliatebeta@2co.com with the following information:

subject: Affiliate Beta
name: your name
SID: your 2CO supplier id
Would you like to offer commissions on your products? Yes/No
Would you like to earn commissions on others’ products? Yes/No

To learn more about the Affiliate Program Beta, see these previous posts:

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