From time to time a bank will refuse a 2Checkout payment and inquire about the relationship between 2Checkout and our suppliers. This often happens when the bank account listed is a “Personal Account” rather than a “Business Account”. Some bank regulations will only allow a Business to Personal transaction to take place if there is an employer/employee relationship – since our suppliers are not employees of 2Checkout, this has potential to cause a delay or problem receiving payments.

By working with a number of banks we have been able to resolve this misunderstanding with the following steps:

1- Update your bank account to a business account.
2- We will provide you with a personalized Terms of Service (TOS).

The personalized Terms of Service is signed by a 2Checkout officer and can be shown to the bank to confirm the relationship with 2Checkout. Generally, this can be completed quickly with little to no further delay to the regular payment schedule. We are happy to work with any supplier’s bank to make the 2Checkout payments as easy as we can.

Group pay of multiple vendor accounts to a single payment will no longer be available as a payment option after the September 25, 2009 payment cycle.  You may view our alternative payment options here.

If you have any questions, concerns or need additional assistance please contact 2CO by contacting us directly.

Suppliers who are currently choosing to be paid by wire transfer in any currency other than USD need to be aware of some potential changes in their weekly payments. To provide better service, 2Checkout.com is changing foreign currency providers for wire transfers. This transition will occur over the next few months.

What this means for your everyday business:

• No disruption in the payout of your 2Checkout payment.
• A potential change of reference information on your wire.
• A potential change in the fee charged by your bank as funds will now originate from a US bank.

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New accounts and accounts that have a drastic increase in sales will have some of the orders verified by our Verifications Team. Typically, we verify orders through voice contact with the customer/end user. Generally, this process takes a few days and is typically seamless.

Verifications allows us to assure customer satisfaction; resulting in fewer refunds and bank assisted disputes (charge backs), and allows us to confirm the legitimacy of new vendors. Making certain that we deal with only reputable vendors minimizes risk and allows us to keep our fees minimal.

While we make every effort to make contact and verify receipt of the product/service, difficulties can arise. If we cannot verify the orders in a timely manner, this can result in a delay of the initial weekly payment (every Thursday). If we are not able to send the payment, we will contact you by e-mail with an explanation.

Important Note: Suppliers selling tangible goods should not expect payment until 2CheckOut can confirm receipt of goods shipped, and they were received as per the terms advertised on the supplier’s website. Delaying shipment until you receive funds is NOT considered an acceptable business practice.

Suppliers selling intangible goods, such as service related products (e-downloads, hosting, etc.), should not expect payment until 2CheckOut can confirm that your services have been rendered.

Suppliers who establish a new account within five (5) days of a payment cycle release date will not receive a disbursement of funds until the next payment period ends (approximately one (1) week).

If you are an existing 2Checkout supplier and already have a Payoneer MasterCard you are now able to link that card to your 2Checkout account. If you are a supplier with more than one 2Checkout account this means you can also link your payments together so they are all made to one card. In order to link another 2Checkout vendor ID to an existing card the vendor needs to follow these steps:

1. Go to your 2CO account. [of the account you wish to link to the card] and go to the sign up for Payoneer card as if you are going to order a new card.
2. On the top right-hand side below the banner you can see: “If you already own a Prepaid MasterCard® from Payoneer, Click here”
3. Click on the text and you will be shown a form with 3 fields. One for the card number, your Payoneer username and your Payoneer password.
4. Enter the card number of the Payoneer card you already have and your existing Username and password for that card
5. Submit this information
6. Your additional account is now linked to your existing card

*Each account must meet its individual release level.